Compass Healthcare

I have been wearing compression stockings for over 29 years. Originally I ordered direct from the vendor (Jobst) but that is apparently no longer allowed. I have used Compass for many years. While they were not great at customer service, I continued to use them as they were geographically convenient.
I have insurance which covers 2 pair of compression stockings, 2 x a year. Compass always told me they would send me a message in June to remind me to order and they never did. Again, not great customer service.
However, this year in December when I faxed over my order, as usual, I got a voice mail telling me they no longer had a contract with Medicare or Medicare-​like insurance companies. When I asked why or for help, it fell on deaf ears. Nothing after all these years!
I spent most of December calling DME vendors to see who would take my order. I was in danger of losing my benefit for 2015. FINALLY, I found Sullivan’s Pharmacy in Roslindale. Not only did they take my order, they are open 7 days a week and the Customer Service Staff couldn’t be nicer. It’s a great place. I would recommend them highly.
This complete lack of loyalty and courtesy to a long term customer makes me wonder if it was Medicare that dropped them. As one other reviewer mentioned, if they weren’t so nicely located in the heart of the medical community, I doubt they would be in business.
Go to Sullivan’s!

Unbelievable lack of service. The store was closed at 4:30 pm although it should be open until 5:00 pm. The store is not open on weekends. My mother who is a senior (87 years) and legally blind went to the Compass Healthcare shop to buy compression socks as prescribed by her doctor. She called the store to ensure that the store will be open until 5:00 pm on Friday. She had to take a taxi and arrived to the store at 4:30 pm to find out that the door was locked and a piece of paper was stuck to the door to call by phone without giving the number of the phone to call. How does the store management envision the care takers who work full time and help people who need medical supplies and cannot come by themselves to the store use their services? Her doctor insisted that she uses this store. Is there some king of deal between the doctor and the store to have this store recommended?

Is there a minus 5 star rating? Horrible rude people. Honesty does not seem very important to this crowd.

I have never been treated with so much disrespect from a salesperson… she was extremely rude, condensending, sarcastic and and flippant. No people skills whatsoever… I was in and out in 5 minutes… never asked if I had any questions… and, I definitely had many once I had to wear what I purchased… I will never step foot in this store again, and any opportunity I have to advise others not to patroitize this store I will… so unprofessional!

This is a great company of dedicated professionals with good options for people with medical problems. I am thrilled to have found them and travel over 100 miles round trip because they can solve a challenge better than other organizations.

The don’t know what is up with the previous reviewers, but I have been dealing with Compass Healthcare for about two years now and I can’t believe what the other reivewers are saying. I have always found them to be MORE than fair and after trying two other places (due to convenience since I live a distance away from them), I went right back to them after how I was treated at the other places. They are pleasant and nice to deal with, they are practical and understanding. They try to please and have gone the extra mile for me on more than one occassion. I am at the point now where I wouldn’t even entertain going to another place for my stockings.. .they are THAT nice and THAT good.

I read some of the reviews which compelled me to submit a post. Compass Healthcare is an excellent supplier of medical supplies including all kinds of support garments for people with circulaton issues. Their staff is top notch especially JJ who is the director. They are very dedicated to servicing their clients. Unfortunately, people try to scam them.

Here’s an update:
Despite them hearing the voicemail in the store on Friday where my doc’s secretary guaranteed that she would get them a prescription as soon as possible, guess who called me first thing Monday morning, demanding full payment for the hose?
Compass Healthcare!
Of course, I called my physician’s secretary back, and she said, «Don’t they realize that we don’t work on the weekends? I haven’t seen the doctor since Friday morning — in fact, YOU saw him last.»
I explained to her that I totally understood that it was just a matter of him swinging by the office, and I apologized for having to call and pressure her for the prescription, but that Compass Healthcare had left a threatening message on my voicemail because they hadn’t received the prescription ASAP.
Basically, Compass Healthcare employees are TOTALLY unreasonable, do not know how to treat customers, and I will be taking my business elsewhere. Too bad for them, because I was going to by 20 pairs of compression hose, since I’ll be wearing these for the long term.
That’s $ 90 per pair x 20 pairs = $ 1800 that they’re missing out on. Even if they don’t get reimbursed for the full amount they are charging (which is grossly inflated compared to what others are charging), they are losing a pretty penny.
And now they are stuck with this public Unilocal review, all of which is true.
(Not that they care, as they are so terrible with customer service, they probably don’t read such reviews.)

well, i won’t get too excited over a medical supply store, but the salesperson was actually very helpful, and gave me couple of cool brochures with my purchase with extra information.
the hours are a bit tough (closes at 3pm), but i guess when you need medical supplies, you make sure you get it.