Emerald Laundry & Dry Cleaning

I was married in Italy in June 2015 and planned to have a reception 5 weeks after returning home. I knew I would need my dress cleaned once for the reception and again when I was ready to preserve it.
Emerald Cleaners is NOT close to my home! I live in Peabody and knew it would be a trek but it was absolutely worth it! Other reviews gave me the confidence to use them and I am so glad I did. They were nice and friendly and did exactly what I asked. June is an extremely busy time of year but my dress was ready two days prior to my reception and looked perfect. I had a pair of lace shoes that had grass stains and black smudge on the heels from riding in an old car in Italy. They were not sure if they’d be able to get out the stains but assured me they would not charge me if they could not do it. The shoes were restored to almost 80% of their original look and I was able to wear them again for the reception. Emerald Cleaners even scheduled a pick up and drop off free of charge after the reception so I did not have to drive down there with the big dress and veil again. My gown and veil are now neatly and perfectly stored in a safe large box.
Emerald Cleaners has excellent customer service and were one vendor that made the whole wedding process a little less stressful! Definitely recommend.

If this were 2 years ago, I would probably give them a 5. Their services went downhill and I could no longer in good faith continue to use them. I believe I only stayed with them so long because I liked them as people. Then suddenly what I thought was great customer service really started to seem like passive aggressiveness.
From clothes that went missing that were never recovered (3 black dresses total).
To items that were shrunken (a pricey Brooks Brother cardigan that was shrunken then stretched then essentially damaged beyond repair along with two sweater dresses.).
To the clothes that were returned not completely clean (ring around the collar too many times to count).
To the inconsistent delivery. They say if you drop the clothes off by Monday you will get them returned by Thursday. Yet, there were at least three times where they kept my clothes for over a week. I had no idea when my items would be returned. Thank goodness they had a key because I could not expect them to show up based on their advertised turnaround time.
The worst part is that I recommended a few people to go there based on my first 2 strong years of being a customer. Something happened and the quality changed. Now those people are also experiencing issues.

I used emerald and they delivered a white skirt back to me in worse condition than I brought it to them. It had yellow marks everywhere that it did not have when I dropped it off. They did not leave a note or call to say they made a mistake. My boyfriend called them twice and left messages and no one returned his call. He then spoke to the desk in out building since they recommended Emerald to us. Then someone did contact my boyfriend and was very apologetic and offered to make things right. He asked that we leave the skirt for pick up again which we did. We then got a note that they tried to fix it and it got worse and that they were working with banana republic (the maker) to replace it. The note was nice but we now haven’t heard anything in two weeks. I’m surprised that the cleaner has 5 stars given the lack of communication. I was hoping if they could not replace the skirt that they would reach out at least with some complimentary cleaning. I am very disappointed to have lost my favorite skirt.

Quality service and quick turnaround. It’s a bit of a commute for me, but well worth it. I’ve definitely found my new dry cleaners.

I actually started using Emerald because of the reviews that were on Unilocal and I could not have been happier with the services I’ve received.
I currently live in the Fenway area, which is quite a drive from West Roxbury, but since they pick up and deliver, I said… why not! And I am very pleased with my experiences with them. Definitely will continue services!
They provide large reusable laundry bags for pick up and deliver, which is definitely convenient. I actually drove to the store initially to drop off my stuff and they provided me two new bags to take home and use upon delivery.
The staff is super friendly and understanding! They actually forgot to give me a few things during my first pick up, but they called me back a day later and apologized for forgetting things. They scheduled a drop off for me right away and I was able to get all that I wanted. Now that’s what you call convenience and great customer service.
When I received my stuff, it was all neatly folded in large plastic bags and select shirts were put on hangers. I’m impressed with how meticulous the staff is in terms of cleaning AND interacting with customers.
Thank you so much. Keep it going!

Great prices amazing people wonderful services. I have been using them for the past 2 years now and wish it were longer they are outside the city but come and pick up your stuff. The convenience is great as they are willing to do whatever is easiest for you. I highly recommend them.

Emerald Cleaners has great service, they’re
competitively priced and they even offer delivery. I like that they are environmentally friendly and even buy back hangers!

Let’s put it this way — I have 2 dry cleaners on my street (both 1 block away from my house) but I choose to drive to Emerald.
Excellent quality of work and quick service.
Fantastic staff! A family business. They are very knowledgeable. They take the time to explain the process and address any concerns.
Affordable.

Great local business. The owner is usually there and treats me like a regular. They do a good job on our clothes and we trust them with our custom made and tailored clothes without reservation. I never think ahead and often come with a full load and need certain items next day for work or for a trip and they are able to make it work. Prices are reasonable, especially for the peace of mind with expensive clothing. Still need to sign up for their free pickup/​delivery service, just keep forgetting to think ahead…

Been a customer for years. I work from home when not working out of hotel rooms in strange cities doing consulting work. I drop my corporate costume crap (button down shirts mainly) here a few days before any business trip. The service is fantastic and they have my card and preferences already on file. My dress shirts get laundered and for a small extra fee I have them folded and boxed up so that I can drop them directly into the suitcase for the next outbound trip. Despite only dropping in every few months with a pile of shirts they always seem to recognize and remember me. Great people.

Quick, efficient, did a great job, and they let my pup come inside with me! What more could I as for?

This past holiday season I had a pair of red silk satin Kate Spade heels that I wanted to get cleaned for a wedding. I had more or less demolished them the last time I wore them (pretty sure they even had tar smudges) but because they were my favorite I thought I’d give it a shot. Based on their strong Unilocal reviews, I called Emerald to see if it was something they might be able to do. The woman on the phone was very enthusiastic, asked me several questions, and candidly shared her thoughts on how challenging it might be. After that conversation I knew Emerald would be my best bet for reviving the shoes.
After inspecting them, they agreed to take them on an at-​your-​own-​risk basis; they weren’t positive all of the stains would come out but would give it a try (and I committed to paying $ 25 either way). The results totally exceeded my highest hopes. The shoes came out almost good-​as-​new, even the tar smudges were gone! The turn around time was about a week and a half. Emerald will definitely be my go-​to dry cleaners now.

This is my regular place for dry cleaning and I love it. Convenient location and with great service are unbeatable. I have their reusable big green bag as well. Prices are a tad high, but it’s worth it since they are environmentally friendly.

So far, I couldn’t be happier with Emerald. I was a Sturgis customer for a year and then Emerald began free pick-​up and drop-​off service in my apartment building. While Sturgis was always solid, it’s hard to beat convenience of free delivery service.
Their big green bag is actually really cool — a very smart design.
Prices are competitive with others and the customer service was fantastic. It takes a couple days to get your order back, certainly longer than if you walked it into a same-​day place yourself, but with a little forethought that’s easily overcome.
I look forward to many clean and freshly pressed shirts from Emerald.

Anyone who wears clothing in the Boston area needs to use Emerald Cleaners for their dry cleaning and laundry needs. They offer FREE pick-​up and drop-​off and are a fantastic value; prices are reasonable, they consistently clean clothes very well, and the service is top-​notch. Their delivery driver is definitely one of the most courteous, friendly, all-​around nice guys I’ve ever met (seriously — and no, I haven’t only interacted with convicted felons, war criminals, or Darth Vader impersonators). Plus, he’s flexible enough to meet your needs, even if he’s dropping your clothes off before heading to a Red Sox game (did it for me), which 100% proves my claim that he’s supremely nice.
I’ve had them clean suits, dress pants, and shirts.
Become a customer. You’re life will be better, I promise.
— Super Satisfied Customer in Downtown Boston

you know what’s awesome? clean laundry. You know what else is awesome? when you’ve had terrible experiences with other companies, to the point you email a company about whether they do business with him before you open an account, and ithen don’t treat you like a creep and are the best.
seriously. this place is awesome. so nice, so good, so on top of everything. I’m obsessed.

Best dry cleaners. There is no other way to say it. Great clean and best customer service I’ve encountered. Very friendly and willing to accommodate you if they can. I walked in a bit turned off because it turned out to be a longer drive than expected but I walked out very pleased and the drive was totally worth it.
As soon as I walked in they welcomed me with a big smile, and even gave chocolates to my little godson. As I was giving them the items I noticed a shirt had a little rip on the collar and he (the wonderful employee) offered to stitch it for me. At this point I was supper happy with how friendly and helpful they were. To make things even better, after hearing how I drove for a while to get there, he offered to register me for their VIP program to get discounted prices and FREE SHIPPING! I couldn’t have been happier when he told me about the free shipping. My clothes got delivered and the shirt was very nicely stitched and all my clothes were wonderfully clean.
Very happy and pleased with the services provided by the wonderful and happy people that work there.

SO wonderful. I have never been to the dry cleaners before and this was a great experience (also I have never written a Unilocal review but I felt so inclined). I trashed a very nice couture dress and needed it in 2 days. I thought this was a pretty ridiculous request, but I called and asked them about it because I saw they had good reviews on Unilocal.They were amazingg, such great service. They were super friendly from the very beginning and kept me in the loop about getting my dress in time. They had my dress done literally in a day and a half and I was ecstatic, even better they somehow by the graces of God got my dress to look just as good as new. I also drove 30 mins to get there not knowing it was so far, but I don’t think I will bring my dry cleaning anywhere else! I am very grateful for their services and HIGHLY recommend!
Also, they are unreal at cleaning uggs. Unreal as in shockingly good.
And that is all. Hope this helps. :)

This could be my first review and felt it was necessary to write one seeing how I read reviews all the time. I wanted to find someone who I could trust to clean and preserve my wedding dress.
From start I was a little nervous because they were tough to make arrangements with but after connecting it was smooth sailing. How much better can it get. They pick up your wedding dress at your house and explain everything at your door. They then clean, preserve, and return your dress right back to your door. They even give you a gift for your service. The gentlemen who handles pick up and drop off explains everything and knows in detail about the process. Your dress is warranty for life. I thought it was pretty reasonable for what I saw for pricing and I would recommend them to all other brides. I

Great service, super friendly staff, and they mended a tear in a skirt for free. They’re also open until 5pm on Saturdays, which makes it more convenient than a lot of other cleaners. I’ll be back for sure.