D and M Auto Doctor

I highly recommend it here! Knowledgeable, great prices and everyone is very friendly! I’m new to the area and this place is now my go to for repairs.

People need to get their facts straight before posting false information… just saying

They did good work on my car and helped me out with a favor. Great place, give it a try!

I first went to D and M many years ago when I was new to East Boston. At first, they seemed to be a great change from the dealership I had been dealing with, who found every excuse to charge extras. D&M did most jobs at reasonable rates. But over the years, my opinion of them has really soured. Final straw has come over the past few months, during which:
1) I showed up during posted business hours, and no one would be there. Repeatedly.
2) On one of the rare times I did catch them, I set up an appointment for the following day, a Thursday, at 8am. I show up, and they’re not there. I waited until 8:30, with no sign of them. I tried calling the numbers on their signs and online… to find that their phones are not connected.
3) A while back, my Check Engine light was on when my inspection was pending. They offered to simply «get rid of the light» for the inspection… for a measely $ 100. Shady. Not the way I went, but it really sat poorly with me that they even offered to take my money for no real solution… just a way to skirt the system.
4) They have no respect for their community… take a look at their lot. Note the salt marsh right behind them, onto which they dump their trash and chemicals. I have now found notices over the years when they were fined for dumping oil directly in the marsh. From what I can tell, the fines haven’t changed their behavior. I’m not too keen on supporting a business who is trying to trash my home and resources. There are mechanics around who do what they can to be responsible with their business activities.
If you do work with them, they try to make you feel like they’re looking out for you. It gets clearer and clearer that they are not the honest or respectful mechanic that we all yearn for.

Just brought my car to them yesterday for a throttle cleaning. Very thorough and affordable and fast! They fixed my hood (that wouldn’t latch) as an added bonus too. I will definitely be back!