New Balance Factory Store

I was highly unimpressed with this NB factory store. I came here because of the reviews and I feel like some people either love it or hate it.
I needed training sneakers and there was minimal selection. Their items were a bit overpriced and I walked out disappointed. All their items, for a factory store, were overpriced.
I wouldn’t return. Next time, I’d head over to Nike Outlet at Assembly Row.

The only reason I’m giving NB one star is because i guess you have to have a «look» in order to get help in this place, i came in here to buy 3 of my kids sneakers, no one came and asked us for help, not a hello nothing! Customer service was awful. Paul the team leader (who checked us out) was the only person that gave us super service. I will not be back just for that reason, if corporate gives a crap, they need to look into this place and make some changes. Customer Service is what makes your business.

Best prices and selection for New Balance shoes! There is always a deal on the sneakers and there is a shoe style here for everyone! The shoe selection is gigantic! In addition, they also sell clothing, socks and gym accessories. I have never left the store without having just received an incredible deal. They have the Made in the USA sneakers here too, and the quality is incredible, the price just can’t be beat. It doesn’t make sense to buy your New Balance sneakers anywhere else!

UPDATE:
An assistant manager got back to me and said that I could exchange my shoes, considering I had just bought them. I went there later in the week and CJ was extremely helpful and knowledgeable. I’m very happy after that. I was here in December, just 3 months ago and spent hundreds of $$ to buy shoes for my family. Accessories were OK but my nice running trail sneakers that were supposed to be the most durable, which I spent $ 90 on AFTER the sale price, completely tore and fell apart within 3 months! I haven’t even used them on tough terrain or run. I only use them to take the T to work and barely walk on them. 3 months later the top is all torn! I have tried to call the store now several times and no one cares. Horrible product and customer service. Never going here again. So yes, cheaper prices but MUCH CHEAPER product that will fall apart. New Balance obviously makes cheaper materials for the Factory stores. It’s not a bargain!

Since they moved, they raised their prices. You used to be able to find sneakers for $ 30,$ 35 in the clearance section. Now clearance prices are $ 50 and up for factory «Seconds». I used to be able to find shoes in my size (ladies 12) but can’t anymore. It’s conveniently located so close to my workplace, but not such a bargain anymore in comparison to non-​outlet stores anymore.
Meh.

Best place to buy the best brand, with helpful pretty associates like Rebecca and Sara who will see if they have your size in the back.

I have been wearing sneakers and running shoes my whole life, and I was fairly sure I knew what the right shoe for me was. But in fact, after being helped by Cheryl, I found that I had been buying the wrong shoes and I didn’t need as much extra stability as I thought. I got two pairs of running shoes for under $ 100 because there was a sale on top of the usual low price. My feet are happy and I spent at least $ 50 less than I was planning on.

Since the store move from Life Street to Market Street the prices are not worth the drive. Its almost like the store was sold, because besides just having a new location the selection has also changed. Don’t waste your time. The days of great deals are over.

I shop here all the time and usually buy 3 pairs at a time. They have a big discount section in the back where I usually can find some good deals for $ 30.00 a pair. Plus they usually have 25% off sales pretty frequently so if you wait till you see one of those in the paper or sign up for their email list they will let you know. Finally I find New Balance to be the best for my feet and style of running; They have EE and EEEE width which is pretty nice for us wide foot guys.

My wife was looking for new running shoes. She purchased previous pair from competitors. I’ve convicted her to checkout New Balance store. Upon arrival we where greeted and offered help immediately. Our sales associate Norm was very helpful and knowledgable. He made sure her new shoes were comfortable and suitable for here needs. He assured us multiple times that his goal is 100% satisfaction and if she doesn’t like them, there will be no problem to return or exchange. He definitely took time and effort to find the right size and color. Thank you! We will be back!

Big store, lots of merchandise, convenient location with lots of parking. Still, every shoe I tried on was horribly hard and uncomfortable.

I love new balance shoes, but there are a lot of items here that are just overpriced (especially apparel, bags, socks). If you’re not too picky about which sneakers you want you can probably get a pair made in the US for around $ 40 (I’m talking about women’s shoes), I know I checked to see how much the shoes my brother wears were and they were still $ 95… Aka not a deal.
3 stars because it’s a great brand but not that much of an «outlet»

Dunno why everybody ranks this place so high– just another «factory outlet» w over priced merchandise– staff isn’t the best follow you around like you’re a common thief and stand directly behind you as you bend over to try on over priced sneaks– lil awkward-​joes NB outlet is place to get «outlet» prices they 15 – 20 $ cheaper easily– again wouldn’t buy here unless you need them that very day –Boooo NB outlet

Have been buying New Balance shoes at Factory Outlet since it was located in basement on Everett Street 35 years ago. Went to Tent Sale today at New location on Market Street. «25% off your entire purchase.» Bought pair of 993’s. I have been wearing a variation of this model for many years and it has always been included in store wide sale. That is why I drive an hour into Brighton. When I got home I noticed I had been charged full outlet price — no discount. One of my kids noticed a tiny sticker on box. «Not eligible for further discounts» Someone at store — either the person waiting on me or the check out person should have mentioned these shoes were not part of the sale. I can go online and buy these shoes for $ 10 less with free shipping and don’t have to drive to Brighton.
There are many shoes here discounted at a good value. But if you wear the top of the line — 993’s or 990’s — you can save yourself a trip and gas. Order online.

Was going to go with the 3-​stars due to the insane prices that seem to just creep higher each time I am in there, BUT… Greg at the register was so nice that I decided to go with 4-​stars. Thanks Greg!
Only things not making this a 5-​star: the insane prices ($ 90 for «seconds» walking sneakers… really??). So go when they are having a store-​wide sale, when — yes — it might be crazy, but at least then you will save some $$. My $ 90 «outlet» shoes were 25% off with a storewide sale and an additional 5% off for signing up for emails. $ 63 was a lot better than $ 90, thank you very much. Forget the fantasy of parking right in the lot, unless you are right there when they open on a Monday; park at the Stockyard next door (as the parking lot guy told me to do), but just go straight there, since making a left on Market Street is a pain in the you-​know-​what.

Small parking lot which gets insane when there is a sale.
Small store with a basic layout similar to sporting goods stores.
I don’t find NB shoes to be comfy for me. I have plantar fasciitis and get my sneaks at Marathon Sports (Nike’s). But, I like NB for it’s community feel and locally produced products.
I went here Sunday and they had a 25% off entire purchase sale and it was so busy. They even had a guy in the parking lot attempting to direct traffic.
I would go here if I lived nearby but wouldn’t seek it out if I lived further than a few miles away.

I ve been to their factory store many times before. They have a very good selection of running, walking, and general fitness gear. They have been sponsoring some cycling events so I am hoping they get into creating some cycling gear too :)
The prices at the factory store are much lower than if you buy the products from their website but at the same time it’s not the same merchandise. The one at the factory store is a season or two old I believe but I may be wrong.
I love their factory store.

As I’ve mentioned in a past review, I love this store for great deals on quality footwear & work out gear.
I recently stopped by to get new sneakers, and thanks to a Unilocal check in deal of 25% off a regularly priced item, my husband & I were able to save over $ 40 on our purchases.
I highly recommend shopping here, and checking in on Unilocal to add savings on top of the outlet prices!

How can you not love this store? Huge selection, great prices PLUS a clearance rack… I managed to find the EXACT pair of shoes I was looking for to replace a pair that I had basically run into the garbage (though I left them with my sister for next time I’m in Boston…).
Great staff (they will find you sizes of the non-​clearance shoes!) and super store!

I first came here many years ago on the advice of my favorite cousins, who noted New Balance’s large selection of runner/​walker-​friendly shoes in all sizes and widths, especially for motion control and stability. While the shoes are usually either factory seconds or discontinued models, all are high quality. There’s also a decent selection of workout clothes for both men and women. Personally, I’ve lasted through four half-​marathons and dragged lots of luggage around the world (literally) wearing New Balance shoes.
When I last visited, I used a Unilocal check-​in special for 25% off one item. The store also often runs tent sales where everything in the store is discounted at least 25%. Moreover, as other Unilocalers have so helpfully mentioned here (thank you!!!) check the City Shopper coupon book for discounts or, when classes are in session, go to the BU George Sherman Union basement where there’s a rack of student publications and coupon books outside the game room. Here, New Balance has run 50% coupons in the past.
The store has validated parking in the garage above. It’s also easily reachable from the T by 1) taking the «B» Green Line to either Packard’s Corner, anywhere on the BU campus, or Kenmore Square, 2) transferring onto bus 57, 3) getting off at Brighton Avenue and Cambridge Street (Twin Donuts), and 4) walking down Beacon towards Life Street.