Fenway Shell

These guys are crooks. Absolute crooks. They kept my car for a day to work on a fairly straightforward stalling problem. At the end of the day, the mechanic rattled off several possibilities that anybody could dream up and offered to put in a fuel pump for about $ 1,000 without even knowing if that was the cause of the problem. If I had not been fairly experienced in dealing with garages, I might have actually fallen for it. Before I could drive my car away, I had to pay a $ 90 diagnostic fee. So after an entire day of waiting and $ 90, I was no closer to having my car fixed than I was in the morning. And the mechanic had a smug way of acting like he was doing me a favor. They pretty much ignore you for about 20 minutes before you can talk to them. Crooks. Stay away. Far away.

I parked there and they lost my key. They didn’t even offer a refund or to pay for my key. They weren’t sure if they gave mg key to another customer earlier during the day! I cannot believe the level of incompetence!!! After much yelling they refunded my fee but didn’t offer to get another key made. Never again.

Arrogant crooks! Told me they installed a brand new starter for $ 330, and I checked the model number and it was rebuilt. Should have charged $ 150. I am following up with them.
They also ripped of the company I work for. Over $ 1400 for complete brake job plus some brake lines. The job was $ 725 at most. We will no longer go there. Plus their shop rates are $ 90 per hour? I mean who do they think they are? They are there to stick it too you. They also charge more labor than AllData standards, the recognized
standard for labor and repair.

These guys are awful. I went there to get a state inspection. And the owner said he wouldn’t pass me because I needed 3 new tires and I had to get them there before I would pass inspection. They are crooks. Never ever give them your business.

We’ve had our car serviced here 2 or 3 times — their work is great, the staff is honest and friendly, and their prices are reasonable. I was recommended here by a friend and have already recommended it to another friend.

My mom was visiting from out of town and was having some car issues. She thought the lugnuts were loose because she felt one of the tires pulling. We brought her car to get checked before she hit the road. These guys were great. They saw us immediately, put the car on a lift, checked everything out and said we were fine to get home… but that she should have the wheels aligned when she gets back home. They didn’t charge us a cent and wouldn’t accept a tip. They filled up the car and pulled it up to the door. They were so polite I couldn’t believe it!
I late brought my car in for my (very overdue) inspection. I failed! It was a pain of a process to resolve at the car dealer (apparently there were some faulty sensors, the usual culprits in Jeep Grand Cherokees) but the guys at fenway shell were super helpful and informative, and got me in and out the door when I returned for a re-​do. I absolutely recommend this place!

These guys are bunch of crooks. I recently went to get my car inspected and the stuff they said to me just blew me away. I was told i couldn’t pass inspection without getting it fixed by them. I took my car to another place and i passed inspection eithout any issues.
Stay away from this place…

These guys shake you down like no other.
I woke up one morning and my power steering had gone. All my efforts to fix it myself failed, but I was able (with the help of my dad and multimedia texts) to figure out the problem was with the serpentine belt. I went to the closes mechanic, Fenway Shell, showed them the pictures told them what was wrong and brought it in (it was a struggle and not terribly safe but better than a tow).
All was fine until the guy quoted me a price– triple what it all should have cost. Labor for the job was supposed to be ½ hour, they wanted to charge for 1 ½ hours, they claimed they were giving aftermarket prices on parts when they could be obtained MUCH cheaper from a Ford dealer (this is taking into account a markup on their part). Nothing I said held any water with them until I got them on the phone with a male. We were able to talk them down to twice the price of what the job should have cost, after they overheard me saying «I’ve got time, I’ll just drive it home so someone we trust can fix it.»
Oh, and here’s some creative math for you– an hour and a half of labor costs $ 100. Because they’re nice guys, they bumped it down to an hour of labor costing $ 80. Hmm.
3 ½ hours later I go to pick it up. They cannot accept credit card numbers (even if you have the card’s exp. date and safety code) so I use my own. They lead me to the garage and open the door, and I am blocked by two cars parked side by side.
«Oh, they’ll move, just start up the car.» Then he leaves.
I start the car and wait. ONE car moves. I am not half blocked in by an unoccupied car and get to navigate around it or wait inside their garage indefinitely. The guy couldn’t hang around a direct me? He couldn’t move the parked car? I wouldn’t have nitpicked on that if I hadn’t already wasted an hour earlier negotiating with them for something close to a fair price.
Bottom line– if you must go here, do your research first about how much things should cost.

I had my car checked for emissions here today. I have to say that I also recently had my car checked for emissions in Chicago, and in MA you have to get it checked again when you register your car… anyway…the point is, the man who checked my car was fast and thorough. It took probably half the time it took in Chicago – 15 minutes total, I’d say. I had to wait for one other car ahead of me, but other than that I just showed up and they took care of me. I love great service and this was right on.

these guys suck. They charged me $ 25 to change a headlight bulb. and the bulb was extra. $ 25 just for the labor. i’ve changed the bulbs before in the van, it takes 2 seconds. i’ve done cars before where it takes 15 minutes, like an e90 3, but this just isn’t one of them. i guess if you want it done right do it yourself

I like these guys. I had my brakes fixed here once and the guy saved my old brakes so he could show me how dangerously old and crappy they were. It was very amusing.