Darque Tan

Being a member since 2007 this girl at the front desk should be fired… the last 3 times I went there the mystic spray booth didn’t even work air comes out no spray… I called today to make sure it was working I get in there and unfriendly Sade is working behind the desk, I go in get undressed hit the button and it dosent even turn on, no voice activation, I yell out to the desk 3 times and ask them to turn it on… miss personality shows up say yup broken go to versa, she gets me to the front and proceeds to call me a liar that the mystic must of sprayed and I lied to do a second session… donkey if I did 2 sessions I would be pure orange why would I lie to get a second session… if I called this African Sade a liar in my business she would be suing me for discrimination… she handed me the main corporate number and said here Hun… REALLy Hun… I am going all the way up the ladder on this one Hun…

Walked in at 9:49 and they wouldn’t even let me get Versa spray. She said they were closed when they close at 10 and the tan takes about 5 min tops. She was the manager too. Will never be back. Oh and the machine cleans itself. Makes total sense

The staff (including management) are unprofessional and in no hurry to get customers in and out. The lack of urgency is topped only by the inappropriate personal conversations that happen while assisting customers. The staff have very little knowledge regarding which packages are more suited for you. I was given information over the phone only to go in and be told that information was inaccurate. I asked extensive questions on the phone to ensure I was clear on the information. I got a versa spray tan and it was streaky and gross.

I visited the Darque Tan on Huntington Avenue in Boston on Sunday ⁶⁄₁₄. I elected to try the Versa booth, as the girl at the front desk told me it was the best option.
My poor experience started the moment I walked in the door:
* When I asked for instructions on how to use the booth (as it was my first time), the girl at the front desk half-​heartedly pointed me to a video that was playing and said «You can watch that».
* When determining what services I should have, the girl at the front desk used terms I was unfamiliar with (level 1 vs. level 2?) and when I asked for clarification could not provide anything beyond «Level 1 is darker». When I pressed her for more information she showed signs of impatience (sighs, rolling eyes).
* During the middle of my sign-​in process, another employee walked behind the front desk. The girl helping me stopped in the middle of the process to chat with the other employee about how cute another customer’s skirt was and how they had to go shopping later. I found this incredibly unprofessional, especially as how the questions I asked were answered unsatisfactorily.
* After watching the video several times, I stepped into the Versa booth and received the spray tan. I followed all instructions I was given, was wearing no lotion or other product that would prevent the spray from absorbing into my skin. Despite all of this, I walked out of your establishment with what looked like freckles all over my body. There was no smooth, even tan. It was dark splotches of color.
* After waiting approximately 6 hours for it to hopefully «set» and start to look decent, I was incredibly disappointed to see that this wasn’t going to look like a tan at all. Rather, I look like someone took a brown marker and made little dots all over my skin.
For $ 44, I expected a much high quality of service and outcome. I will be contacting that branch to speak to a manager and ask for a refund on this extremely disappointing service that had the amazing outcome of leaving me spotted and patchy.

This place rocks! I’ve never tanned before — but due to a terrible Boston winter that seemed to have no end in sight, and really missing the Texas sun/​heat — I decided to come in.
The young lady that first helped me, Indy, was outstanding! She wasn’t pushy with the selling at all, and hooked me up with some deal that was pretty decent. Keep in mind, tanning isn’t cheap so you will have to spend some money — but it’s not hard to find a deal online, or if you can’t find one just ask the employee for a discount/​deal — never hurts to ask.
The beds are warm, clean, and have a towel & jolly rancher placed on them to signify the’ve been sanitized. Every room has a radio, and many have an AUX cable. The hours also rock, 8am-​10pm weekdays. Only negative is that if you go before 9am you may be the first to tan in the bed that day, and they take an extra minute to warm up, just remember that when you select your time. It is also pretty busy from 4:30 — 6:15pm everyday, especially Friday’s, ESPECIALLY when sororities are having semi-​formal and formal.
The tanning has been going well, I’m many shades darker and have never burned.
What really makes Darque Tan special is the employees, I left for the semester today (I go to Northeastern), and saying goodbye to Indy, Kim, and Arsenal was actually really sad. They were so nice and made me feel welcome every time. Spend a few minutes getting to know them, because they are special.
I highly recommend Darque Tan Huntington!

I have been a member at darque tan for quite some time now and it truly boggles my mind that the salons are rated lowly.
First of all I have tanned all over and let me tell you the quality of the equipment, products offered, cleanliness, and friendliness of staff at darque tan is impeccable.
Today I was at the revere location and the girl who was working was just lovely. I was really impressed with her selling ability without being too «salesy.» I felt like I was having a conversation with a friend.
I also frequently go to the Huntington location where I feel the same way about the girls who work there.
I am in my mid twenties and I don’t like tanning too too much, darque tan also offers the best options for sunless tanning that I use more now than tanning beds these days. They also have really awesome specials and promotions.
Those who have rated this salon poorly are ignorant to what they are doing and don’t understand what/​how to go tanning.

I find it really unfortunate that Darque Tan is now the only nearby tanning place for Northeastern students. I find there was always a 10 – 30 minute wait for a booth when I would try to go tanning, which is too much time for me to wait for tanning. Also, their packages are deliberately confusing and there are many hidden strings that you will only discover when you try to make changes to your account. I’d much rather walk to Sole than deal with such a crooked business.

WATCH OUT. Worst customer service I have ever dealt with. My account was charged over $ 18 dollars by mistake. Spoke to three managers out in Texas who all agree that the charge was their mistake yet I still haven’t gotten my money back and it’s been 3 weeks. The women I spoke to on the phone were all SO rude to me. Definitely cancelling my account this month which is a bummer because I still want to tan, but I’m not risking being stolen from again and definitely not risking another phone call with the rudest service agents I’ve ever spoken to.

$ 52 for a spray tan after I couldn’t find the place because the directions took me to a house as apparently there is another of the same address in the Boston area & then when I get here there is ZERO parking, drove around and around & now I have been sitting here waiting for over 10 minutes to do a spray tan that is the same as I get in every other city including NYC for $ 25 but it is $ 52 here??? I won’t be back!

Their equipment breaks down monthly it appears because each time I come.. sorry is broken. .sorry not working.. sorry sorry.. ugh

I am a fan of darque tan but their lotion prices seem to be going way up :(Gilded was a top shelf over 100 — I had a new member discount and was going to buy something cheaper then the manager (?) came out as the girl was ringing up my sale and informed us the lotion discount for new members was only valid on their two lotions over $ 100. Somehow I doubt that is actually true. Otherwise great — i have never had a problem with lines or bulbs being out.

I had a pretty terrible experience yesterday attempting to use my Groupon. After doing my research and after bad tanning experiences I was eager to try Versa. I mistakenly went to a location that didn’t have it and immediately after I drove to this one after the told me it did. Upon arriving, I waited in a 20 person line for 45 minutes as only one person there helped people. When I finally got to the front she informed me that their Versa machine was broken. They had others down too and I don’t know why she wasn’t informing people as they got in line. I already had over an hour invested so I accepted a Mystic instead after she convinced me it wouldn’t create an orange streaky tan. Already frustrated because I paid for a higher value item I did it and followed all instructions but this morning I woke up with a HORRIBLY streaky orange tan. I scrubbed as hard as I could and am praying it goes away in a day or two. I will never go back here based on that and the experience. The only saving grace was that the girl at the front desk was nice, but there should have been more people there or a manager comping my experience, rather than being forced to mark a groupon as redeemed. They had signs everywhere saying that they were hiring bed cleaners, $ 8 an hour, so no wonder they are short-​staffed…

I had a very easy experience, and the two girls working the desk were accomodating and very nice. I printed a $ 5 coupon from the website for a mystic tan and that is just what I paid. The girls explained it very thoroughly to me and I was in and out in 15 minutes. There was no attempt at upselling. I will definitely go back.

Came here for a spray tan only to find that the versa machine was broken and the computer systems weren’t working so nobody could go in anything. Frustrated, I waited about 30 min until the poor frazzled girl at the front could get things going. Normally, I would’ve been more annoyed about the wait and not being able to get the type of tan I wanted but she was really apologetic and put those of us who were waiting in for free.
Shit happens, they did their best to accomodate the customers affected by their technical difficulties which, in my opinon, is rare to see from a tanning salon and good business practice. I’m a big fan of customer service and am always happy to patronize businesses that take care of their customers.
Otherwise, I had never gotten a mystic tan before and it actually came out great. The facility was really clean and nice. I will definitely be back.

I don’t recommend this place at all. I have given the store a couple of chances, only to find out they continue to get worse.
I have a package that specifically pays for the use of their Versa spray tan bed. My skin unfortunately does not do well with tanning or the Mystic spray tan solution. The last 4 out of 5 times now I have gone the Versa bed has been broken. I pay specifically to use this bed and it never works. The worst was today. They advised I «call ahead» to make sure the bed is working. I am extremely busy and don’t have the time to make sure they are doing their job as a company, but today I called ahead to make sure it was running since I don’t want to waste my time walking all the way to the store to find out something does not work once again. When I called they confirmed the Versa was working, but upon arrival miraculously the Versa bed was not working.
I own my own company and understand when things that go wrong are out of your control, but clearly Darque Tan does not care about their customers or respect them enough to fix an ongoing problem

So I’m mixed with my review.
Pros — tanning beds, hours, location, variety of lotions, multiple sunless options and sunless packages.
Cons — employees, lack of attention to detail.
I’ve been a member since 2007. Used to do the lights, now I mainly stick to the Versa (sunless) machine. Monthly package — $ 50.
Over the years, it’s definitely changed. Turnover is insane now! SO many employees come and go… Lights are always out on the facial lamps of the Level 3 Standup — often times the Versa machine isn’t working so you have to do a mystic…
You’ll walk in and no one will be attending the front so you’ll have to wait 10mins before they approach the cash register and at that point 10 people are waiting…
They used to give out winkies, now they charge you a $ 2… Walking over the floors and dust is creeping up on you…
It’s not as clean as it was, and the team is not passionate. Beds are better than the average tanning salon though.

Darque Tan is the overall best salon chain I’ve been to in the RI/​MA area, and I’ve been tanning every summer on and off for the past 4 years, so I’ve seen my fair share of tanning salons.
I like Darque Tan because of the atmosphere, quality of booths/​lotions, and pricing. This is the first tanning salon I’ve ever been to that offers an unlimited tanning package with no copays. Most salons advertise «unlimited» tanning packages where you pay a flat fee upfront, yet charge a $ 5 or so copay each visit. This adds up if you tan almost every day like me. The $ 78 unlimited monthly package at Darque Tan pays for itself if you’re going often, because there are no copays. This package also allows the customer to use a different level bed each visit.
I’m not as familiar with this Darque Tan location because I usually tan at the Comm. Ave. store. Even though the Huntington Ave. location is farther away from me, I prefer going to this salon from time to time because they have the best sunless booths. The VersaSpa is the best sunless tan option if you don’t want to pay for a custom airbrush tan. The machine actually talks you through the different positions you need to stand in to get the most even tan. This way, you are unlikely to pull a Ross from Friends and accidentally tan the same side of your body twice ;p Darque Tan provides you with barrier creams so you don’t get orange hands and knees, and they have low-​priced exfoliating wipes and creams you can use beforehand in order to make your tan look more natural.
The staff also very friendly and accommodating. They’ll let the customer know about awesome sales & packages without being too pushy. I got hooked on going to Darque Tan because I originally got the $ 78 unlimited package for only 44 dollars. I also have tons of lotions from here because they frequently have buy one get one free sales, which has saved me literally hundreds of dollars.
The only reason I’m not giving Darque Tan a 5 star rating is because I wish they had a larger lotion selection. While they have some of the best lotions on the market, they do not have any Designer Skin products, which are some of my favorites. They’re also missing some of my favorite tingle lotions, but have great alternatives.

I would give this place no stars if i could. I was given a «$ 25 gift card» so i figured i would try it out. When i got there and gave the girl at the counter my «gift card» she tells me that its a gift card that will get you $ 25 off of products or tanning packages. So its only a coupon, not a gift card. Not to mention that the girl at the counter was stuck up and not very sympathetic to my situation. My experience with Darque Tan was very upsetting and frustrating. I will never give them my business, and i do not recommend it to anyone. Two thumbs down!

What a terrible experience, and I say that without even buying anything! I came in for a free week trial and immediately the flustered salesgirl told me it was a long wait and I should «go get a coffee or something».
As I waited for 10 min, I couldn’t help but cringe at the awful sales pitch that was going on at the front desk. Although I have to say, it was less of a sales pitch and more of a desperate attempt at making an extra buck on commission, I can’t imagine how many poor college girls get robbed by these rude, slimy people. The second time in I saw it happen again, even after this innocent girl told her she didn’t have a lot of money and couldn’t afford a package, she pushed it on her anyways.
I went there knowing I was NOT obligated to make a purchase (otherwise why call it a «free» week trial) so I was determined to keep it that way no matter how many times the obnoxious girl tried to push products on me. She even tried to trick me into buying $ 5 goggles, because I had to have eyewear — okay fair enough I don’t want to go blind, but judging from the customer ahead of me who she just gave free winkies to, I was not about to fall for that. And when I said no, she had this terrible, defeated look on her face like I had sincerely hurt her feelings. The interaction was so uncomfortable and condescending, I was shocked they had zero understanding of what customer service is, any idiot knows that you should treat a future customer with respect and kindness, otherwise you’ll lose them to a competitor.
I will never be back.

Sux