Commonwealth Psychology Associates

I’ve gone here for a psych assessment and diagnosis and they were fine. I called to make an appointment and was told to fill out a lengthy online form. I got an appointment and a young woman (psychologist?) asked me a series of questions over 2 sessions and then I was mailed a report with a diagnosis of anxiety. For this report, I paid out of pocket since my insurance didn’t cover it. My experience with the assessment was fine.
Then, when I tried to follow up to get treatment, I was told to start all over again with the process. I was told to complete an online intake, which I have already done. I really had to assert myself with them that I already did the online intake and have a diagnosis, and the person on the phone finally agreed to give me an appointment with a psychiatrist for medications. Really, why is it so hard to make an appointment? When I met the psychiatrist, he then proceeded to do a psych assessment on me again. Why didn’t he read the one that was already written on me? I also tried to get an appointment with a therapist, and I was told to do the online intake once again. Being told for the fourth time to do an intake was too much. I went outside their group practice and I’m seeing a therapist and psychiatrist elsewhere. It was far easier to get appointments with other people than through this place.
If you’ve ever had to call your cell phone company and you press the buttons and it keeps bringing you through a telephone loop back to the original recording, the experience of trying to get treatment here is very similar.