Residence Inn By Marriott

This is a very stylish and attractive hotel, and the rooms are astoundingly big, with a nice, full kitchen to boot. The HVAC is fabulous — quiet and it automatically switches from cooling to heating to keep the temperature exactly where you set it. The location is okay — not primo but not terrible. What was not so great was the bed. That’s kind of a biggie as far as hotel stays go. Mine had musty smelling sheets and pillowcases, and some of the towels had the same smell. Seems like they took laundry out of the dryer too early and then stored them damp. Something like that. Pretty unpleasant as I lay down to sleep. Then the other shocker was that the bed was very firm. Some people probably love that, but I prefer not to feel my bones so distinctly. Seemed strange — I think I am used to hotels having a little bit of memory foam topper nowadays. Also, the duvet cover was flimsy and just consisted of a top sheet and bottom sheet. I get it that the conventional kind with only one opening at the bottom and lots of buttons there to seal it is a lot of work for housekeeping to change, but this one was so loose that by morning I had the raw duvet up against my skin and wondered how many others come up against that between its trips to the laundry or dry cleaning. This place also used older generation conservation light bulbs so that it took about five full minutes to brighten up fully before you could see clearly in the bathroom. So, in general, it’s a pretty nice place, but it still has room for improvement.

I’m not typically a ‘chain’ guy, but The Residence Inn at 370 Congress St has broken the links in that typical chain feel. From the 1901 building that houses the hotel, to the funky décor, to the photogenic glass atrium, to the amazingly friendly (and photogenic) front desk staff, to the spacious, apartment-​like rooms, this Residence Inn is a winner. So nice was my suite that I was able to host a cocktail party (with my own cocktail gear in tow) for friends. It felt like inviting them to my Boston pied-​à-​terre six stories above the city. I would definitely stay here again (bringing my own cocktail gear, of course.)

Stayed there yesterday. The staff is soooo nice. Big smiles, great conversations just such a welcoming place. Cool vibe in the rooms. Big loft style rooms, a small kitchen area with living room and bedroom. The bed was really hard so that part sucked but no big deal. Nice hot breakfast included. Its a little hard to find and the entrance isn’t on Congress but once there, kick back and enjoy the quiet side street location.

Wonderful hotel, done up in an quaint historic building with a completely renovated, loft-​style interior. We had an incredibly spacious suite with lots of natural light. The entire hotel was immaculately clean, staff was friendly, 12-​machine guest laundry was convenient and workout room was in top condition. Centrally located near the harbor and financial district, about 15 min walk to Freedom Trail. Delicious breakfast included with your stay. And above all, very decently priced. Highly recommend!

Wonderful service, beautiful décor, and beautiful cozy rooms!!! Most definitely recommend!

I really enjoyed this hotel. It has a great look, and the rooms are spacious! It was easy for our Über drivers to find us (and Über is much cheaper than cabs here)… and the management was excellent.
The rooms were clean, and the front desk was very helpful!

Stayed their on business. Service could not have been friendlier whether it was the doorman, maintenance worker, or person behind the front desk. Rooms were clean and spacious. Overall made for a great stay and will stay there again.

I loved staying here. First time with an experience at Residence Inn by Marriott. My friends and I were in town for the Frozen Four and one of my friends family members frequently comes to this hotel when he is in Boston for business.
The hotel is close to downtown, and a short distance from many places, such as the Boston Tea Party museum. It’s a short walk to the T which can get you to other historic places in Boston quickly.
The breakfast is good in the morning with a variety of hot and cold items for breakfast. They have a bar as well, but it was really variable to when it was open. However when we did go while it was open, the bartender was super friendly and chatted with us.
The hotel staff was courteous and always willing to make our stay better. They gave us several recommendations on where to go to eat and what to see since we were not from the area. They greeted us every time we entered and acknowledged us when we left. We asked them for an extra blanket and it was promptly brought to our room. They even called cabs for us when we asked them to when we left for the airport.
Our room was quaint and comfortable. I loved that we had a suite that included a kitchen (which was fully supplied if you wanted to cook!) and a pullout bed. The room was clean and well kept. The bed and pullout were very comfortable. The free internet was a little slow, but not a huge problem. The hotel lobby was gorgeous as well, and gave a very welcoming vintage café aura to the hotel. Also, it’s pet friendly so that’s nice if you are looking to bring pets.

If you want the security and predictability of a national chain hotel, but like good surprises, too, then this is he hotel for you. It’s a bit of a walk to downtown Boston, but totally doable. The building is a renovated early 1900s property with an open center spilling light all the way down 6+ floors into the center of a cozy sitting area. At night, dangling lights brighten the area.
The rooms feature exposed brick and comfortably industrial looks, but keep the comfort at a maximum. The bathroom vanity mirror was backlit with ample lighting and the showers feature fixed and wand shower heads.
When you lay down at night, you’ll gaze up to the original wood beams. Large windows let in the most light possible with available light blocking liners you can pull closed so you can sleep in. Semi opaque drapes filter the light offering you privacy when you let in the morning rays.
We were there on a Saturday night and found it to be quiet for a city hotel with little, if any, street noise.
Breakfast is included and features hot and cold breakfast choices, including eggs, biscuits, muffins, waffles and yogurt. Coffee, juices and milk are plentiful.
Strongly recommend this hotel for your Boston adventure.
Tip: the coolest rooms, according to a staffer, are the rooms ending in x09, such as 309, 409, etc. those are corner rooms that face the city.

Wow… Great hotel. Highly recommend staying here. Although you need to walk to downtown Boston but the hotel is unique and we enjoyed it. It’s in a old 1901 office building. Rooms are spacious and nicely appointed. Front desk staff was very friendly at check in but what was so impressive is one of the young ladies literally walked out of the hotel and direct us to where Lucky’s Lounge was located. Now that is service.

Rooms are beautiful, converted warehouse has been redone with a upscale but yet original charm. The apartment style rooms are larger than other residence inns I’ve been at. Staff was friendly and helpful. Free wifi and continental breakfast are a plus.

I’m a Marriott Platinum Elite and I average 200 + nights every year in Marriott properties. Folks like me are Marriott’s bread and butter. We spend thousands of dollars a year in Marriott…
I’ve spent 3 weeks in a row at this Residence Inn so far this year.
The Good:
I have to give big props to Steve Brooks, the general manager. He takes care of his guests. 5 stars for Steve
It’s a beautiful property. It’s a historic building that was once a Necco candy factory. It’s definitely funky and distinctive. It has beautiful exposed wooden beam ceilings. 5 stars
The house keeping staff and the breakfast staff are so nice and helpful.
The Not So Good:
1. The front desk staff seemed to lack the Marriott training I’ve become accustomed to. I’m sure I’m not picking here but, I was a little disappointed that after 3 weeks the front desk staff didn’t know my name.
I asked them if they could print my receipts showing Sunday through Thursday so I could submit them for work and exclude any weekends which I was covering myself. The front desk said they look into it. They forgot. I had to ask 3 times to get it done. Other Marriott properties usually take care of it right away.
I get the impression that the front desk staff is not trained to Marriott standards. They do what they need to, but they don’t go the extra mile to accommodate their guests. 3 stars.
They charge full service Marriott prices but don’t offer a full service experience… meaning as a Marriott Platinum Elite member (I know I’m being a prima donna) you come to expect certain treatment. Little things like the front desk taking the extra step to make sure you’re all good like: complementary water, free laundry detergent, etc. make up for the fact there is no concierge lounge.
Again, the staff is very nice, but I don’t feel like the front desk are trained in Marriott etiquette.
I’m in town for another 4 months and this place makes me want go some place else, it makes me want to check out and go to a full service Marriott. It is literally cheaper to stay at the Ritz-​Carleton on Avery most days using my corporate code which I used at this property as well… so that’s what I did. I went and checked into the Ritz. Now I have all the free bottles of water I could ever imagine… and if you’re a Marriott rewards member, you get 10 points to the dollar at a full service Marriott as opposed to 3 points to the dollar for a Residence Inn.
This place has so much potential to be so much more. I really like the building and the style… I just don’t like the lacking Marriott experience I’ve come to love and expect.
I’m giving this place 4 stars given Steve Brook’s 5 star service, the beautiful funky building, but also considering a front desk staff that seems to do the bare minimum, prices often higher than even the Ritz Carlton at times, and no free water for Marriott Platinum guess… honestly, I’m just really thirsty…

Bad service and over priced. Definitely not recommended. The hotels closer by are much cleaner

This is by far the most comfortable hotel i have ever been in. It feels just like my apartment at home. The staff is soo nice and helping. Breakfast is good. If there is anything that would have been coming back here it would be yhe hospitality and the clean clean clean rooms, hallway, food area. I really like it here.

As a business traveler to the Boston area, I usually pick my hotels based on location and price. This Residence Inn is walking distance (about 10 minutes) from the Amtrak South Station, and in that area it’s one of the most reasonably priced Boston options (aka more than $ 200 and less than $ 300).
The décor was a really nice surprise here — like a more tasteful version of the Aloft chain. It’s pretty close to how I would decorate my dream apartment (stainless steel with bright accents and industrial lights). The rooms are studio suites, so a full kitchen with dishwasher. There’s some sort of grocery service if you’re staying multiple nights, but I was disappointed by the lack of food options inside/​adjacent to the hotel. The 24-​hour café in the lobby had some frozen pizza and Annie’s meal options but not much else. (Marriott, other reviewers got free fruit?! Why not me?) There is a lobby bar and the main page of the internet gives some close restaurant options, but no information on whether they’ll deliver. Obviously, most people visiting want to leave their hotel rooms for dinner and don’t have to do work, though.
4 stars for the décor and location and free wifi and because I like hotels that will call me a cab.

Awesome hotel for a Residence Inn, and price reflects that most of the time. If you want a spacious place for a while I’d definitely recommend it. Comfortable hotel that feels like an apartment.

Amazing hotel! Friendly staff! Major bonus– PET FRIENDLY! Our cat and dog stayed with us for our week long stay. The location is perfect and the room was so modern and still comfy! Would recommend this place to anyone!

We stayed at this hotel because my friend was a member of the Marriott. It is a very beautiful hotel. Full kitchen, utensils and cookware supplied. Complementary tea, coffee, and even fruits (apples and oranges). It has a modern and clean look to the room, with sleek, wooden furniture, a tv, and an ihome music player. The floor furnishing is half rug on one side and half wooden on the other
Breakfast was included in our stay. Their scrambled eggs were dry, their sausages were okay. I was surprised they had a waffle machine which made nice crispy waffles with sufficient toppings like blueberries, strawberries, walnuts, cinnamon sugar, powdered sugar, and maple syrup. They also served oatmeal, a few types of cereals, bread, muffins, yogurt, and fruit. I had a very satisfying breakfast. The staff is also very attentive. I dropped my fork once and one of them was at my side in an instant to pick it up for me and got me a new one when I could have gotten it myself.
I will definitely come back again the next time I visit Boston.

This hotel is one of Boston’s newest additions to the Seaport area, only open 3 weeks ago, so new some of the other Marriotts do not even know it is here. I have been dying to visit and now that I am here I want to stay even longer. We are close to everything and taking a cruise out of the Long Wharf area tonight. The place being so new there still learning about the area (the staff that is) the rooms are very spacious and the furnishings go well with the décor which I would describe as shabby cheek. It’s an old mill with exposed recycled wood beams with 12 foot ceilings. Two flat screen tv’s, full size fridge, electric cook top, garbage disposal, dishwasher, plates, glasses, pans and silver. Rooms are painted in earth tones and wall mural with highlighted steel beam rivets. Must say I am impressed, there is a parking garage but street parking is a little iffy… just love this place!

I stayed at this hotel the second week they were open, so they were still ironing out some kinks, but all in all it was a great stay. The hotel is in the Seaport area right across from the financial district and the rest of downtown Boston. So you are really close to a lot of things (the Tea Party museum, kid’s museum, all sorts of restaurants on the waterfront, shopping) but it still feels a bit residential as there are several condo buildings nearby.
There is a pretty cool little grocery store right across the street with a great selection of reasonable wine and beer and a hodge podge of organic foods. Very convenient as the rooms are basically like studio apartments. I had a full-​size fridge, oven, and dishwasher. There is a separate «living» area with a couch, large TV and large desk, and the bedroom is in the back. Instead of being the standard hotel room, there were some unexpected touches like large timber crossbeams in the ceiling, giving it sort of a cabin feel. No restaurants yet, but I think two are either planned or underway.
The staff was very friendly. Huge bonus — I left my kindle because I was in such a rush and they fedexed it my house, no questions and no charge. Great customer service!