Rader’s Engraving

Thank you to the team at Rader! Quick turnaround, quality product, attentive staff (they even called to double check the engraving just in case the I looked the 1). I needed 16 thank you gifts in the fly and they provided a superior product (engraved silver mugs) in a VERY quick timeline. Professional, polite and all packaged up in a nice bag to go ON TIME! I will definitely be returning to this business. If you need office type thank you gifts, award plaques of all types or any type of engraving this should be your top call.

Before our wedding, my husband and I took our custom-​made wedding bands to Rader’s to be engraved. When we picked up the rings, the bride’s ring engraving was off center, off the edge of the ring, and barely legible as a result. In fact, the ring had a rough edge due to this off-​centered engraving. When I commented to the staff member at the desk that the engraving was off the edge and not centered, she matter-​of-​factly stated that the machine wasn’t able to hold the ring properly and that hand engraving would have been the only way to get it centered. Under these circumstances, I am stunned that Rader’s proceeded to cut into my ring without calling me. This is a clear example of a scenario where the client needs to be informed of the circumstances before the work is performed. I would have been more than happy to take the ring to be hand-​engraved, even at a higher cost, if it was done properly. When I requested a refund due to these circumstances, Rader’s stated that they would refinish the ring and do the hand engraving subtracting the cost of the botched engraving. This offer is at least something, but with our damaged trust in their ability to deliver good results in the 11 remaining days before the wedding, a simple refund would have been more appropriate. The last thing I wanted to do was to pay them more money for more mistakes. We had the ring refinished by the original artisan and didn’t end up getting an engraving after this experience. Perhaps we’ll do it for our anniversary, but definitely with someone else.

My organization has used Rader’s for years to engrave awards for our events and ceremonies. Warren is pleasant to work with and always gets us a quality product in time. Couldn’t be happier with our experience here.

Warren Rader did a custom engraving job for me and I couldn’t be happier with the result. He created a one-​of-​a-​kind very special gift for my nephew and niece-to-be’s upcoming wedding. Give Rader a call and let Warren and his team create the perfect engraving for you.

Very happy with the work Radar’s has done on my silver cuff. I brought it in a few weeks ago to be engraved (one line of Hebrew) and it looks great; very subtle, just as I wanted! Great work in a timely fashion. I paid an extra 10.00 to have it delivered to my house, as their hours did not comply with my work schedule. Highly recommend them for any and all engraving needs — nice people and very accommodating!

I had a small silver pendant engraved for an anniversary gift last year and when I picked it up, noticed the words had been double-​stamped; found out that this is a common issue with the engraving machine they use, so I asked for it to be fixed. They smoothed out the surface and re-​engraved it to my satisfaction.
Fast-​forward to yesterday, when I went to pick up a replacement of that pendant (which had been lost), re-​made by a friend who’s a high-​end jeweler, and had left for a single word to be engraved. Again, it was done by machine and because of this, had several dents, scratches, a double-​stamped letter and a burn mark IN the metal which could not be polished out.
I spoke with the manager and pointed these things out (which my friend the jeweler had noticed immediately upon showing her the work) and which I knew had not been present when I dropped the pendant off for engraving.
He tried to tell me he didn’t see anything wrong with it and that the burn mark (which was on the front and back of the piece) was tarnish since the piece was silver. Tarnish comes off with a polishing cloth; this did not.
The piece was also too thin to have the engraving sanded off and done again without weakening it, so now my friend’s hours of work are all for nothing and I won’t have the pendant ready for an anniversary gift next week.
The manager was very impatient with me though I made a calm and reasoned request to get my money back for substandard work which also ruined the original piece. If he could have taken any responsibility for what his machine or worker did to the item, I would have given them a slightly higher rating. However, in conjunction with several other reviewers here, I could not agree more that the man’s customer service and people skills are horrible and the work is inconsistent quality.
Do yourself a favor and invest in good pieces by taking them to an actual jeweler for hand-​engraving; or at the very least, someone who’ll treat you and your items with respect since you won’t find it at Rader’s Engraving.

Rader’s is the place to go for any of your engraving needs. From plaques to engraved gavels, trophies to jewelry. Need a watch engraved? Or a money clip? Or maybe something a little more unusual? Pretty much anything you can engrave, they can do it. They have tons of experience and who wouldn’t want to go to the company that does the engraving for the Hasty Pudding Pot every year as well as most of the sports trophies in the city? Friendly service and reliable. Their prices are reasonable too.

I needed a brass HIN plate made for my boat. I was being directed to Rose’s Marine in Gloucester by a lot of boaters, but it was far away from Boston and pretty pricey for what I needed. They quoted me 100 bucks over the phone and I accepted the offer. I never heard anything from Rose’s for 9 days before I contacted them to cancel the order. They were too pricey and had bad customer service. After looking for something more local, I found Rader’s. They had very good customer service and turned the product around in under a week. Additionally, the whole thing cost me 40 $, which is less than half of what the other place was going to charge. I am going to recommend Rader’s to all my boating buddies who need HIN plates. Forget Rose’s! Besides, Rader’s is very easy to find– right in the heart of Downtown Crossing.

Update as of 12÷18÷12
Our company has since purchased two additional plaques from Rader’s Engraving. They have both been of quality workmanship. My visit to the store in June for the first was uncomfortable as Mr. Rader called me out for my previous review on 12÷15÷11 (which I stood by). The plaque was made correctly and timely. I went in again this month for an additional plaque and Mr. Rader was incredibly professional and helpful. He was very polite and accommodating.

I needed a tie clip engraved, and I needed it done in only a few days. Rader’s Engraving was really great – I dropped it off on a Monday morning and picked it up at noon on Wednesday, for no extra charge. The engraving looks perfect, and it was very inexpensive. They’ll engrave anything – jewelry, plaques, etc. The man I left it with was very nice, and the shop is adorable. I’ll definitely return the next time I need something engraved.

Rader’s Engraving is a niche company that handles engraving of all types. I have had 2 jobs done through the company. The first being bowling trophies with a very quick turn-​around time dictated by an upcoming holiday party. Rader’s came to my rescue and got the job done efficiently during a busy holiday season and with many last minute changes on my part. The second job was something I saw as a challenge. The job was embossing two large logos onto 5 expensive and high quality iPad sleeves for a corporate gift. Rader’s handled the task professionally and with ease. Rader’s quoted me a decent completion date and ended up having the iPad sleeve embossing done even sooner, much to my company’s delight.
I recommend Rader’s Engraving for ANY engraving job. They seem to do it all and do it right in a very timely manner.

This company is run by Warren Rader and he has NO sense of customer service. I placed an order over the phone with him for an engraved christening cup for my goddaughter. When I picked the cup up it was defected. I pointed out the flaw and was told that I was being picky and that since the item had been engraved he could not refund my money. I showed the cup to several of my friends not pointing out the flaw but just asking them what they thought of the cup. Every single person noticed the glaring flaw. If we can’t be picky about items that will become family heirlooms when can we be picky?
Long story short I contacted the manufacturer of the cup and fortunately they understood good business practices. They contacted Rader’s Engraving and informed them of their responsibility to examine items before engraving them and told him to accept the return. THANK YOU Empire Silver!!!
Rader’s Engraving has a –D scoring with the Better Business Bureau.