lululemon athletica

This is what customer service and going above and beyond is all about! I’ve always been a big fan of lululemon, but my recent experience has made me a forever customer. I came in and chatted with one of the ladies and happened to have told her a story about a beautiful and my all time favorite pull over that got ruined at the laundry mat. She offered that I bring in the pull over so they can try so do something about it. The following day I came in and the whole lululemon team was so helpful, awesome, and overall extremely understanding. They called into a different store and helped replace my jacket!
I have to say that I am SO GRATEFUL to the whole team! I have never encountered such wonderful consumer service. And not only that, they just seemed like really happy people that loved working there! So refreshing and amazing! Will be going back not only to lululemon, but to that particular store! Thanks again!
Ps: A big thanks to Amelie and Tori!

Great selection and really friendly, helpful employees.

My first trip to a Lululemon store (yes, ever) was the other day, to this location on Newbury St. I have to say, the entire experience was a positive one! The sales associates were all lovely, helping me when I needed it but letting me browse as well. They offered great opinions and tips on the clothing as I tried items on. Amelie was especially wonderful. As far as stock, I don’t have any comparison, but they seemed to have a good variety of both styles and sizes. I left a very happy customer and have a feeling I will be returning more times than I would like to admit!

I came into the store today having just been through a breakup and wanting something new and fun. I approached the sales person, whose name is Amelie, and told her the situation. She empathized with me, told me some of her own stories, and ran all over the store with me finding things for me to try on and feel great in. A 100% wonderful experience during an otherwise terrible week.

One of the best Lulu stores I’ve been to. The associates are nice and actually helpful. I’ve been to enough Lululemon stores where the girls spend all of their time chatting with one another and completely ignoring the customers but that is not the case here. The store isn’t too big but has a pretty good inventory and a great sale rack. I picked up a few pieces and couldn’t be happier.

I really hate to generate bad karma, but my latest visit to this store today wasn’t good. All of the associates were really wonderful except for one male associate, who repeatedly harped on the fact that a sale item I received for my birthday (and wanted to exchange) was in fact, on SALE, and initially refused to process my exchange until I told him a friendlier male associate had advised me that an exchange was ok. He even went so far as to point out the sticky part of the price tag where the sales sticker was, told me that someone had taken it off, and when he agreed to the exchange he pointed out AGAIN that the price on the tag was NOT the actual value of the shirt. I was upset, and he knew I was upset, and he started to HUM while processing the exchange. I was upset enough to discuss with the store manager who was receptive, but the resolution she offered wasn’t quite what I had hoped for, which would be 1. she’d share feedback with him to let him know that maybe customers with returns shouldn’t be viewed so suspiciously? Or something, I don’t know. and 2. associates should be aware of the return policies and be on the same page about the rules so as not to confuse customers.
I feel really uncomfortable about returning to this location so luckily I can go to the Prudential Center, or even Derby Street location.

I came in here a while ago and just now am writing my review. While I knew EXACTLY what I wanted and it was my first pair of Lulus the CS was awesome! They let me do my own thing and let me know they were there for me. They weren’t naggy or rude at all! I live in California so the next time I’m in Boston I’ll definitely be back :)

I love Lululemon, but the peeps here are very friendly and polite! Andrea is the sweetest girl! :)

Overall Lululemon is amazing. I feel magical when I’m wearing anything Lulu. Pants that hug my legs without limiting my range of motion even just a little bit? Fantastic. Jackets and hoodies that wrap up my torso promising to never leave me uncomfortable for even just a second? Love.
This is my favorite Massachusetts Lulu location. The selection (both regular-​priced and clearance) is much better than that at the Pru, just a few minutes walk away. And the staff! They are lovely, wonderful people. They are always willing to help whether it’s by suggesting a product or helping you find another size while you are between yoga pants in the fitting room. And actually, the other night I was browsing and one of the associates came up to me to let me know that they closed at 8 pm. I checked my watch and it was 8:07; I apologized profusely and said that I would just wrap up and head to the cash register. At this point, the store associate said not to worry and to try on anything else I wanted. Customer service ftw! (:

Staff is fantastic and very helpful

For those of you who know me — you know that this is my all time biggest addiction. I literally have to control myself from shopping here every day… and with a location as good as this it’s that much harder.
This location, by far, has the friendliest staff of all the Lululemons I have visited. No egos here, no attitude and no snotty sales staff who act like they are doing you a favor by talking to you like they are at most stores. Normally I put up with this behavior because their products are so good — but here you get the best of both worlds. It’s like Nordstrom customer service combined with Lulus products — love it.
It’s a little smaller than some, but they have most of what I need, plenty of fitting rooms and a great location.
Only downside is that their sale pieces are mixed in with everything else instead of all being on one rack so it makes identifying them a bit harder. Other than that though — not one complaint!
best part — if you are a fitness instructor (Pilates, Yoga, Spinning etc.) show them a form of proof, like your business card, your name on a schedule etc. and you will receive 15% off everything in the store that you buy for yourself. Pretty darn awesome (or dangerous as the husband would say).

This is my new favorite Lululemon based on two reasons: the service is top-​notch and the selection is far better than the nearby Prudential location and the Natick location currently in renovation.
I stopped in one Saturday night around 7:30 because I bought a pair of shorts online that weren’t really my style (we’ve all done it before … we order something online and receive quite a shock once the package arrives) and I wanted a second opinion on a jacket I purchased as well. Unbeknownst to me, this particular location closed at 8:00 instead of 9:00. Despite having said that, the staff went out of their way to help me find a new pair of shorts, try on a pair of pants, and a jacket.
Anna, one of the Lululemon staff, went so far above and beyond helping me pick out new clothes and I appreciate her help immensely. I am now a customer of the Newbury location because the staff was superb — I never felt rushed out of the store, all my questions were answered, and they kept encouraging me to try new stuff. The selection of products is larger than the Prudential location and I am glad I stopped in!

Great quality clothing (as we all know!) but the best part of the Newbury St. store is the fantastic staff! Seriously. The girls working in there were so friendly and helpful.

For me, one of the biggest draws about Lululemon was the friendliness, helpfulness & attitude of the people at the store.
At this new branch on Newbury, that was a complete FAIL. I will go back to the Prudential store even though this one is a little more convenient location-​wise.
HATED my experience there.

So good. I almost didn’t believe there was a Lululemon on Newbury Street since there’s one hidden inside the Copley mall a whopping five minutes and one street away.
But, I always have better luck parking on Newbury vs Boylston, and don’t fully understand how to navigate the Mandarin Oriental to get inside the other location. (and I found that staff annoying)
Maybe just because I went to this location on a mission to get my yoga shop on in a serious way (and do R&D on their tanks, since each cut fits me differently and I like to know my size in case an adorable pattern comes along), I found the three employees who chatted me up and helped me find colors and sizes (and complimented my GGO pants and asked where I practice yoga) charming and extremely helpful.
I walked into their (enormous, maybe kill bill-​inspired) fitting room with 8 items and left with three.
I’d just peeped the Lulu website today, and the store seemed to have different and new stock.
Sometimes, I just can’t help it.

From out of town and this staff is fantastic. Full of compliments and extremely helpful and friendly.

Love Lululemon — did you know that they will tailor the hem of most pants for free! I JUST learned this… how did I miss this. I found out when purchasing a pair of clearance pants and mentioned that they were a bit long. The salesperson responded with ‘but we do free hemming’. LOVE IT! I have lots of work out clothes from all over — ranging from cheapie to expensive, and all of my lululemon pants/​skirts/​shorts are wonderful. They make you look great, they fit really well, most of their running pants have zipper pockets (you’d think this is normal, this isn’t!!!), and they wash/​wear really well even if you stick them in the dryer (like I do).
So, love these stores and this spot is really cute!

This was probably the coldest Lululemon I’ve been to. The associate by the cashier greeted me, and the other people did not say hi or look happy to be there. Sale items are scattered about, and I found the store to be on the cramped side.

I’ve been a lululemon customer since 2004, and I was excited to see a new store come into town recently. The staff was friendly, although not quite as knowledgeable about the products as I would hope (then again, I own a lot and know a lot about their products and materials through other websites and clothing research). The design of the store is pretty freaking cool, and I loved the giant sliding-​door dressing room I was assigned to. Not that the Pru is out of the way by any means, but it’s nice having this within the 2 blocks that I frequently go to for shopping for clothes and groceries.

A few months ago, a friend walked into a Lululemon to get me something for my birthday. She asked the sales girl to show her whatever they got in within the last 2 days… because if they had it in the store more than that… I probably already have it.
Very true.
Anyone who knows me knows that unless in the shower, I need at least 2 – 3 articles of Lulu on me at all times. Really, I should do a Lulu Unilocal review on my closet, as it’s about the same as a store.
Point being… I know my Lulu. I am very excited there is a new Lulu in the back bay, so now I can walk back and fourth between Newbury and the Pru stores. This one has a much bigger selection of men’s clothing than I’ve seen in others. Because it’s brand new, they have all the current colors in every size, which is great, because I at times leave sad seeing every damn size except 4 when I find the perfect capris that I can’t live without.
All the staff here are very friendly, and there are lots of dressing rooms… just don’t use the last one on the left… if you are a peeping tom with high power binoculars you will see down into it.