Neena’s Lighting

Terrible experience at this place. The fixtures in the store are very nice indeed, and if it were not for my experience there I would have given the floor model lamps more attention.
I ordered some recessed lighting housing fixtures from these people, as well as some light dimmers. Knowing that the housings they just sold me were not rated to take a 1000W light bulb, they sold me a 1000W dimmer for each recessed light (@ $ 100 each). How could they do this with a straight face?
My electrician saw through this and asked me to return these offending dimmers. The return process took about a month, and whenever I gave these people a call to ask about the status, they gave me all sorts of attitude ranging from ‘these dimmers were bought ages ago’ to ‘are you sure these are the same dimmers we sold to you?’ to ‘we are just getting to this before you called.’ Rude and pretentious (quote from another reviewer) does come to mind, but also ‘incompetent customer service’.
Insult to injury was when I finally returned these fixtures, they took off a 25% restocking fee, which for these dimmers were about $ 250. My electrician bought a complete set of the correct dimmers for me for $ 200. In summary, going to Neena’s was a costly mistake that I will never repeat.

The customer service is fantastic. The prices are a little higher than what you might find in the box stores but overall very worth it.
I was being helped by someone I assumed was the manager because she seemed to really care. I found a floor lamp that I just fell in love with, except it was over my allotted budget. I explained this to the woman who was helping me and she offered me a discount if I purchased it right then! Done and done. I am typing while looking at this light and I am soooooo happy that I purchased it.

purchased two expensive sconces online from Neena’s. problem with pricing on web site, when payment (amex) was made and processed. price error was significantly in my favor and Neena’s kept their «word» on the price.
delivery time was respectable (domestic origin; ups) and items came very well packed and undamaged.
would do business with Neena’s again!

I have used Neena’s lighting to do the lighting project of two houses and it was a wonderful experience.
They were perfect helping finding the perfect light fixture for every room and its accessories, from dimmers to bulbs.
Their selection is extensive and the quality is the best of the Italian and world lighting.
I can only be thankful for all their help and professionalism put in all my projects.

I love Neena’s. They have the best selection of lighting in the Boston area and their sales staff and very knowledgeable and helpful. If you want something truly beautiful and unique, this is the place to go to. I have lived in Europe and the selection at Neena’s rivals anything that I saw when I lived there and the prices are better at Neena’s! Bring your ideas, swatches and colors and they will be sure that you get just the right light.

Went in here a couple years ago to look for some modern lighting, They wanted $ 700 for the SAME floor lamp that Ikea has for about $ 60, Same brand and manufacturer.
Fast forward a couple years later and I stopped in here on my way into Trader Joes yesterday… I could not believe my eyes, the place looks like a set out of Ruthless People. If you are looking for tacky 80’s lighitng this is the place! Oh and the prices are crazy! $ 2000 for the same fixture you can get at Home Depot for $ 200.
We were not greeted when we entered, actually we did not even see an employee until we were walking out… the curly haired woman came out from the back room, looked at us, and did not say a word. Great service, no wonder the place looks like it is going out of business!

I have had a horrible experience with the Cambridge location of Neena’s. I ordered 2 sconces 3 months ago and one arrived damaged, which I told them about immediately. I am still waiting for a replacement!
I have been told 3 times that it was on the way, but nothing arrived. They have been unresponsive, unhelpful, and seemingly untruthful.
Although they carry cool stuff, look elsewhere for your purchase!