Salon Marc Harris

My stylist Ellen Mackin is the best !!! I’d follow her anyplace she always exceeds my expectations. She’s modern, on trend but never drastic. I’ve had quite a few haircuts and colors that were blah at best but with Ellen I never have to question or worry she’s a consistent professional and my go to stylist !!!

If you need an awesome stylist, ask for Ellen, she is amazing! She takes the time to sit with you before you get your hair washed to understand your hair type, your typical styling, and what style you’re going for. My hair needed to be fixed from a bad cut (from someone else) and she gave me the exact look I was going for. She even had free time at the end and gave me a beautiful beach wave for free. I have tried out literally 10 different stylists since moving to Boston 8 years ago, and Ellen is by far the best. I can’t say enough good things!

Ellen Mackin is THE BEST stylist I found in Boston. I’ve been here 5 years and haven’t found anyone who can cut my hair well, let alone as fabulous as she can. I am a Caucasian woman and have straight thick-​ish hair– she gives it motion and let’s it be a fun sexy haircut without being over the top. I never use product or style my hair– just wash and go– and with my cuts from her I look fantastic doing so.

poor front desk management and service. i’ll perhaps deal with below average interactions if the product is substantial. Sadly lacking on all fronts.

Been going here for some years. Sadly the customer service and prices don’t match. Pity, the quality of haircuts is excellent and very convenient if you use the gym. Front office and organization leaves much to be desired.

This is my first negative review on Unilocal.I will never go back and I will never recommend Salon Marc Harris. I went a month ago for an updo. I called on the phone ahead of time and I was told it was going to be $ 100. I thought it was a little pricey but I was willing to try because the location is convenient for me. After I got my updo I paid $ 100 with the receptionist Kathleen. After I had signed and put my card away the stylist came out and whispered in the receptionists ear. They turned to me and then they said they made a mistake AFTER I’d already paid and tipped the stylist. They wanted $ 50 dollars more! $ 150 for an updo that took 45 minutes from start to finish. I pointed to the sign that showed her the price was $ 100. The stylist that did my hair then explained to me «well that’s not my price, MY price is $ 150.» If I wasn’t headed to my friends wedding I probably would have put up a stink with management but instead I just gave her the ridiculous difference for an updo not even worth $ 100, and knew I would never be back. Too bad, I love the spa down the hall and could have been a regular at Salon Marc Harris. I agree with the previous writer, Jessie, their customer service is terrible and their prices way too high.

My third time at Salon Marc Harris, and it’s always a wonderful, professional and down-​to-​earth atmosphere.
If you’re looking for an amazing cut and/​or bayalage/​ombré, ask for Irina — she’s amazing! My hair actually looked great nine months later and while I wouldn’t advise waiting that long in between appointments, it’s good to know that the color will last that long if you want (and you don’t have to worry about roots with ombré).
I’ve used Irina three times and couldn’t be more pleased.

My friends and I received a gift certificate to Salon Marc Harris for an event that we attended in late February. We decided to have a girls’ day and book mani/​pedis using the gift certificates. My friend called the salon and talked to one of the receptionists, Tatiana. My friend mentioned that we had gift certificates and inquired whether or not we could use them for the appointment. Tatiana assured us that it was okay so we booked the appointments and were excited to try a new salon.
My friends arrived before I did so they were already getting their pedicures. When I arrived, I showed them the gift certificate to ensure that we could definitely use it. The receptionists, Tatiana and Ashley said, «not a problem.»
I received my manicure from Robin. She was friendly and did a nice job but nothing that a regular salon couldn’t do for half the price.
When we went to check out and showed our gift certificates, we were informed by Tatiana that the gift certificates did not work for the services we had. There was not a manager on site so she made a quick phone call and once again, informed us that the gift certificates were not valid. She mentioned that the gift certificates were only for services conducted by two new stylists. There was no attempt of quality customer service.
There was a postcard with the gift certificate that welcomed the two stylists, but it was completely unclear that the gift certificate was only valid for that. Tatiana agreed that the gift certificate was unclear, but said, «we have all types of gift certificates we give out.» That did make any of us feel better about our experience — particularly since we inquired before we actually booked the appointments and then I asked again when I arrived for the actual appointment.
We did not want this experience to ruin our fun, girls’ day so decided to shake it off, pay and follow up with the manager on Monday. The receptionist certainly did not have the customer service empowerment to do what was right — so we had hope that the manager might be more professional.
Sidebar: After we paid and left, Salon Marc Harris called my friend to ask for payment. She explained that she did already pay with her credit card. The receptionist said, «Oh yeah, the gift certificate thing. Sorry to bother you again»
Anyway…
The manager, Kim Stevens returned my friends’ phone call and stated that the invitation was clear. My friend then read the gift certificate to her once again and reiterated that it did not stipulate that services were only valid for the two new stylists. So then Kim blamed the company that hosted the event and handed out the gift certificates stating, «they should have explained it to everyone.»
The certificate was in a gift bag. Why should the company who hosted the event have to explain the terms when Salon Marc Harris did not on their own gift certificate? Ultimately, Kim agreed the language was vague and then passed the blame to their marketing department.
My friends and I plan to reach out to the corporate office where we will most likely get a similar response. I believe in quality customer service and client experience. If this review saves one person from booking an appointment at Salon Marc Harris, that is sufficient for me. Spend your money where people care.

This review is specific to my stylist, Yojanse. He is wonderful — always professional, sweet, and super talented! I have followed Yojanse to multiple salons over the past 5 – 6 years and am always sure to stop in and see him when I am back in Boston. I am eagerly awaiting his NY arrival. I have thick, difficult to manage mixed-​race hair and Yojanse always knows exactly which products to use and styling tools to employ to make my hair look stellar. I have come to him for chemical treatments as well as the typical wash and blow-​out/​style. I’ve sent multiple friends to Yojanse for cuts, trims, blowouts, keratin treatments, etc. He is the best!

There are many good stylists/​colourists here: Lori, Laura, Orlando, Irina, Sou, Ashley, etc. The salon is nice but the sinks are super uncomfortable and the prices are very high (and recently went up). There is a great selection of products, and parking is easy/​cheap ($ 5). I wish the prices hadn’t gone up. I’m not sure I will continue going.
Note to salon: If you pay $ 150-​$ 200 for color, a blow dry should not cost an additional $ 60! Why isn’t there a bundle price which reflects some savings and why not use students at the very least to offer complimentary blow dries?

Look them up online on Monday, states $ 60 for men’s cut. Walk in Tuesday for a cut, charged $ 70, ask about website price «oh that’s old, we raised our prices today, we had signs up». Explained it was first time going there and asked to pay $ 60, denied rudely.
Great haircut, will never return. Way to lose a new customer over a $ 10 one time make good.

Based on my stylist I would have given 5 stars, but my first impression from the scheduling & shampoo girl the first day was not good. Our son was getting married, and we live out of town, so I made an appointment for both Friday (Rehearsal Dinner) and Saturday (Wedding) with the same stylist.
I wanted a style and blow out for both events. Souad was just a delight. She listened, and did what I asked. The second day (wedding) she fancied me up just enough. I was pretty busy that day, and she and her assistant on Saturday took such great care. got me a bit to eat, coffee, water. When we return to Boston, I will definitely go back.
The only negative is that the first day, the girl who shampooed me told me to go in a closet, and get a cape out of a box on the floor. What??? I thought it was weird, but whatever. Once I met my stylist, Souad, I was over it. When I returned on Saturday, a different girl shampooed me. This time was so much better. She went and got the cape, showed me where to go, and was just more professional.
Conclusion…great salon, great stylist, great products. needs more consistent support staff.

Big fan of the facility and general location. Parking garage is a big bonus as well as easy access to Route 93. Parking is validated and you can actually get your car washed in the garage while you are getting your hair done.
I am always able to get the appointment I want that fits my schedule. I usually try to book about 2 weeks in advance; I usually visit in the middle of the week. I was there on a Saturday once and the atmosphere was busy and crazy. This might be obvious, but plan ahead when the holiday season is in full swing. Very busy, very difficult finding the appointment that fits your schedule, etc…
Staff and Stylists are all very friendly and professional, no complaints or bad experiences. Longest I have waited past my scheduled appointment time was 20 minutes, it was around the holiday, it was very busy which I expected and accepted as I mentioned above. My Stylist and entire Staff were very apologetic.
Even though you work with one Stylist working on your hair, the entire process, Team and individuals involved work very well together. From the check-​in process, to the prep work, to the person washing and drying your hair pre-​cut (and post-​cut if needed); it just seemed like everyone knows their role and is happy.
I had tried a few different people cutting my hair during my first 3 visits. They were all very good and when I was making appointments I never really specified who I wanted; didn’t really matter. During one visit in my first year at the Salon I was introduced to Laura; she has been my Stylist for the last 4 plus years. Very nice, excellent to talk with and understands my hair and how I like it. She never disappoints and I always look forward to taking time out of my day and week to relax, have a good talk and get a great haircut. I had never been picky before about who cuts my hair, when, how much to cut off, etc…, but after a few visits with Laura I understood the value of consistency and familiarity for my hair.
I enjoy the Salon and the experience; it seems like every Stylist that I watch (with sooo many mirrors all over the floor plan) have their regulars, everyone seems very comfortable and happy.

My husband and I have been going to this salon since 2003 or 2004, before it was even owned by Marc Harris, so fair to say we know the place well. Now we also take our kids there. Most of the stylists have remained since then (which means low turnover and long-​term clients), and we’ve tried a number of them over the years. Overall, I think the stylists here are above average to excellent. My stylist of more than five years, Ashley Brecken, has worked diligently to find a cut and color that really work for me. She listened and tweaked until she managed to restore the natural-​looking blonde I had in my youth. I get lots of compliments on it!
The front desk staff used to change frequently, but lately has been more consistent. Most are great and are clearly focused on making your experience pleasant; a few, not so much, but I think you’d be hard-​pressed to find a salon with 100% great service from the front desk. Overall, above average.
I do feel the salon is somewhat over-​priced, but it’s in the Ritz, so I don’t expect that to change any time soon. The location has lots to offer. There’s the Sports Club/​LA, a spa, a gift shop, a dry cleaning window, and both casual and fine dining restaurants, ALL on the same floor. The car wash guys in the parking garage are excellent. We also like to see a movie downstairs at the Loews Boston Common, or even take a stroll in the real Boston Common when the weather is nice. However, if you just want a great haircut or color without all the frills, I’m sure there are stylists who are just as talented at salons that don’t charge as much. Hence, 4 stars instead of 5, but it works for us!

Loved my haircut with Giovanni! I never do anything crazy with my hair and he could tell the type of look I was going for (layers with long bangs) without even delving too much into specifics. An hour later and I walked out with perfectly cut and coiffed hair that he taught me how to curl with a straightening iron. He also knew that I wanted a low maintenance cut so that it is now 2 weeks later and I am just as happy with my haircut as I was right after I walked out of the salon. Although they are definitely a pricy, it is well worth your money :)

Booked an appointment using a free $ 50 voucher. When i missed the appointment, i was charged the full cost of the manicure on my credit card. when i called to remind them that I was using a voucher for the service and would like the charge taken off my credit card, the manager said that she did not have the ability to do so. Worst customer service that i have ever experienced at a salon. I spoke directly with the manager, who only kept citing company wide policy.
I would not recommend this salon and will not be making another appointment.

Thought I’d update my original post. I’m not one to write reviews (really only review unexpected bad service to mostly vent) so to write two «couldnt be happier» reviews is out of norm for me. She’s still my favorite hairdresser in Boston. For all the bad highlights and cuts I’ve gotten in the past year from various salons all over, I thought the least I can do is highly recommend someone who is good. As long as she is a stylist, I will come to the salon

I could not be happier with the services I receive at this salon. It’s bright, airy, and you are always met with a smile and a friendly person at the front desk. You can get your parking validated so it’s only $ 5!
But the real gem is a stylist by the name of Kylene. She is the only person I will let touch my hair and she does an absolutely amazing job. Choosing to be blonde means you are going to do some damage to your hair, but my hair looks incredibly healthy, shiny and as natural as can be. I feel like a new woman every time I see Kylene and she’s just a joy to talk to and be around during the whole appointment. She works at this location as well as Newbury St. I promise that if you want to get the best blonde in Boston, Kylene is your girl!

I loved this place. Loved it. Loved it.
I have to say that I usually go to SuperCuts as paying more than $ 30 to trim my ends seems too much to me.
However, I think I will be coming back as the service was great when I visited it. The colorist was funny, patient (she’s on maternity leave right now and I forgot her name) and she understood and gave me exactly what I needed.
Unfortunately some hairdressers and some people at the front desk there have certain attitude as I believe this is the Ritz Carlton salon and I am sure they have seen a lot of famous people but still. please exercise that attitude out at the SCLA.

The stylist who I went to at Marc Harris Broad Street, Jency, recently left so I decided to give Salon Marc Harris at the Ritz Carlton another try. This time I went to Shannon for a hair cut. She did a nice job, although I was not exactly floored by my hair cut. I would recommend her as she knows what she is doing and is clearly capable, but I may stay on the look out for a new hair dresser. Although, suffice to say, this experience was clearly better than my first experience at this location (see other review).