Hilton Boston Logan Airport

If you are on a budget this is not a place to consider. It is conveniently located at the Boston Logan International Airport with concourse connected to the parking structure and the airport itself. You could walk from the hotel to the airport in a matter of minutes all while being covered. They do have parking adjacent to the hotel for $ 37 night or have valet park your vehicle for $ 45 a night. The views from the upper floors are incredible with some overlooking the airport and other over looking the Boston skyline. If you do not like to walk they have free shuttle buses that will take you to and from your terminal.
You enter into a large glass structure with high ceilings and a lobby the size of a baseball field. The concierge desk, work out facility and gift shop are located immediately to your left and the front desk just to the right of that. I had requested a digital key so I had not interaction with the front desk staff on arrival. I had room up on the 8^th floor overlooking the lobby area (from the outside) and the airport. Room accommodations were very nice and I was happy to see glasses instead of paper cups to go with the ice bucket.
I ordered room service and the food was excellent. No complaints here other than the prices are a bit steep but unaffordable. I just wish hotels of this caliber would have a bigger menu with more options. They don’t list french fries as a side but when you do order it expect to pay about $ 7 a plate of double friend french fries.
Because I checked in using the Hilton App I am automatically checked out at the scheduled time. I attempted to access the pay station in the parking structure but the card reader wouldn’t accept my parking pass. I had to go the main lobby front desk to pay for it. The staff was apologetic about the inconvenience and was able to assist me. The front desk though needs to smile more because they make it look like they hate their job when they don’t smile or talk in a monotone type voice.

Stayed at Embassy Suites Logan Airport — – Horrible experience which started from the minute we call for shuttle, continued to front desk being rude, the bar was dirty, they gave us napkins which had previously been put on a table (dirty) the happy hour food was obviously stale, no plate for those who wanted to eat this stale food. Received survey from hotel after our stay, I filled it out and never heard back. I sent e-​mail to Hotel Manager and food manager received e-​mail saying he was busy at an out of building meeting ! Stay at Hyatt

We had an early flight from Logan, and we decided just to stay at the airport. The convenience was worth the extra price for us. We didn’t have to keep the rental longer, and we could just roll our luggage across the skybridge when the time came. The convenience was excellent, and I would stay again if in the same situation.
The staff was helpful during our check-​in. We were upgraded to a gorgeous room with a skyline view of Boston. We could also see a bit of Terminal A. Even though it was very close to the airport, it was incredibly quiet, so the hotel was well-​constructed in that sense. Also, we expected a small fridge in the room, as we had brought some cheese we intended to take back with us. The bellhop was courteous about having a fridge brought up for us, which was very nice. The valet was also helpful in giving directions.
My only real complaint was that it was not the cleanest, at least in the bathroom. For instance, the shower had mold growing in a lot of cracks between tiles. I have been traveling a lot lately and staying in various hotels, and this is the first time in a while I have actually encountered mold in the bathroom. It is not a major dealbreaker, but it was surprising to see in this hotel. It was also not just one or two places, but quite a few.

Unfortunately, my wife’s flat-​iron hair straightener ($ 150 value) was stolen by housekeeping. After speaking with the housekeeping manager, the housekeeper that cleaned our room, denied stealing the flat-​iron hair straightener. The facts still remain, 1) it was left in our room when we left and 2) it was gone and never found.
My family and I arrived after flying a red eye at 7 am on Friday. I had already checked-​in on-​line, yet our room was not ready. The staff offered another room on the same floor (5^th), so we took it and it was appreciated. We slept for a few hours, but did not unpack our luggage. After sleeping for a few hours, we ended up requesting a room change as there was a high school softball team on our floor and across from our room. They were loud and we didn’t want to deal with the noise.
We were first offered a room on the 2^nd floor, yet this was right above the bar and dinning area. I asked for another room, and we were given one on the 9^th floor.
The 9^th floor worked and we checked in and unpacked. That night (Friday), around 11 pm the guest across our room became very loud. I called the front desk and security arrived within 10 minutes and everything was fine after that point.
The following night (Saturday) around 8:30 pm, the same guest across our room had the TV so loud that we were able to clearly hear it in our room. I called and requested another room change.
We were given a room on the 10^th floor and for the remaining 2 nights (Saturday/​Sunday) that we were here, the room was fine.
On Sunday afternoon, my wife realized that she left her flat-​iron hair straightener in our previous room. The staff made very little effort to locate it, the housekeeping staff denied stealing it and it was never found. The housekeeping manager tried defending her staff by trying to convince me that they were simply «honest people,» which means absolutely nothing to me, as I do not know them. The final response I got was «well, I don’t know what else to tell you.» Not even an apology.
I appreciate the front desk in accommodating us due to other inconsiderate guests. However, I was extremely frustrated and upset knowing that one of the housekeeper did in fact steal a valuable item that did not belong to her.
If you plan on staying at this hotel, please do not leave anything of value, because it may in fact be gone when you ask for it.

I don’t stay at higher-​end hotels very often, so when I do… I kind of expect to be wowed. Or at least be satisfied! Unfortunately this Hilton didn’t really do either.
Check-​in was easy, with no line. Staff was friendly and pleasant. I attempted to sign up for the HiltonHonors program, but wasn’t give much info other than I’d receive an email with confirmation. It’s been over a week and I have received nothing. Ended up signing up online myself. Waste of time. I will try to request credit for that stay, but may not receive it.
My room was on the 5^th floor, not too far down from the elevator. This was fine. However, the room was kind of disappointing. It was generally clean and well-​maintained, but when I pulled back the covers to climb into bed, there were several large holes in the sheets, right where I was planning to put my body. I was not pleased in the slightest to see this. There was also no fitted sheet, so everything pulled out from the corner of the mattress. What the heck. It was also a disappointment to have no refrigerator in the room (especially when I had stayed in a local Hilton Garden Inn the night before that had both a fridge and a Keurig!).
It was also disappointing to not have 24-​hour room service, especially when this is an airport location with people going out at all hours. I needed to leave the hotel at 5:00am to catch my morning flight. There was NO way for me to have breakfast at the hotel when room services ended at 12am and the morning breakfast started at 5:30am. This seems unacceptable to me for a higher-​end, airport-​centric hotel.
The only major positive to this hotel was the staff at Café Presto. I got a yogurt parfait for the morning and mentioned that I’d probably put it in the fridge (not realizing there was no fridge). The nice woman at the counter informed me there was no fridge, but she would give me a huge Ziploc bag of ice and that I could just refill the bucket from the ice machine as necessary. This worked great and I had a nice, cold (and AMAZINGLY delicious) yogurt parfait the next morning before I left.
Overall, my stay was a disappointment. I picked the location for the convenience of getting to the airport the next day, but I am not sure I would do it again based on how the stay went. There are plenty of hotels near the airport and my last experience at the Embassy Suites was far superior to my stay here. I’ll probably head there next time.

Planned a weekend getaway in Boston for my girlfriend’s birthday. Hotel was really clean. Check in was quick and easy. Our window was extremely cloudy, useless to be honest but my reasoning for an average rating is due to a terrible experience with one of the shuttle drivers on Saturday ⁴⁄₁₆ around 5:45. Didn’t get his name but did notice an Apple Watch, he just seemed miserable. Extremely rude and outright unhelpful to those obiviously out of town! HJ He watched as if people were to move their own bags and even just dropped one down from waist height. That is no way to care for another person’s property. When we arrived at the Water Taxi and said «Thank you» all he replies with was «Yup»
Now listen, I have lived in NYC for 3 years, and I’m used to getting terrible customer service but when you pay $ 300 for a hotel you expect some level of hospitality. Will I stay with Hilton again sure, will I stay particularly here during my next visit in Boston, most likely not.

I see some good reviews but can’t understand it. The rooms are fine, but I have never seen such bad staff attitudes from a large hotel like Hilton as I did on the evening of March 1, 2016.
I do a lot of traveling and have never experience such (unhappy? Disgruntled? Staff. They all seemed to hate their job. It started at checkin where the guy at the desk was not that welcoming, next we tried to find a bell cap, (no help from the desk clerk) But there was no one to be found. So went on our way to the room with a bag cart on our own.
Next was dinner in the restaurant/​bar. The gentleman who seated us couldn’t be more «bothered». . Then while we waited for service, it seemed waitresses kept walking by as if no one was in the room. We watched a gentleman try to flag down a waitress for 15 minutes to pay his bill.
Finally, we had a waitress who was very nice who made our overpriced so-​so bar food and expensive wine more enjoyable. Too bad it didn’t end here.
The next morning, there must have been 40 people waiting for a shuttle to the terminals, so I mentioned to the woman working the desk that they may want to send another shuttle… her response? «They will come when the come»
Hilton has their work cut out for them in trying to help this crew. Unfortunately, Customer service is not second nature to them.

I’m loyal to The Hilton brand and will stay at their properties 90% of the time that I travel for business or leisure. That may change after this stay. Call me cranky, but a delayed flight out of Europe and a missing connection causing you to have to book a hotel will do that.
I immediately thought of Hilton the moment we realized we would be rebooked to the following day. I was ecstatic finding that they had a property at Logan. I’ve always had a fantastic experience with Hilton but not so much this time. And it was quite a small detail. I booked on my app and called the property to send the shuttle. 15 minutes later, the shuttle pulls up at the terminal door past mine. We start heading towards the shuttle and I notice the door was still closed. I began calling out to the driver and he takes off. Ok… no big deal, he probably didn’t see us but I was sure he would come back around. 15 minutes later, no such luck. I call the hotel and keep getting disconnected.
Frustrated, we started to walk to the hotel. Logan is a decently sized airport so this was not an easy trek to the hotel. Luckily, there are walk ways that made it pretty simple.
Upon check in, I explained what happened to the front desk attendant. He was kind and offered his apologies. He stated that they have been having issues with their phones he even asked if there was anything he could do to make up for getting left behind by the shuttle. I’m not out for personal gain here, all I wanted was my key so that I could get some sleep.
I suppose I am still cranky. A little salty about being left behind by the shuttle. As I write this, I’m still fuming about the treatment. Hilton’s Honors program isn’t as competitive as it used to be, I may be using my Marriott rewards a little more and give them more of a shot to earn my business.
Otherwise, this property is great. Convenient, clean and more updated. Love that you can get to the airport by foot or shuttle (if you’re lucky). The executive levels and lounge is lovely and offers great views of the city. This would’ve been a 4 star review if not for the shuttle.

This hotel has started to grow on me. After flying into BOS the last 8 trips, the utter convenience of having a hotel in a major metropolis that can be reached on foot, freeing me from my slavery to the airport shuttle, has finally registered.
The hooks to hold your coats by the door and the LED night light in the bathroom are touches that stand out in a never-​ending round of Hilton branded rooms. It is also one of the few of Hiltons that offer Digital Key which is awesome if you’ve tried it. No more running to the front desk asking for a new key card because my cell phone has erased it! Even nicer, on the last visit, the app checked me into room 1003 which (YES) had a mini frig! The corner window with a full view of the city skyline doesn’t hurt either.
P. S. While you’re there, say hi to Dulce for me in the Executive Lounge. Phenomenal customer service and a flawless memory!

Flying into Logan around midnight with a 7 a.m. meeting the next day meant I wanted one thing: sleep, quickly. Luckily, my boss had booked a hotel attached to the airport. No renting a car, no driving out to wherever. Just trek over, give a credit card and go to sleep.
Proximity is great, but this Hilton also holds up with friendly staff, clean rooms, minimal noise and some awesome prow sculptures in the lobby.
The breakfast buffet is well-​stocked and tasty (particularly the bacon), but it is a little pricy. I think we paid around $ 50 for two of us to eat, get OJ and coffee. I know. Convenience, right?
But, this whole hotel is about convenience and I was happy to have it. It was reasonably priced for its level of service and amenities. I just wish I had had time to use some of those… Maybe next time.

For a hotel that deals mainly with surly/​tired passengers, these people hold up remarkably well. I’ve stayed here once, and enjoyed day-​long amenities via a close relative who got stuck in Boston recently. As other reviewers have said, it is technically connected to the terminal, but it’s a bit of a hike. There is also a shuttle and valet parking. Our (free) breakfast buffet was very good, they hit all the American and continental european standards, eggs, bacon, breads and meats.
The decoration of the hotel itself is somewhat dated, but doesn’t feel tired, more just out of style. Whatever, it’s an airport hotel. Everything was clean and efficient and the wifi worked. That’s all I cared about.

I was originally torn between 3 or 4 stars, probably leaning towards 3 Stars. The room was clean, but like the rest of the hotel, it was a little dated. The staff was very courteous, and the bed was fairly comfy, but had a very lackluster on-​site coffee shop, and a poorly stocked mini-​store. Sadly, there was no in-​room refrigerator.
However, their customer service pushed them easily into 4 star category. Thanks to Omar in housekeeping for going above & beyond the cull of duty: He Fed-Ex’d me a few items I inadvertantly left in my room after one quick phone call. Plus he sent it free of charge! Thanks Omar & Hilton!

Solid hotel, connected to the BOS terminal but if you are like me, don’t want to walk, free shuttle bus is also available every 15 mins ²⁴⁄₇.
After spending a full day at downtown Boston, I was tired and ready for rest as I had very early flight the following day (3am wake up). I checked in on my app the night before and my check in was smooth. They haven’t implemented digital key yet (as of 9÷7÷15) but they said very shortly.
The friendly front desk staff explained to me about the Executive Lounge, and although I was tired but I wanted to check it out. Once up there, I enjoyed nice view of the airport terminal. They have this automatic wine dispense machine where you swipe your room key to get a wine you want. They didn’t have wine I liked but I tried the machine anyway.
Room was standard size but made well. Surprised how quite it was considering how close we were to the airport.
This hotel is perfect for those with late night arrival or early morning flight. I would definitely use this hotel again if opportunity arise.

Nice place suitable to be called a Hilton.
The issue for me is the $ 44.00 a night to park your car is objectionable when you pay $ 400.00 a night to stay there.
I complained to the manager upon check out and she said she had no control over parking and wouldn’t even offer a Hilton compensation. No points, no water. Just an attitude. Never again you short-​sided manager.

Great Location — directly connected w the airport, so I pushed my baggage cart all the way from the airport baggage claim area to the front desk. (Once I was checked in I had someone bring my luggage up to my room).
OK room — pretty spacious, nice comfy bed. Got no view, but you’re not really signing up for a view at an airport hotel anyway. The bathroom in the room was a big below par — cold, old tiled floors & no tub in my room. They did have Shampoo & Conditioner in the room — bonus points for the conditioner (a lot of hotels now adays only offer shampoos). However, was surprised there was no mini fridge. It did have a coffee machine (only compatible with a certain type of coffee pod) which was good.
OK staff — the front desk staff who checked me was very kurt, but it was around 9PM so I assume he was tired. Still, would’ve been nice to be greeted with a smile. Other staff (like the ones who help you w luggage & getting a cab) who helped me out later during my stay were a bit more helpful.
Pool area is tiny, but has a hot tub you can relax in after a long day of flights. However, the showers in the changing room/​shower area were slow to produce warm/​hot water, so I ended up going back up to my room and showering there.
Restaurant is open till late, which is great for a traveler flying in late. Will post review separately in more detail.
Overall, would definitely return for the convenience of location.

Held a group meeting here with a colleague for 13 people which included rooms, conference room and food.
We were both promised, as Diamond members, that we would receive all Hhonors points for the rooms. After spending over $ 10,000 we received a grand total of 7,766 each points for the entire group.
We both felt that the explanation provided by Erin Sabater and the event staff after the fact was unsatisfactory and clearly not what was implied prior to signing the agreement.
Additonally, there was no effort made what so ever to remedy the situation or to even answer questions clearly that we comminucated via email.
For what is considered one of the premier properties of the Hilton chain in the Boston area this expereince reflects very poorly on the entire staff.
I highly recommend not booking an event with this team and instead handling the reservations on your own as there is no benefit to utlizing them, particularly considering the poor service.

I am very disappointed in the hotel and how they treat their loyal guests that leave something behind. I am a Hilton Diamond Member which means I spend over 60 nights a year in a hotel room. I chose Embassy Suites for that reason when there were many other options. I left my phone charger in my room. I realized it by the time I got to my next Hilton hotel in NY. I was told that I had to pay for all costs to return it. And they did not make it easy either. I had to print out a fed-​ex label and mail it to them to return it to me. That would take over a week.
The next time I am in the Boston area, I will choose a hotel that treats their loyalty guests much better!

Seemed nice enough… didn’t stay here… just ate in the restaurant in the lobby. Food was decent, server was terrible. If you are needing to stay near the airport, it is nice enough.
I was literally there for 15 minutes, though, and valet made me pay the hour rate. He could have just left the car right where it was… they don’t let you park in their spaces unless you are a guest or valet, which is crazy… but charge 20 for an hour when there for just 15 minutes. They were totally slow and empty too, so he wasn’t doing anything.

This place is soo ‘hit or miss’ — I’ve had wonderful stays here — and I’ve had miserable stays here. It really depends on the staff. Tonight, they had no valet parking due to the recent Noreaster. So no parking. Forcing me back in 3 degrees telling me that you can park in the airport and take the sky bridge to the hotel. Like I said — staff can either make it or break it, and that guy has been giving out that info all night.
Time to check in? Well, after the endless circling looking for a space far away from the Asgard Sky Bridge, trooping through the inclement weather (the guy lied about the Sky Bridge — if you can park next to it — awesome — but you WILL suffer if it’s cold) — it has taken me almost TWO HOURS to check in. Mainly due to poor valet information.
And then the guy behind the desk is trying to explain shiz to me — and I just wanted to throttle him for not handing over the keys after the experience. I told him how long it took to get a parking spot and just get me to my room —- before he started his spiel. Seriously, they aren’t good at reading people — he just kept going on and on. So this stay 1 star, last stay was 4 — I’ll give them a 3. Actually wish they had valet when it’s this cold — but I guess everyone else had the same idea… but let one of the employees do a periodic check on the parking spots or at least talk to someone running the garage so they can remain informed of the situation.

It’s a big Hilton literally attached to the airport! Which is awesome in the winter.
Rooms are above average from the «standard» Hilton. The obviously have recently been updated.
Dig a star on price! But then again you pay to stay this close! 5 – 10 min inside walk to security!