Homesite Group

Shop elsewhere.
I have Geico for auto insurance so I bundled for home insurance with Homesite. Our shower had a small leak which did some minor damage to baseboards, door frame bottom, and cabinet near the shower. We first noticed discolor to the wood so we had a contractor come out to verify water presence, he confirmed and gave a quote. Filed a claim thru Homesite and they sent their own inspector (Eagle) out that didn’t probe the area to detect water. Told us no water damage and. To just repaint the wood. Called Homesite to tell them the issue and they sent out another company who did verify the presence of water in the wood.
After claim filed, Homesite raised our rate by $ 300/​year.

If your looking for insurance for your home do not choose Homesite. They do not cover anything so don’t waste your money. Make sure you read all the fine print.

Geico Progressive 21 Century PUSHING HomeSite A fraud for a home policy. ALWAYS GET THE MAILED DOCUMENTS!!! Do Not Do The Online Policy Documents!!! Nothing but a Virtual Fraud. Geico did a bait and switch to HomeSite whom we have an open investigation for five years. Geico pushing Travelers then after begging for the credit card… Oh it is with HomeSite the rep from Geico states After The fact. HomeSite will Never admit they have a responsibility for covering a claim. We with the state of California are still pending resolution with HomeSite. This company is fraud and the representatives are Cowards at best. The representatives for our previous policy REFUSED TO SEND AN AGENT TO OUR HOME damages caused by a service provider Stating «We will deny the claim anyway’ And ’ That it would cost money to have sent an investigator» So if you enjoy getting F**cked by «Customer Service» HomeSite Is It!!!

I wish I would have read the reviews from other people rather than listening to my parents! They have Nationwide Car Insurance and Homesite for the homeowners as a bundle. So when I needed renters insurance, they demanded I go with a «reputable» company. SO WRONG! My laptop was stolen during a break in. The first rep that handled the claim information said that I would need a police report and a receipt. Luckily, the laptop was less than a year old so I had the invoice where I ordered online. I emailed, and emailed, and called, AND CALLED, with no response. Then I get a letter in the mail saying they are closing the claim for no contact from me! I get the claim reopened and a new adjuster. The new adjuster is condescending and rude. He says the receipt does not show proof of purchase because it doesn’t have my full credit card number on it. What receipt has your 16 digit credit card number on it? It DID have my name, address, email address, phone number and item and amount paid. After arguing that, next he says that he doesn’t think I could afford two Apple computers, even though I had the receipts. So I sent my bank statements showing the purchase made on my debit card. He still then decides that doesn’t show that I owned them and asks if I still had the boxes they came in. I had just moved across the country so of course I didn’t have the boxes. Next he says well if you have pictures of you with the laptop then that can show proof of purchase. Ok so I go through my phone, camera, and my icloud account and find pictures I took of my boyfriend (who is also on the policy) sitting at the computer. I send him 4 pictures of my boyfriend with the computer and a picture of myself with the computer in our apt. He then says «the claim is denied because the pictures were dated before you opened the policy». What insurance policy only covers things bought AFTER the policy?

I almost want to copy and paste some of the other reviews, because so many of them tell the same story: I got a policy through Progressive, who have always been great for car insurance, and then 2 weeks after moving into my new home, Homesite cancelled the policy because the property needed a new roof. Uh, yeah, we knew that… which is why we had the roof replaced before the policy was cancelled. Did Homesite TELL us the policy was cancelled? Well, sort of, as they sent us a letter a week after the fact. We found out because we logged into the account to see that the account status was ‘cancelled’, with zero alerts or information within the account.
The customer service is also one of the most messed up that I’ve ever dealt with. After cancelling our policy because it needed a new roof (even though we had already replaced the roof…), it took a solid week for them to reply to each email, which is pretty ridiculous when you’re racing against time to get the policy reinstated. Why not just call, you say? Well, the customer support team on the phone has no access to the emails that have been sent back and forth. WTF? That’s right, you can call them and/​or email them, but don’t expect any of the prior communication to be documented or accessible in any way to the various reps.
I could go on about various other nonsense, but suffice it to say that these guys are a bunch of clowns who I wouldn’t trust to make me a pizza, let alone handle the financial protection for the biggest purchase most of us will ever make.

My basement flooded I was a little worried but my claims adjuster Miguel was great from the start. I felt I was in good hands. Miguel came out the next day wrote everything up within 1 day. Answered the phone everytime I called very prompt. VERY PROFESSIONAL. I would recommend homesite to anyone. REPAIRS got started within one week House is back to normal in 3 weeks. Thanks Miguel and Progressive Homesite

Be careful of inexpensive rates. We filed a homeowner’s claim because a contractor told us we had a mold issue as a result of a leaking roof. Well, the contractor was not right (second opinion) and we tried to cancel the claim. «Too late,» Homesite claimed, «but your rates won’t necessarily rise.. .» They paid us $ 300 on what cost us $ 2000 to repair. And then our rates went from $ 500 to $ 1500 three months later. This is not a company with whom anyone wants to deal. Or if you do, you just might get what you pay for.. .They screwed us for the next three years, but we still got insurance at half what they tried to charged.

Very SImilar experience to those above.
Policy in effect for 8 days and then cancellation notice due to overhanging tree limbs and «Steps with missing hand rails». no option to fix it, just cancelled.
Calling them, I was told, if you rectify and send pictures we can resubmit through underwriting but theres no guarantee we would submit you another policy and not at the same rate.
Scam! I had changed my auto there too… back to the drawing board…

Horrible, horrible. Oh how I wish I had read the other reviews before I signed up with Progressive Insurance for homeowner’s insurance. I am obviously not the only one to have their policy canceled on the spot — and to make it worse, they immediately de-​activated my online account so I cannot even access my policy documents (though the policy will be active for another month). This after loads of trouble even using their site (they had assigned someone else’s email address to my account).
I had always had great service with Progressive car insurance — I can’t believe that Progressive contracts with Homesite to do home insurance — its really terrible. DO NOT use this company — find another company for your home insurance.

Had a policy with them for 6 days when they called and canceled it, right after I closed on a house. Notified me by letter and said that it was due to a loose gutter and a tree (it was a 9 ft crabapple) touching the side of home. I was already planning on remedying those items once I was moved in, and I could have in a few hours worth of work. But did they care to tell me about any of it? Nope! Terrible service. Called about the policy and was told that there was no choice of dicussing it it was already done and I would need new insurance (which will be so easy now that they labeled my home as ‘uninsurable’). I don’t know how these people stay in business!

Buyer beware!
In June of 2013 I set up my Father with Progressive auto and homeowner’s insurance. He was 88 years old, on a fixed income and this was a better deal. Homesite Indemnity did the underwriting for the policy that is payed up through June 4, 2014. My Father passed away on March 8, 2014. When I realized that his policy was due for renewal in June, I called Progressive to let them know I would like to renew the policy and that I was in the process of filing the death certificate and beneficiary deed (I am the beneficiary) with the Maricopa County Recorder. A couple of weeks later I received a policy cancellation notice («substantial change in risk — home is no longer owner occupied») from Homesite Indemnity with a cancellation date of 5÷19÷2014 (not 6÷4÷2014 when the policy expires). Needless to say, Progressive and Homesite have lost this former future customer forever. I’d like to give both Progressive Insurance and Homesite Indemnity ZERO stars for their classy performance.

Wish I looked them up before I bought their policy. Long story short they are scam artists. I had a fire in my condo due to an explosion that happened in an unit close to mine. They came out assesed damages, told me everything will be taken care of… in two days I get a letter in mail saying my policy is canceled! Hu? Isn’t the point of insuarnce that if something goes wrong they will help you out! They said that because there were physical changes to property (read fire) they can no longer insure me! How does that make sence??? so since the fire damaged my condo, they can not cover me! I’m so angry with them. Not a phone call, nothing just a letter in mail, out of nowhere. Their customer service is beyond horrible, you pretty much have to call them all day, say 5 – 10 times in order to even set up an initial appointment. Spread the word, they are scam artists! Do not give them your money!
They will take your money, give you a policy, but as soon a disaster strikes they will cancel your policy! because aperantly they cannot cover you if your property physical changes due to the same disaster!!!

Difficult to deal with customer service. I used them because my auto policy, through Progressive, has been fantastic. However, after having a package stolen off my front porch and reporting it, they now refuse to schedule any property with me for the next five years. That’s their business model and I can respect that — even though it doesn’t make sense at all (I’m in a different state now!). However, their customer service has been terrible at calling back when they promised they would or answering any basic questions.
I guess I’m lucky I didn’t have a real issue because they would be terrible to deal with. I’d suggest avoiding them.

Over-​inflated sense of worth. We ended up with Homesite (we signed up with 21^st Century), not sure what kind of incestuous relationship is going on between companies and rebranding with various names. A few months ago we received a letter telling us that we had to fill out a detailed questionnaire about our home. This included things like what kinds of interior finishes you have, floor coverings, light fixtures, décor you name it. I ignored the letter since they said nothing about it being mandatory and this is way out of line for an insurance company. They do not need that level of intrusive detail to underwrite an existing policy. They were also handing this over to some 3^rd party company I had never heard of who I was supposed to divulge every detail of the interior and contents of our house to. I wondered if it was a scam. Then this 3^rd party company started calling my cell phone constantly. If I ignored the call they would call right back. They called me multiple times a day. Then our insurance renewed. They jacked our rate, it was already quite high. I went looking for new insurance and found new homeowners coverage for less than HALF the price and they didn’t demand I give every minute detail of my life to some 3^rd party company that could do who knows what with it. There was nothing that would have prevented that 3^rd party from reselling that data to every marketing and data collecting company in the US who would now know the entire contents of my house and even what my light fixtures look like? Just weird.

I thought this was a good insurance company since it is part of Geico and Geico referred them. But I guess not we barely got the insurance an inspector came to the house and then we got this letter stating that they were cancelling our insurance. The only reason they gave was that there were tree limbs touching the roof, the yard is in need of maintenance (note that it is fall and the rain has been happening, and my husband works in the HVAC business and he is very busy at this time of the year), and there is debris in need of removal (same note) They didn’t say we needed to do it by a certain day they just say that the policy is cancelled. Total bull shit. They wouldn’t tell us when the inspector was coming, the inspector just looked at the front yard didn’t look anywhere else. Now we have to go and get another insurance policy if we can be insured.