Jack Welch Plumbing & Heating

My wife and I live in Boston and were dealing with a rodent issue — specifically, we narrowed down point of access to a spot under our dishwasher. Jack sent a plumber to our home within two hours of our call to remove the dishwasher, and sent another plumber back later in the afternoon to reinstall the dishwasher after we had an opportunity to address the problem. Both plumbers were on time, professional, polite and courteous. While our issue wasn’t a enormous plumbing problem, Jack empathized with our situation and we appreciated his willingness to help us so quickly. We were pleased with the overall level of service and will call Jack back in the future.

Called JW plumbing to have a gas stove connected. My fiancé had to take a half day out of work because the kid showed up 1.5 hours late. A few days later we started to smell gas. National grid came out and said the stove wasn’t connected properly causing it to leak gas. It took about 6 months but jack finally refunded the cost. I would not use this company again.

Called this company when I had no heat/​hot water because they were local. They were responsive and came by that day. BUT he charged me $ 500 for a new thermostat that took 5 minutes to install and didn’t fix the problem. I still had no heat or hot water. When I called them back he said he would come by again. But he didn’t show and never called. No way to run a business.

Zero stars if I could. Set appointment for 10 AM received a call that he was running behind and would meet me between 11 and noon. never showed up called and didn’t return my call. It’s a wonder he has any business at all. Thanks for wasting my time

I own a condo in Boston but live in Connecticut. I have had Jack Welch out twice for issues regarding the toilet while a tenant was living there. Both times they’ve been quick and professional — usually available to be at the condo within an hour. Very convenient because he was able to mail the bill to my CT home for me to pay. Would recommend them.

I called this company just over 5 weeks ago because we had no heat. Jack came out the next day, very nice guy. He barely looked and said it was a certain part. Said he could bring it tomorrow. Shows up the next eve, part isn’t right. Comes back a few days later with another part. Still not right part. He said the company was out of business and this part was very hard to find. I went to ebay and bought the part and had it sent over night. We get it in and he installs it. We are at over 15 days at this point. Turns out it wasn’t that part! He says it must be this other part. He calls around to see if anyone has it and says it’s pretty easy to find. Comes a day or two later… installs it. Guess what? It wasn’t that part either! By this point its below 30 degree’s outside, wife is pregnant and we have a young child in the house. He calls in a completely different company. They can’t fix it either. We aren’t told anything, no return calls… nothing. Finally we called National Grid — they are clueless! Last night, 10pm, I google another company and they were out today at 2 pm — I had heat at 4pm! I am thrilled now.
I would like to give this company a good review, honestly… but the lack of communication and no return calls… and lack of ability — sorry Jack.

Just had a bunch of work done. Absolute professionals, very reasonably priced, and the quality of work is of the highest standard. Brian came in, ran gas lines, fixed our waste pipe, and replaced a fitting on our water heater. GREAT JOB!!! CALL THESE GUYS!

I called Jack Welch for help with toilet issues — one was leaking water and one was not flushing properly. His guys came over the next day and fixed both problems in just over a hour. The guys explained the problem and what they were doing to fix it as they worked, which was helpful. Price was reasonable. Jack Welck was recommended to me by a friend and I would recommend his company as well.

I’ve hired Jack Welch Plumbing & Heating twice. Once, to hook up a gas line for a gas dryer. Brian Welch showed up on time, and was finished with the project in an hour. He cleaned up after himself before he left and was very friendly. It cost less than I expected and he did a flawless job. I also hired them to install a new faucet for my bathroom. Same results — I’ll only call Jack Welch for plumbing & heating needs. Thanks guys!

Called Jack to come look at my water heater. He made an appointment with me the following day at 3pm. The next day I took the afternoon off from work for him to come over. Our scheduled appointment time pasted so I gave him a call at 3:30 asking if he was on his way over. He said he was busy and would call me back in 10 minutes. Surprise, surprise… I never heard back from him again.
I can understand if someone is held up at another job however its not very professional to make a client wait around and never show up without informing them of his change in plans.

Called Jack for a small bathroom issue on Saturday morning and was here within an hour.
He fixed the problem in no time, fixed another small issue which I though could have been bigger and also suggested a low cost fix to a clogged drain vs using something else!
Gave me a discount for being an easy fix.
Fair and honest.
I will call Jack again!