Massport

It took 30 min to get from Oak Grove last stop on Orange Line to Airport station. It then took 30 min to get to Term C on Massport Shuttle bus #6009 because the driver decided to have a ten min discussion with one of his bus colleagues at car rental station. Then when they ran out of stuff to chat about, he tried taking bus out of park & it stalled, & it kept stalling, & then the colleague tried starting it, & it kept stalling, then after another ten min of this foolishness, a passenger yelled to let him off, we all got off & got on next bus (at that point there were 4 buses queued behind ours). I barely made my flight.

Came back to Logan Airport after a trip to find that my car was dead and I needed to have it jumped. After talking to AAA, they told me that Massport offers this as a complimentary service.
I called and the woman informed me they were sending someone right away. 40 minutes later, nobody showed up. I called back and the responder was very apologetic and told me that someone would be there within minutes. 10 minutes later, no such luck. I called one final time and the man who picked up was also apologetic and frustrated that I had been waiting so long. He stayed with me on the phone until someone actually arrived. So in terms of responders — I would give them 5 stars.
The mechanic himself is why I am giving a 2-​star review. He had zero knowledge of the Central Parking lot, and apparently had driven by multiple times and did not see me (hence why it took an hour total for him to find me). Even when I was on the phone with the responder, I heard him giving the mechanic my location and I had to flag him down because he was driving in the complete wrong direction. Granted, I TOTALLY get it considering I was the ONLY one standing outside of their car in the lot. He was not apologetic at all. Terrible, terrible experience.

I left for a weeklong trip. The economy lot was full so they gave us directions to an overflow lot. They said when we came back to go to a certain Bus # which will drive to the overflow lot. So I did and the bus driver said they don’t go there or anywhere else off route! He checked with another bus driver and he said the same thing!
The nice bus driver took me to the lot he thought he may be. It was dark, the booth that they sold me the ticket was gone and I said I wasn’t even sure if this was the right place (hard to tell in the dark). My wife at the terminal tried to speak to someone who was not only rude, clueless as well. Well it turns out the bus drivers aren’t allowed to go to the overflow lots. Fortunately the nice bus driver drove me around and he finally figured out that the overflow lot wasn’t being used, any longer but my car was there.
He told me Massport pulls this stuff all the time and doesn’t care about people.
All an all, it took me 2 hours to find my car. As for Massport improving? I don’t see it.

Boston Logan Airport is too crowded and unsafe.
Boston communities health is severely affected by this airport. Massport Central Taxiway Health Study proves particulate matter and acrolein emitted in the environment from this airport and airplanes here are 100s of times above standards. Dozens of other pollutants are emitted. If you care about people’s health here, you will avoid this airport which has continued to expand and pollute surrounding communities. Better yet, try to avoid travelling by plane as much as possible. A standard large plane burns 1 gallon of fuel PER SECOND.

I cannot say enough about how easy Massport & Boston transit to and from the airport was to use. Amazing service friendly operators — much better than I was expecting based on reviews. The Massport operators ensured we grabbed a transit map as we got off the bus and were very helpful and knowledgeable about the Boston transit system!!! AWESOME

You spend my money like drunken sailors. Just keep the planes in the air and keep me safe. Why does everyone that works there let everyone go by that looks like the people that don’t like us go by and picks out the Irish Nun’s, little kids, and old women in diapers get the big once over, come on!

I’m pretty sure if you paid me $ 50,000 and gave me complete hiring/​firing authority… I could actually turn this thing around.
It will never happen though, because I’d fire 95% of the staff and save this state millions. Who would want such a thing? Not Massport! Definately not the taxpayers either.

Hacks!
All of em!
One Star.

The reputation of the Massachusetts Port Authority (Massport) certainly has improved since the embarassments of the Blute and Buckingham eras, but it still lags behind in some areas. The commercial fishing facility it operates off Northern Ave (at 1 Fish Pier Rd, the address above) manages to protect one of the last viable places for the fishing industry in Boston. Its Logan Airport is nearing the end of a successful decade-​long modernization, and ongoing work on Massport’s Tobin Bridge has made a difference without costing the taxpayers $ 15 billion like some other agencies. Still, it has all but let the region’s container shipping die, with only the small Conley Terminal left, and without on-​dock rail one wonders how long the Massport Mystic River Auto Terminal can survive.
It’s a shame everyone feels the need to limit their reviews to just the Logan part of Massport — it has so many other wonders under its purview to enjoy. Let it out, proclaim your love for the Black Falcon Terminal, or Hanscom Field, or the East Boston Shipyard! Don’t be afraid!

Its good to see Jeff D, write a long review why Logan is much better, i am sure it is…
but flat out massport are a bunch of morons… i have never felt so confused, frustrated, angry and wanting to punch someone in the face when I park at Logan.
Take the last time when I flew out to Michigan, I had to park out by the mail center because of the continued construction. They claim they are adding 2000 more spots, but i will believe it when I see it. All you do is get an headache from parking at Logan…
Massport official are never helpful and usually rude or never to be found…

Kevin you must be stupid or something.
Logan Airport has a lot better service in the last few years than a few years back. They have really improved access to the airport and the wait isn’t as long as it has been in the past. Yes it is a major airport so you should be ready and prepared and not bring too much luggage and not show up 5 minutes before your flight leaves. If you stick to the rules and arrive on time you will find that logan is a lot more accomodating than it has been in the past. Logan is now WI-​Fi capable and has many lounges and bars throughout the terminals. There are many variety shops where you can pick up anything from snacks to newspapers, to a good book for the flight. There are a number of good eateries in all the terminals and there is even a Cheers Bar in Terminal B near USAIR. There is a large food court with a great pizza place that sells huge slices relatively cheap, and Legal Seafoods! A wide variety of airlines serve logan both domestically and internationally, many of them non-​stop.
Transit to and from Logan is easier than ever before. the best way to go is to take the Logan Express bus from Braintree, Woburn, Peabody and Framingham and leave your car at home. You can also access the Airport from commuter rail by connecting to the Subway and taking the Blue line outbound to AIRPORT station. At the airport you get a FREE Shuttle bus to the terminal (a 10 minute ride). TAKE the #22 shuttle bus to Terminal A (DELTA) and B, and Bus #33 to terminals C, D, and E. Numerous hotel shuttles abound, livery islands, and bus islands for Concord Trailways, Plymouth and Brockton, Vermont Transit and other bus lines. Taxi cabs are expensive but readily available. There is even a free shuttle bus to the Water Shuttle for a unique method of transit to and from the airport. Parking can be a bit hectic so I would suggest parking as a last resort.