Frontier Airlines

I hate to write negative reviews– but I don’t even feel bad about bashing Frontier Airlines. I have flown with them on two separate occasions within the past year, and both times I can say with confidence they were by far and away the worst travel experiences I’ve ever had. I arrived at the check in desk FORTY THREE MINUTES before my flight, and they would not let me check in. Forty three minutes. I travel a lot, and never have I not been able to check in for a flight based on how long I had to get to the gate. And there wasn’t a single person in line in front of me. No security line.
Thus, they made me pay an additional 150 $, I believe it was, to switch my flight! This consisted of me waiting in the airport for TWELVE HOURS to get a different flight later that night. And I was treated with the absolute worst customer service the entire time, no empathy, no remorse for completely screwing up my trip because I was «43 minutes early for my flight». To top it off, I mistakenly left expensive Beats headphones on the flight and when I called in an attempt to get them back they simply laughed in my face. Not to mention absolutely no leg room etc.
DO NOT FLY FRONTIER!!!

if i could go negative i would. they charged me for carry ons when i specifically asked for no carry ons. when i called to take it off they said carry ons are non refundable. ridiculous. i won’t fly with them again.

This is still my favorite airline. I am sad they are trying to become a low-​cost carrier like Spirit (who suck, and is probably my least favorite domestic carrier). I liked it better when Frontier was a very friendly regional carrier who seemed to give you a lot of extras for the price of your tickets. The current trend towards nickel and diming and having to pay extra for most seating, etc. is getting a bit old.

Have flown multiple returns between Boston and Kansas City.
Net net, prices are good, but don’t expect any type of service from their call center — and yes, you *must* use the call center for most changes. I’m currently on a «16 minutes wait due to heavy call volume» — even though the weather is perfect throughout the country.

Warm chocolate chip cookies? (and we’re not talking package crap) ROOMY leather seats for Ecomony? Enough leg room for even ME? REAL humans for flight attendants instead of robotic humans? WHAT?
And all of this in an airline that has animals with names on the tails. I can’t believe I’m doing this but… yes…I’m giving this airlines 5 stars! I know, I know, it’s a tough call but I can’t get over that as I was getting off the plane, one of the workers took my carry-​on from me and opened up the handle for me and handed it back. I was so shocked I stuttered. I wish I could fly this airline each and every time I flew the skies.
There is also a $ 15 charge for extra 5 inches of leg room if needed! I’m sorry… that never happens in my life. If I was flying to California I would have definitely paid it. Well worth it.
Not only did I think this, but there were other people I overheard (yes, I do eavesdrop) that the take offs and landings were as smooth as budah! I thanked the pilot for such a great job flying! He smiled right back and said anytime! haha! love it
PLEASE FRONTIER! DON’T CHANGE!!!