Hermès

I can’t believe how rude the salespeople are here… HELLO?! I’m buying and you’re working! I was trying on bracelets and they were literally watching me like a hawk. I asked to see some in the display cases and he made me take the one off that I was considering before I tried on another. His greasy matted hair and crumb infested facial hair still gives me nightmares. I bought a bracelet from him and I hope he doesn’t work on commission. I also hope they burn that orange tie that he was wearing because i could see the grease dripping from his neck onto it. Bleh! I wish Hermes website was better because I’d prefer to NEVER visit this store again!

I am incredibly surprised by the negative customer service reviews. They seemed more than willing to take my money. I was in and out, $ 2000.00 poorer mind you, but Christmas shopping for my wife was done in 15 minutes including packaging the gifts in the iconic boxes that women seem to love. Bring your wallet lads; nothing and I mean NOTHING is inexpensive here. Service however was terrific.

I had recently gone in to purchase another Evelyn purse, in which I had ordered the first one on
. With stepping inside this store I had felt the tense vibe– which we expect in a high end retail location, but this was just unwelcoming and rather insulting. After having waked around a bit and browsed– I was not once acknowledged or been asked for any help with anything. I was in casual street clothes, and I have a very good feeling this is why I was not treated with the upmost importance as other customers that had walked in after me. Distasteful, I will not support this brand.

I was excited to visit the newly remodeled Boston H when I returned to the city for my annual fall visit. I was not disappointed– the new store is gorgeous and the 2^nd floor (entirely new) boasts a stunning view of the neighborhood from above. The amount of visual merchandise available is much higher than before. However, what sealed the deal for me and my purchase was the singularly stellar encounter I had with Irene. Besides being one of the only store sales associates of any kind to send me a thank you note (I haven’t experienced this in a great many years from any store, sadly), she was fun to talk to, truly knowledgeable about the product, and had a phenomenally positive and helpful attitude. I found her to be nothing but genuine, helpful, and generous, even supplying me with several fragrance samples at point of sale. Irene– you are a class act and were a joy to work with. You will always be sought out when I am in Boston. Thank you.

Angela was the only sale associate who greeted me and was helpful enough to pull out more than 5 bags for me to see. She even helped me pick out and attach the twilly on the bag I decided to get. Thanks for the help. I was going to give it a 3 star, but the expression of another «unfriendly» Asian sale associate just popped up in my head. Therefore, I knocked one star off. She helped put away the bags I didn’t get, but she didn’t even greet me or anything.

I hope I could give them 0 star! Poor service and the stuffs had discrimination. I went to there at the first week their new store just opened in Boston. I am Asian and I was looking for men’s perfume and I asked staff there, and she was still working on collecting stuff while ignoring me and I repeated my question, she answered with very rude attitude. And I was shocked, I have never been treated on that way. Ridiculous! And when a white woman came in, they «worked so hard» on her! Was that discrimination?!

You get one star for your crappy customer service, I did purchase a clic clic here but wanted the H buckle and was told there is a waiting list on it, put my name on a list and never got a call back… So Hermes customer service needs to be fixed because this is ridiculous

I recently moved to Boston and was excited for the newly renovated store to open. My husband and I stopped by shortly after it opened and although the store is beautiful the service was absolutely terrible! It took forever to even get a sales associate to help us and when we finally did I was shocked by his dismissive, snobby attitude. I decided to write it off as a fluke or re-​opening pains and have a handbag that was in need of a little TLC so we made another stop by a week later. The woman who took my bag and wrote up the paperwork was even worse, she was actually rude. My husband remarked once we were outside «that is was the most unwelcoming store» he had ever been in. I will not be giving my business to the Boston store.

The newly renovated store just opened and I visited it on a quite Wednesday morning at 1030AM. The store is beautiful with the addition of the 2^nd floor. There was only one other customer in the store while I was there and plenty of sales staff. No one made the effort to greet me or asking me if I needed help. I was well dressed wearing a few of Hermes’ pieces including bag and accessories but no one even looked to acknowledge me. This is extremely off putting as I am a regular client at the store but since my go to SA has left the boutique a few months ago I haven’t been back as much.
The customer service at the boutique is just disappointing and beyond cold. I’m so turned off by this trip that I refuse to go back to Hermes and spend any more money on a brand that doesn’t appreciate its clients.

Not sure why anyone complained about the sales staff. I found them to be super friendly and nice, and all I was doing was exchanging a belt I had purchased online. They even took the time to put a ribbon back on the box; which was of course totally above and beyond. The quality of the merchandise? Well seeing as how they are the only shop in the New York Zagat Shopping Guide to get ³⁰⁄₃₀ for quality does one need to say any more? Perfection is attainable, and only at Hermes

Not sure why anyone complained about the sales staff. I found them to be super friendly and nice, and all I was doing was exchanging a belt I had purchased online. They even took the time to put a ribbon back on the box; which was of course totally above and beyond. The quality of the merchandise? Well seeing as how they are the only shop in the New York Zagat Shopping Guide to get ³⁰⁄₃₀ for quality does one need to say anymore? Perfection is attainable, and only at Hermes

I thought the chill in the air was the AC, but it was the sales staff.

Nice shop, nice sales associate. Unfortunately, not nice post purchase service. Purchased item Wednesday, told two day delivery, now not arriving until Monday earliest. ‘Sorry Honey, you understand, the nearest Fedex shipping office is THREE blocks away. That’s like, really far… I guess.’

Out of the Hermes boutiques that I have been too this one has had the best customer service. Usually the SAs don’t even look at you when you walk in and you practically have to beg for assistance. Me and my gf were on our way to Newbury St and decided to stop and see if they had the color of the H bracelet she wanted. As we walked in we were greeted very friendly and a female SA was very helpful. Unfortunately they did not have the color combo but I did pick up a bracelet for myself. The only issue was the the SA said it was black leather which when I got home was navy so I had to go back down and exchange it for a black color. Very friendly as well when I did my exchange.

Irene was/​is the only one I will ever deal with. The majority of the employees seem to forget how far customer services can go in terms of not/​making a sale. Perhaps they should consider losing the snobbery and focusing more on those who walk through the door…
Cheers, Irene! You are Hermes’ shinning star. :)

High-​end boutiques can be pretty intimidating, and in some ways, are pretty counter to what I usually do/​buy. However, I’m a big fan of Hermès fragrances — they are sheer genius, all of them. Their presentation of their fragrances is great; all the bottles are available for viewing, holding and spraying. I was gently asked if I needed help, but the sales people weren’t pushy at all. I got a nice amount of samples when I’d purchased a bottle of Elixir des Merveilles. I noticed that the staff is multi-​lingual as well.
Hermès makes many different kind of objects (from porcelain to scarves, to jackets and purses), so there is quite a bit to look at, although the shop itself is fairly modest in size. I’ve found the staff to be very friendly, although it must be challenging because some of the tourists wandering around can be pretty demanding. But overall, there is a nice sense of calm here that is conducive to a nice, meditative experience.

I’ve always thought that Hermes merchandise was meant for an older crowd because their designs lack originality and look like «old lady bags». This being the case, my mom is 50-​years-​old and does like to shop there.
I’ve been to a few Hermes stores with her around the country and I can attest to the stiff atmosphere and find it overwhelmingly disorientating. In the past, she has egged me to buy their products of which I refuse– I don’t see any joy in buying merch from employees who look me up and down every time we walk into the store. It’s not proper, and its rude.
I guess its not any different in this Boston store either, where I just received a phone call from a very upset mother because she happened to be visiting and was completely ignored for service. All she wanted was to pick up a pair of sandals. She had mentioned that she came in wearing casual clothing w/​o any designer wear or jewelry. You would think this would not be an issue to at least get help purchasing an item.
It’s disheartening to receive a phone call like this from any mother, let alone your own. From this day forward we will NEVER buy from Hermes again, and we will be forthcoming with our friends to do the same.
I felt the urge to write this review to compel tourists or locals to boycott this store, and spend your hard earned money elsewhere. Do not fall into their trap of feigned aristocratic marketing techniques, horrible customer service, and NO return policy!

TOTALLY hell & heaven comparison treatment with Hermes Costa Mesa, CA even though I’ve never been to hell or heaven, but I read about them ;)
I wrote about the treatment I got from Hermes Costa Mesa’s Lady, I didn’t ask for a red carpet to be rolled upon my arrival, just a smile, welcoming gesture is good enough.
Any whooo, I came here was greeted by a Joan, who was very helpful. She treated me like a customer not a solicitor like the other one. I was looking at Evelyne, then debating on size and colors, she went back & forth showing me what I asked for. She was not pushy at all and just being helpful. That’s why I gave 5 stars because to me it was As good as it gets!
Hermes should hire more people like her and hunt down people who deters customers.

When you go inside of an Hermes, it is mostly for the experience, unless you are one of those fortunate people who are able to spend the Hermes type of money often. We did go inside to peruse the scarves and perhaps make an accessories purchase. Unfortunately, and also fortunately for my credit card, there were not as huge as selection of scarves and accessories as the NY store has.
Hermes smells fresh and also is very colorful which is one of the reasons why I love it. Like Risa X said in her review, the service isn’t as great as the quality and perfection of their products. We were in the store for about 30 minutes and were not greeted once and they were not very busy. I think even if I found something I liked, I may have noted it and ordered it online or gone to another Hermes and purchased it.

Five stars for their products — quality and perfection.
This location’s service? Sadly I cannot say the same.
My parents wired me money for the Clic-​Clac for my birthday this past March. I was SO excited to finally buy this damn bangle!
I walked in, knowing what I wanted, basically ready to hand money over to the SA. The first man I approached was sweet and very helpful (later found out he’s one of the managers.) He passes me off to an SA and tells me she’ll help me track it down (since the specific color and metal combination wasn’t available in their store.)
As the SA is about to dial out, she tells me «They might not pick up their phones because we don’t pick up our phones on Saturdays.»
BREAK CHECK, what?! I work in retail. Not just any retail, I’ve worked in LUXURY retail. That is unacceptable. And even if it is true, don’t tell your customers that!
So the other store doesn’t have time to check for it, but the system says they have 5+ so she tells me: «They’re too busy to check right now but I can charge it and if they end up not having it, we’ll just refund your money to you.» (In my head: I would HOPE you’d give my money back to me…“
I ask her roughly about how many days it would take to get here and she said by Wednesday.
Sunday, Monday, Tuesday… FInally Wednesday!
I’m expecting a phone call from them all day and. class lets out at 2:30p and I’m wondering, did my money get refunded? Did they not have it? I work on Newbury and I know FedEx/​UPS usually delivers around 12 noon to 1pm.
I give Hermes a call and not only is the woman who answered the phone rude as hell (immediately picks up the phone and as soon as I tell her I need to check on the status of a charge send, she keeps repeating «Who’s your SA? Who’s your SA?») once my SA does pick up the phone she says «Oh yeah, it’s here. I’m looking at it. It came in today.»
… Were you planning on calling me at all? No? Okay, I mean that’s fine. I’ll just let that $ 600 bangle sit there until you feel comfortable enough to let me come pick it up.
This has turned me off to the brand. I’m considering finding an SA in other cities that will just ship to me so I don’t have to deal with this garbage customer service. Hermes on Arlington, you’re in Boston. You’re not on Madison Ave, you’re not on the Las Vegas Strip. Treat your customers better.

I knew what I wanted prior to going in, purchase a Scarf and Scarf ring. I wasn’t sure exactly which Scarf, however, the staff was very helpful showing me several.
Since I kinda suffer from ADD and my attention span is about the size of a gnats brain, I just picked…“That one” yeah, that one, and throw one of those scarf rings you used, pretty cool up-​sell I thought.
I left happy and hopefully my niece will like it.

Hermes is, arguably, the best of the best when it comes to textiles and leather goods. It is one of the few remaining brands with quality that is, essentially, untouched over the ages. They way things were done then are they way things are done now; hand dyeing, cutting, stitching, etc. They offer a huge selection of goods, from clothing to purses, wallets, belts, house décor, baby items, and so fourth.
The first time I visited the Boston location was about 2 years ago. I had always passed by the awnings and peeked into the window, but never dared set foot in. I finally mustered up the courage to go in and I’m very glad I did. The sales people can be a bit snobby at times, but they’re all extremely kind and know the products inside and out. They’ll sit with you for as long as you want, going over various colors, materials, styles, and the like. Prices are quite a bit higher then you’ll find anywhere else (they make LV look like a bargain) but, as they say, you get what you pay for. I had a belt custom made for me to a specified color and size, and after wearing it constantly for almost a year, it still looks like new.
Don’t be afraid to ask to see something, they’re more then happy to let you, and they usually have more options in the back room to bring out for you. They have a few smaller /​slightly less expensive items that make great gifts for the significant other (male or female), as well as a many once in a lifetime pieces. Even if you’re window shopping, it’s worth a visit in.