Stanhope Garage

Oversells stickers for parking spots
Doesn’t cash checks until the end of the month, has you worried all month they aren’t going to cash it or they lost it. worried your car might get towed.
They do not clean up the spots, if broken glass or anything of the kind is laying around in the parking spots /​area it will stay there until you clean it yourself or someone else.
Cars without stickers park in the lot often but usually get towed away.
Came home the other day to Zero spots available in the lot again… Called the towing company but they said there’s nothing they can do as every car in the lot has a sticker… For 175 dollars a month this shouldn’t be happening.
As long as you can get home early enough (before 5) youll find a spot (not really that convenient).

Don’t park here. The spaces are too tight and one day after we’d been parking there for months the attendant decided to just start yelling at me because I hadn’t parked straight enough the day before. Now we park somewhere else.

Absolutely terrible operation. The garage does not keep its posted hours. It oversells its lots so MONTHLY rental customers can be left out in the cold without a guaranteed spot. And, they lost one of my monthly payment checks which forced me to incur a check cancelation fee. I absolutely hate these people, but I continue to give them business because they are the only lot open for business within a 3 block radius. UGH!

Don’t use the Stanhope-​owned parking lots adjacent to 30 Lancaster Street in Boston.
Their clock begins 5 minutes early, they refuse to even acknowledge your presence and half the time will not give your the correct change.
After exactly an hour I went to pay and exit the lot. With my $ 6 in change, I was also handed a receipt stating that I had paid 15.00, when I actually paid 22.00. I knew this was not the correct change for one hour of parking, and I had been tipped off that they regularly do this by a notice posted in the elevator of a nearby building– stating that everyone should ensure they were clocked in at the correct time and are given correct change.
When I pointed out that this was not the correct change and that I had paid 22– NOT 15 dollars, the attendant ignored me, threw the crumpled receipt at me and slammed the door shut.
Only after I told him I was calling the police and starting dialing did he leave the booth to walk across the street, to his manager.
When I explained what had happened to the manager (while the original attendant yelled at me all the while and tried to distract from what I was saying) he wasn’t surprised at all. Did they give me my correct change back? NO! Because at this point I was now 5 minutes over an hour, because of their rigged clock and the fact that the crumpled thrown receipt was lying somewhere in the snow.
These people are crooked!
DON’t PARK THERE OR GIVE THEM ANY MONEY
Their clocks are rigged to be 5 – 10 minutes ahead of time and attendant will lie and give you incorrect change.

Too bad they’re the only garage around. Just paid for the January month and TWO attendants told me I could start to park there on the 28^th, because that’s when I paid (even though I asked both of them that that is not what is written on the back of the contact card (which you don’t even get a copy of — NOR A RECEIPT when you pay!!!)). I end up parking last night through this morning when I realize there’s a phone call with a man asking me to call the garage. I call the garage and tell them that I’m parked there and they say, ‘The ethical thing would be to pay us $ 24 more!’ Ethical? How about if you train your attendants to understand the contract a bit better (or pay them enough to care?) and maybe this never would have happened. Pay $ 24 more because of the garage’s mistake — that I even tried to ask about TWICE? Crazy.