J.Crew Mens

I am a longtime customer and hold the brand in high esteem but my most recent interactions here in Boston have been nothing short of abysmal. After getting blanked at the Chestnut Hill I made a complaint and was directed towards this location to get my suit altered. I came in and was sort of measured and told to wait a week to get my suit back, which I did. When I came back to the store my suit was noticeably wrinkled — which wasn’t the condition I gave it to them in — and when I pointed this out the sales associate looked at me like I’d overstepped my boundaries. He then told me that the steamer was broken and, my favorite, that all cotton suits wrinkle. That may be the case but a quick look around the store proves that they’re not exactly in the business of selling wrinkled suits. Honestly, I could go on but the lack of basic customer service is astounding. Honestly, I’m disappointed as I have literally spent thousands of dollars at JCrew but I guess in future I’ll just stick to shopping online as the service you get in stores in Boston leaves a lot to be desired.

I know this is a large chain store.
I know my review won’t change them.
Yet, I’m compelled to inform shoppers
About their shocking return policy.
The staff at Copley Place in Back Bay Boston
said they ONLY accept returns with the receipt!
Otherwise, they won’t even give you store credit
for items that are BRAND NEW with THEIR TAGS.
The return policy on their website claims
they will accept returns without receipt,
Even after 60 days, in exchange for store credit.
Still, the staff at my location refused my prompt return.
The Deal: don’t shop for gifts here,
unless you want to be tacky and
give them the receipt with the gift.
Better yet, just don’t shop here at all.

Small store with poor selection. The same goes for the ludlow shop next door.

I agree with most of the reviews here, customer service is really bad! First, it was really difficult to get the associate’s help to get into the fitting room. Then, the cashier let a lady cut a line when she clearly knew I was on the line first. Never coming back to this store! I’d rather shop online then being treated like this again.

They closed the chestnut hill jcrew bridal. Added it to the Copley store. It was a waste of time… Very small dressing area and customer service was not what we expected. We drove 2 hours for our appointment and we had to beg for the sales lady to take a dress off the manequin to try on. Take my advise and just order dresses and try on in your own home. Much more fun!

Big thumbs down on their customer service. The sales people don’t give you the time of day unless you have something in your hand. Then it’s all nice nice.
I once purchased something on sale but was never told it was final sale. They wouldn’t allow me to exchange it even though they were at fault. I will take my business to the Chestnut Hill location where they are always pleasant and nice.

Does it, at all, matter, if I give a bad review to this place?
No. It doesn’t.
But this place sure does stink.
I’ve had to come back a few times due to quality issues on an expensive item that I purchased here last month.
To make a long story short, if only because a bad review of this location won’t affect any person, at any time, in any location, in any way, the people who work here are rude and think they work on a reality show.
Today I had 4 employees go out of their way to ignore me, and I clearly needed help. And though it is close to Christmas, it certainly was not a madhouse or a zoo or anything. It looked like a pretty normal day at 11:45 on a week day.
I made eye contact with 2 employees, clearly needing help to get my item that they had repaired for me (For the 2^nd time in 1 month, because it was poorly constructed), and they were talking to one another about what they did the day before, and what they were going to do after work, and they clearly had no interest in helping me, one of those annoying pesky customers.
So, just go ahead and ignore this review and continue to shop or not shop here as you did prior to reading this review.

This was a nice, fairly neat J. Crew. The staff was friendly and accommodating especially AJ. He was like a one many dynamo. He told me of the special promos and found me a fitting room quickly. A very good shopping experience.

An entire store dedicated to the «Ludlow» suiting line of J Crew.
Vintage. Trendy. Fashionable. American.
There’s no end to the host of words that describe the Ludlow, which not only changed the brand, but men’s wear in general. At around $ 650~, the Ludlow suit is quite possibly the best suit for its price and affordability. In terms of quality, they’ve partnered with European and Japanese mills for their fabric, and their cut is impeccably tailored. Having a relatively small frame, its hard to find a suit that fits my body’s contour. As soon as I put on the Ludlow, I knew I was walking out of the store with it. It is form-​fitting, without being restricting. They carry shirts, ties, shoes, etc. Its the attention to detail that separates J Crew from the rest.
But dont take my word for it, see for yourself. Go in, try on a suit, and be amazed at a fashion marvel. OK enough about the suit, more on the store itself:
The staff are extremely helpful and patient (and not to mention stylish). They know what they’re talking about. I was overwhelmed by the many different fabrics they offer for the suiting, but they were happy to explain the differences. It was an experience in and of itself purchasing the suit. No matter how busy the store got, I always felt attended to, without being pressured.

I recently came to the J. Crew at Copley for wedding dress shopping at their bridal suite. To be honest, I was pretty guarded about the experience because I had heard that J. Crew wedding shops were not full-​service bridal salons. While this is absolutely true, I actually loved my J. Crew bridal experience… and found my dress!
So here are the main things to know if you’re going to dress shop at J. Crew:
1) The bridal suite won’t have every dress available to try on.
2) If you fall in love with a dress online, you should actually purchase it and bring it to the store.
3) You can try on whatever dresses you’ve purchased online, and then RETURN IN STORE whatever you don’t want!!! (It’s actually really easy. You bring the return slip from your mail order and give it to them up front, and they refund to your credit card).
4) The system is a bit of a swap and barter system. Brides have appointments all week, and are bringing in dresses to try on, return, and/​or exchange. So beyond what you bring in, there will be other dresses to try on. But which dresses are available really depends on the week, and the various dresses that have been returned by other brides (for any reason from wrong size to wrong dress).
5) If they don’t happen to have the dress you want or your size, you still end up ordering it from their online catalogue in store, and they ship it to your house.
6) You are responsible for your own cleaning and tailoring.
So to make a long story short: I actually love the J. Crew bridal set-​up. I didn’t realize that brides were purchasing 2 – 3 dresses online and bringing them in. But I, too, had purchased a dress online that I liked, but wasn’t sure that I loved.
They ended up having another 5 dresses available that I wanted to try on, and after trying all of them (including the one I purchased online), I ended up falling in LOVE with one of the gowns that another bride had returned. I thus exchanged the gown I brought for the gown I loved, and ta da! I said yes to the dress!
Ultimately, I think most brides can relate when I say that SO MANY bridal salons I have visited are full of large, gaudy, and overly-​extravagant gowns. Moreover, wedding gowns can get SO pricy so fast these days. (As if any dress that’s worn for ONE DAY could be worth the price of a new car???). J. Crew gowns are gorgeous, simple, elegant, well-​made, and affordable. This system provides a way to try them on, even though the bridal line is still mostly online only. (I even got 30% off my dress because of an online sale).
Sure, it’s not perfect and a *little* extra leg work… but let’s be real. Once you have the dress, we all know the rest is cake.

This is a nice J. Crew. It’s fairly big, carries a nice array of clothes, accessories and shoes and always organized and well-​staffed. The only thing that would make this J. Crew better is more sales!

Pretty standard J. Crew store. The usual lovely colors and fabrics and well-​styled mannequins. Their sales associates were very enthusiastic and checked on me frequently. Sale section was pretty large, but at the time I visited, was mostly of summer items. Things were organized and dressing rooms were clean. I didn’t make any purchases that day.

My husband and I visited the J. Crew Men’s Store in August to purchase the suit he wore at our September wedding (this was before the Ludlow shop had opened). We had a good experience shopping & got great advice from Justin Senni, the manager. The sleeves of the suit jacket needed to be adjusted, so we left it there to be sent to the tailor and the altered jacket arrived at our apartment in NH within a week.
However, as my husband was getting dressed on our wedding day, he found that the security tag on his Ludlow Classic suit pants had not been removed. It had to be wrenched out of the pants by one of his groomsmen, leaving holes on both sides of the lateral seam of the right leg. The week after our wedding, I called Justin to ask whether the pants could be replaced, which he was willing to do. I sent them to the store (at our expense) with our information. Justin called me upon receiving the pants to suggest that the seam be taken in to hide the hole, rather than replacing the pants, which I didn’t agree too. My husband spoke with a different employee later in the day and confirmed his request for the new pair of pants — he did not want a slim fit and liked the leg width as it was when he had purchased the pants. However, a week or so later, he received the original pants with both legs taken in from the knee down, making the formerly well-​fitted pants look oddly tapered. I doubt he will be wearing these pants regularly, as he had hoped to do, meaning his one wearing will have been with visible holes on our big day.
In sum: poor attention to detail, poor customer service.

This has never been my favorite J. Crew. I don’t think service is really great. Nevertheless, I thought the stuff I saw today was so pretty, luxe, and colorful. I will give props to the team that always displays merchandise in the most aesthetically pleasing way.
Also, what are you doing displaying things in the window you don’t sell in the store?

JCrew can always be counted on for high quality staples for your wardrobe from T-​shirts to haberdashery shirts to cute flats and accessories. I agree that JCrew can be quite pricey, but you definitely don’t sacrifice quality here like you would elsewhere. Becky is among the great staff here and everyone is very helpful and accommodating. If you are quick enough you can snag some great sale items here too (without trekking to the Wrentham factory outlet). This location can get a bit crowded on weekends, but it’s roomy enough that you are not on top of other patrons. JCrew Men’s shop is across the way and much smaller, so, sorry guys, this might not be the best place to shop. Online is a better bet!

I’ve always been intimidated by pricing at J. Crew. Lately, I’ve started shopping at there because I really need to update my wardrobe.
While sometimes it can get annoying to be approached every two minutes by three different sales associates asking if you need a fitting room started, they are quite helpful. I found a nice cardigan, and one of the associates (forgot his name) helped me pick some shirt options to layer it with.

As much as I love J Crew I have always been turned off by their location in the Copley mall.
Today’s experience heightened my dislike for this location.
I typically make a beeline to the reasonably priced sale rack. Today was no exception. I found a sweater I’d been eying and decided I should try it on. I went to the dressing room and found one was empty. So I started to go in (while looking around for one of the sales associates to confirm it was open).
Finally an associate appeared and told me that someone else was ahead of me. I apologized. No big deal.
What irritated me and caused me to leave the store without making a purchase, was that the associate then proceeded to tell me another person was ahead of me. Seriously?! There was no line. I have no idea what kind of queue she was keeping, but as a supposed ‘valued card holder’ I think I deserved a little better respect/​treatment.
At that point I decided to forget the whole thing. It’s easier for me to shop online and not deal with the miserable associates in Copley.

Confession: I troll J. Crew for sales.
The quality of the sales at this J. Crew location varies wildly. I’ve gone in and scored deep discounts with three walls’ worth of merchandise to choose from, and I’ve stopped in to find exactly zero sale items. In some ways, the variability makes the hunt more fun.
I dislike the men’s side of this J. Crew, since it is incredibly small. I always feel like I’m in someone’s way. I also feel awkward browsing, since the tight quarters mean the salespeople are basically assisting me whether I want them to or not.
I’ve found the sales staff generally helpful. They are less overbearing here than at other J. Crew locations, which I prefer, but usually easy to find when I do need something.

J Crew, your Men store makes me turn from slight indifference to love for J Crew clothing. Yes, this store is special, no it is not a regular J Crew store, You have to find it (it is in Copley Place, actually both stores are) but this store is specifically for men. They only sell Men’s clothing so ladies … sorry!
The atmosphere of the store is very unique, antique but at the same time this refreshed modernism on a taste of the old. The staff is very friendly and extremely helpful. It’s nice that they own the clothes so sometimes they can tell you how the fit, wear and wash will be like. They are pretty knowledgeable on the line and can tell you about unique designs or styles coming out as well.
I love that they collaborate with many others manufacturers to come out with exclusive designs. I like this store quite a bit and recommend a visit.

I’m really loving the look of J Crew’s clothing recently, and thanks to Molly F and Becky (amazing saleswoman), I just interest in a gorgeous business suit from here!
Suits are… boring, but Becky helped me choose one with the exact look to fit my body, as well as some funky and frilly shirts to layer to make the black corporate look a lot more fun. Additionally, suits are not cheap, so it’s important that you’re helped by someone who knows what they’re talking about and helps you select the perfect «investment».
Other than their suiting, J Crew has lots of fun transitional items for any occasion or time of year, which seem to air on the «preppy» side of the style spectrum. Definitely go for their bathing suits, shorts, and jewelry!
If you’re a student, use your student ID for 15% off!