DISH

DO NOT DO BUSINESS WITH THIS COMPANY.
There was no zero star option.
By far the worst company I have ever done business with!!!
Choose something else.

Dish TV took no responsibility to resolve or pay for the damage their contractor caused.
Recently tenets of my condo property hooked up Dish Tv. Dish Tv evidently hires ‘third party contractor’ and this was not disclosed, There was damage done to another condo’s Direct Tv system in the building. Dish TV was called, went to to the property, a couple days later, couldn’t discern what the problem was so they told the occupant of that condo to ‘call his provider to fix’. That occupant called Direct TV and was charged a fee, now the occupant wanted me /​my tenets to pay Direct Tv bill! Unacceptable service, which would not be tolerated in healthcare, banking, or other industries.

DO NOT DO BUSINESS WITH DISH NETWORK. I am only giving them one star because zero is not an option. They reactivated my account for no reason after it had been closed for a year. Out of the blue started getting calls from a collection company. Cost me over $ 300 to clean the whole mess up. Terrible company. Save yourself a lot of disappointment and get cable!!!

After 4 years of having them we are DONE. We had a basic package and 2 DVRs. Well they took AMC and switched it so that we would have to upgrade to at LEAST an America 120 package or better. So I called and spoke w/​Customer service and the BEST deal they were willing to offer me to «have amc plus one dvr (we’d send the other back)» was $ 61 and change per month. LOL! I told her — you either need to do better than that or you will be cancelling my account. She said that was the best she could do and that no one would be able to authorize anything better. So … OK … cancel me!
Now the really interesting drama starts. We already had the original 2 boxes and really just needed shipping labels but they insisted on sending 2 new boxes. Ok whatever. But only ONE of them actually had a shipping label.
And so the phone calls start … again and again — and I speak to MANY people about getting «either 1 more label or a box with a label». Seems simple, right? NO! Everyone promises they will help and nothing happens. Then the email to customer service … no response. Finally today I do an online chat and am promised a new box w/​label. will I get it? I doubt it. But i no longer care and I am done trying.
Dish was fine while we had it, but they handled the end SO POORLY that we will NEVER try them again. Adiós!

I had Dish network at a seasonal cottage on the Cape. The service was just ok (I’ve switched to Comcast) but the customer service was dreadful. I stopped the service last November, sent them back their equipment, paid off the last bill. Today I get a call from a bill collector telling me that I owe Dish $ 36 – $ 18 of which is for returning their equipment. When I told him that I had never heard a word from them they said that was true – according to the bill collector’s information Dish had last reached out to me last November. So they are out to ruin my credit rating for no good reason. I will never use Dish again and would not recommend them to anyone else.

Worst. Cable. Provider. Ever.
Save your time, money and headaches by going elsewhere. RCN, Comcast, Time Warner, Verizon, Hulu, YouTube, Blockbuster, Netflix, redbox, even hand puppets by candle light are a better option than Dish.
A 2 year contract with Dish only guarantees 2 years of horrible cable service, terrible customer service and way too much time spent calling to troubleshoot/​report service issues or dispute charges. Oh, and don’t forget all the time spent navigating through their automated menus.
I would typically take the time to give you examples of why they are terrible, but I’ve already wasted too much time on Dish’s crap. Just take your business elsewhere, if you can.
BTW, if you’re already stuck in Dish Network hell and need to navigate their ridiculous automated menu:
1 — English
2 — If you’re calling from a different phone and they don’t list the correct account number
1 — If you’re already a Dish customer
Enter the number on the account
Select the option you want or keep pressing 0 until you get an actual person

I have had dish network for almost two years now. They are much cheaper than directv and comcast. I have never had a problem with them and my bill has never changed. Customer service has been responsive and they speak english!

Stay away from Dish at all costs. They constantly add random, undisclosed charges to your account. And if you try to cancel, foget it! It took me 6 months to get my account cancelled having to constatly call and argue about phanton charges. I had 2 different customer service managers hang up on me! STAY AWAY!!!

Dish network is like the local mafia, once you get the service there is no way out. I have had this service for 1 month and 2 days and they refuse to let me out of this service. I have had 3 outages and the service tech has been out to my house twice already. I am so fed up of it… Dish network please let me out of my misery. You guys really suck, I wanna break up with you so please let me do so.

This is the worst company EVER!!! i would not recomend it to my worst enemy!
they screw’d me up REAL good!
to bad i had to rate it B4 posting it does not even deserve one star!

MAKE SURE YOU READ THE FINE PRINT.
The service is great. Installation guy was nice. I think that this service has the best HD quality compared to BELD (A local cable provider located in Braintree), Comcast & Verizon FIOS. Football games, movies and television shows were crystal clear using the same model of TV.
No service is perfect however. I experienced a small outage during a really bad thunder and lightning storm which dropped my connection for about 5 minutes. I had my satellite professionally installed on the roof of my condo and it had perfect view of the sky with no obstruction. Not a big deal considering in any bad whether, you can expect the same outages with cable.
Be warned of the $ 24.99 offer. THIS DOES NOT INCLUDE LOCAL SPORTS networks like NESN. This would require an upgrade in your plan if you are a red sox and bruins fan.
I haven’t had time to fiddle with the DVR aspect of my box yet but will report about it as soon as i get a chance.
I currently pay for america’s top 120+ plus DVR service $ 6. Between the two major satellite companies, Dish Network seems to be the most cost effective solution for satellite pay tv.
One more thing, i heard that Cable boxes and satellite boxes have a «handshaking» issue when connected to a receiver with an HDMI input. I went the safe route and used the HD Component cable to connect to my Onkyo TX-​SR608 receiver. You would also need a optical cable to transmit the high definition sound to your receiver as well.

Here is a copy of my Better Business Bureau Complaint against Dish Network. According to the Better Business Bureau Website, the national company receives, upon average, 245 new complaints per month. I hope you never make the mistake of subscribing to Dish Network, or its affiliate company Echostar.
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To whom it may concern:
I am writing this complaint because DishNetwork entered me into an 18 month contract despite making multiple representations that they would not do so. After four months, I would now like to cancel my service, as I made clear on multiple occasions to DishNetwork that I would, and they are insisting that I pay a multi-​hundred dollar cancellation fee.
When I first called to schedule an installation, I told the agent on the phone that I was not interested in an 18 month contract, and that I did not want to receive the discount on the activation fee that would require me to agree to an 18 month contract. In fact, I had a detailed conversation that the reason we were purchasing DishNetwork was for the German language channels since we would be moving to Germany in 4 months. She assured me that it would not be a problem to cancel service after just 4 months. When the installation technician came to set up service, he and my wife had a lengthy conversation about our planned trip to Europe in the fall, and she made it eminently clear to him that we only wanted service for 4 months. He made no written note of this, nor did he mention that we would be required to pay cancellation fees if we followed through with our plan. Since we had previously been assured that we would not be bound to an 18 month contract, and because the technician insisted that she didn’t need to look at the papers, because he had already told her about everything, my wife did not read all of the very fine print on the installation papers she signed that, according to DishNetwork representatives, as I have yet to receive a copy of the signed papers from them, bound us to an 18-​month service term.
In addition, there is no mention anywhere on the website that an 18-​month commitment is required, and it in fact discloses that service can be cancelled at anytime without disclosing any fees associated with cancellation. A phone representative I spoke with agreed that my complaint was reasonable and apologized for the misleading, even fraudulent, action by DishNetwork but she was unable to relieve me from the contract, though she offered to refund my payment for the period from August 7 to September 6 if I cancelled service immediately.
I would like DishNetwork to cancel our service, free of charge, effective immediately, and refund me the $ 80.22 I paid for the August billing period above.
Thank you for your assistance.
My personal and account information is as follows: