Metro Boston Driving School

I took a few lessons I had two instructors who were very nice and informative & one instructor who was a challenge. He was rude and he did shout at me a few times. Although I was very unhappy about that he made me focus more and I passed my road test today.

I am writing this to warn the other guys. The other bad reviews are true. The guy shouted on me and push me to go in the intersection and shouted go go go. I said we should not block intersection in accordance with handbook from Massachusetts and he said you are right. Although he does not know the rule how you expect that he shows the right traffic rule.

I am writing this review to give everyone out there a warning about this company. Do not waste your time and money. I am sorry I did not listen to the other bad reviews — they were right all along! I approached Boston Driver’s Ed on my husband’s behalf because they offered weekend road tests and had a date that suited us.
1) In mid July — I made a booking for my husband with Lisa — the secretary/​PA of the driving school. Trust me, this wasn’t easy. She was meant to call me back but «lost the number under all of her papers».I gave her the benefit of the doubt and proceeded to provide my patronage. This is the first sign of unreliability for ANY place — a lesson I have learnt.
The test was scheduled for the 8/​5, and I paid for a 3 hr driving package.
2) A week before the test — I sent Lisa a copy of my husband’s permit. Luckily I got in touch — because she found it convenient to let me know that the test had been cancelled and that they would reschedule. I was annoyed by this but AGAIN I remained patient and gave her the benefit of the doubt.
3) I called Lisa to reschedule my husband’s driving lessons. She could not even remember or find the details. After much shuffling and admin assistance from my end — she was able to identify the details of us — the client. At every opportunity, Lisa would complain about how hectic her job is… Yes. I’m sure being a secretary at a driving school is absolutely daunting! I was glad to be of help to Lisa.
4) The road test was then rescheduled for 8/15.I had emailed Lisa to reschedule my husband’s initial driving lessons closer to the day of the test. Ofcourse — she did not respond. When we called to double check on the 4^th of August — she insisted that if we did not stick to the plan, we would lose our money and time booked with the instructor. My husband cleared his work schedule and decided to go anyway — since it was only meant to be ONE HOUR. Again — Boston Driver’s Ed proved to be extremely unprofessional — with no or little regard for their client’s schedule. My husband landed up driving another client of theres from Longwood to Lexington, and THEN to Waltham at the convenience of the driving instructor, Lester — who was rude and derogatory towards my husband from the moment they met. There was absolutely NO instruction on what is required in the test. If we wanted to drive around aimlessly — there would be no need to pay someone else to do so. My husband then took an UBER from Waltham back to work in Longwood — whilst putting his work in jeopardy. He wasted three hours because of this. They do NOT specify that this is how they operate — so unless you have a lot of time, do not go for driving lessons with these people.
5) AGAIN, Lisa said that the test was cancelled. Yes, AGAIN. She said that she could try for two weeks after that, but it may be a Friday or Saturday — no guarantees. WHY would you advertise to your clients that there is weekend availability, and not hold up your end of the bargain after being paid? At this stage we were getting desperate. I suppose this is my own stupidity for not seeing all the signs and ending our interaction with this school. We agreed to a Two hour driving lesson on Saturday 8^th of August from 3pm-​5pm. We cleared our schedules and waited for over an hour for someone to arrive. There was absolutely NO communication from Boston Driver’s Ed to say that the instructor won’t be coming. I am STILL waiting for an apology from the owner — John, who does not think that it is necessary to apologise to clients for wasting their time and money.
6) On the ⁸⁄₉ I sent John and Lisa a polite email explaining all the above, and asking for a solution. They both ignored my email. On 8/​12, I phoned them. Lisa pretended that she did not receive the email — REALLY? John, of course, did not feel it was necessary to respond to a client — I mean, why would he — he made his money without providing a service. I find this to be absolutely unethical. Lisa complained about her job ONCE again — at this stage, I could not bother to feel sorry for her. I asked Lisa to read my email and call me back. Ofcourse she did not call back. «She couldn’t find my number».This level of incompetence isn’t even expected from a two year old. Lisa offered NO solution. Eventually I came to my senses and decided that it was time to give up. I requested a refund.
7) Over a week later I saw some money refunded to my account. It was too good to be true that John would admit the mistakes. I have been robbed of $ 100 for bad service. Ordinarily, I would accept forfeiting a deposit if it was my fault. They screwed us over and made a profit. Any business owner with MORALS would’ve acted differently. I called John this morning to try to talk it out. He said that if I wanted an apology, I should say thank you for the refund. Basically — this school is a reflection of poor work ethic, incompetence and distrust. I sympathise with everyone else who has been duped by this lot.

Please ignore the front desk girl, her attitude was always like that. Driving teachers are always good. Keep being patient with your learning. Don’t anxious about touching the steering wheel. More talking about the driving and details of road test first. If you are skillful enough, 1 – 2 lessons are enough. If not, you can practice more with the cars out of school. The school will schedule your road test well. Also be patient with your road test. Everyone will be nervous during the test. Me too. However, I passed at first time with helping from this driving school.

The instructor– Dan is good. I had lessons with him. I passed the road test and got my driver license.

Never choose to go with this school if you want to take the road test! Because it would cost you over 200 mins for waiting on line!

I had driver’s license in China but I never really drove a car on a regular basis. I chose the three class plus road test service which is $ 28*3+$ 55=$ 139. Every class is 45min. Since I know the basic rule of driving, the coach just let me drove on the road and pointed out my mistakes etc. My last two classes were taught by Roger Weng, who is fantastic. He told me all the tricks and tips about watertown road test. I passed the road test and got my driver’s license.

I’ve tried out 3 of the school’s 4 instructors. (Not all 4 because of scheduling issues.) I found that the instructors’ teaching styles and advice to be all complementary. They really helped me a lot in teaching me the basics in driving and the advanced skills needed to parallel park and back up really well. One of their instructors really drill into you well the basic tendencies you should have as a driver. For that, I’m grateful, because not everybody will drill you that way. Another instructor is really good at giving explanations and the last one is good at helping you get started and answering your questions. Thanks to the school’s help, I managed to schedule a road test at Watertown, which is next to impossible since it’s so popular. Although the lessons came at a price, and it was a low price altogether, I’m really glad about how good a driver I became because of the school. So, I’m giving it 5 stars.
Plus, this school really knows the road test and test sites really well so they really know what they’re doing and saying when they give you advice. This kind of advice is pretty invaluable if you really want to get your license quickly.

After observing the driving school car park in a handicap spot and dropping off a student, I proceeded to wait for the spot. The instructor left the car there. I asked him do you know this is a handicap spot? He said he was handicapped and walked away. He seemed fine to me. Car had no handicap plates what so ever. How do you teach students to drive and not observe local laws and signs?