Starbucks

This is not a real Starbucks. The staff today 10÷15÷15 didn’t know what a classic coffee cake was and also once we sorted that out (which took sometime) it was super dry. Perhaps they don’t know how long it was sitting in the display case. I was so shocked with the service that I asked if it was a licensed Starbucks. And sadly it was not.

Nice people working here. Lots of options for both food and drink. It does get crowded at prime times.

When you enter, prepare not to be greeted by anyone.
When you stand at the counter, and are ready to order, prepare not to be acknowledged by anyone. They’re there, but they are too busy talking to each other to notice that the customers they are being paid to serve are patiently waiting to order…
When you finally catch the attention of a barista, and have placed your order, prepare for them to go back to their scintillating conversation about video games, or what they’re doing tonight, or literally anything else but paying attention to their customers.
When another barista is there, off the clock, sitting at the counter, definitely prepare to be ignored for an extended period of time while the baristas ON the clock chat with them.
Drink was fine, but I won’t come back based solely on the poor, disintersted service. Too many other SBux’s locally to punish myself like that.

First Unilocal review ever, but felt it was due. This place retained a star or two because the employees are friendly and personable and the quality of the product is top notch as one would expect from Starbucks. But its MAJOR issue is a complete lack of operational efficiency that differs from other Starbucks locations. They serve the drinks in the exact procession in which they are ordered — literally lining the cups up on the counter in that order — regardless of what is ordered. Ie, if one orders a simple hot or iced coffee which is easily poured and delivered, one has to wait for all the fancy/​time-​intensive mochachinos (or whatever) to be assembled first. They typically only have one barista doing this, so you can only imagine the wait. Today I waited 12 minutes for an iced coffee, and have unfortunately experienced this in the past. Definitely not what customers expect and desire, especially financial district workers who may only have a few minutes to sneak out for an afteenoon java. I will not be returning to this location until they can align their process with the efficiency of other locations (the Starbucks on State Street across from Brooks Brothers is a model store that they should perhaps look to). Love ‘Bucks, hate the wait!

This is the best Starbucks ever and the baristas are the nicest, friendliest people. The employees are the ones who really make the difference here. They remember my name and the drinks I like.

I’ve been sitting in this Starbucks doing work for quite awhile and this is the most home-​like friendly Starbucks I’ve ever been to. The baristas seem to know all of the customers by name and make it a really cool place to be! Good for them. Would totally come back.

The staff here is super friendly, the place is clean and even though sometimes the line is out the door it moves quickly. Rack, Rui, Sade, Sarah and Jessey know how to keep you happy and coming back for your fav beverages.

Nice staff but super slow service. Takes about 15 minutes to get a drink during the morning rush.

I came to write this review, fully intending not to give it five stars. But– the service was speedy, the staff was friendly, and my drink tasted just as good as it tastes at any other Starbucks. Unlike most Starbucks, however, there were extra baristas at the bar, presumably to help the Financial District rush hour (s). That’s a major plus, since the crazy line (without extra baristas) at the Harvard Square location is part of the reason the service there stinks. I find that particularly interesting, since there are a handful of other Starbucks within walking distance. I walked by three before coming to this one.
I ordered a Valencia orange refresher, and I got a receipt with a code. I have since lost the receipt, and I have unfortunately not been able to review the place. The very friendly barista told me to give them as many stars as humanly possible, or points… she didn’t know. I obviously don’t know either, since I lost the receipt.
Anyway, my name is Maria, so it’s only natural that upon first meeting people, I sometimes hear songs. The barista who prepared and served my drink was no different. «Maria, Maria.,» he sung aloud. I offered him a slight smile, because as cute as it is, it’s also annoying to a) be asked if I know who Santana is (which he did), b) be sung to by people I’m just meeting (which he also did), and c) have attention drawn to me because of my very lyrical first name (he was guilty of that, too). If I were in a worse mood, I would dock the Starbucks a star for this, but that actually was very friendly and not totally unacceptable.
So, maybe I reminded him of Santana, and of the West Side Story, and of The Sound of Music, but my drink tasted no worse because of it.

They are super super nice in this Starbucks but I have one major complaint. The rush hour traffic in the morning is BRUTAL! Yes people love them some Starbucks and yes I do realize that I should expect to wait because well it’s Starbucks and not Dunkies which is of course the assembly line for coffee. But compared to other Bux I’ve been to this one just does it all wrong. How on earth is one barista supposed to make drinks for 35 people in line? Walk in here at 7:45 or 8 am – I triple dog dare you. Expect at least a 20 minute wait from start to finish. There should be one person dedicated to pouring ice coffee so a regular chap like me doesn’t get caught up in the line for the high maintenance super triple pump mocha fat free skinny red eye special blend crowd. I’m sure if Howard Schulz popped in he’d be sweating Oprah Chai from his noggin. Get it together! I know you can do it guys!

Very clean!

I love this location! I’m in town twice a week and always stop by. The staff is exceptional and friendly, they put out drinks pretty fast and always make sure they ask me if is like an extra shot! Unless you get there at 9am (Lines to the door) the wait it’s my that bad either.

I’m not kidding when I write that this is the BEST Starbucks I have EVER been to– I’ve never encountered a friendlier staff. I’m not a daily Starbucks drinker either but they always greet me with smiles, remember my name (and sometimes draw cute pictures like boats and fish on my cups because my name is Marina!), ask me how my day is going and then some… I just love these guys — they really make you feel welcome unlike 90% of the BUCKS’ locations I’ve been to!
My drinks are always amazing but that’s typical because Starbucks is one for consistency, in the busiest of mornings I’ve seen them offer up samples of coffee and baked goods which is always wonderful because I love a complimentary pick me up and lastly, they don’t just treat me like I’m their favorite customer, they treat pretty much everyone like their favorite customer — and that’s what SETS YOU APART from the rest of them! CUSTOMER SERVICE at it’s finest. I’ll have an espresso shot in your honor Starbucks at 211 Congress Street! See you guys soon!

I have literally never posted a positive Unilocal review before, but I felt compelled to here.
The staff at this Starbucks are absolutely exceptional. They are all kind, patient, and attentive. I don’t order anything complicated so I don’t know how they are in accuracy, but I’ve never been unhappy with my americanos.
This isn’t the closest Starbucks to my office. There are two that are closer. It doesn’t matter. I don’t want my barista to look like she’s in pain and wants to kill herself because I call it a large.
Everyone there is so nice. I really can’t get over it. I’ve never had such a positive experience as I did here at any other chain coffee place.
Congratulations Starbucks staff, for making what I know full well is a completely thankless job look easy. You are the nicest people there are. Most especially the young lady with the fun haircut.

Yes folks. My first review of 2013 is gonna be a starbucks. Don’t even try to make the argument that they are all the same because they aren’t. At the end of the day some have those baristas that put that little extra lovin’ into your morning coffee or tea to make sure you have just a wee bit better of a day. This is is one of those locations. All of the baristas seem to know their regulars by name and in many cases I just see a cup get handed off, a charge run up, and a smile on both faces without anyone ever speaking a word (about the drink order).
I have gotten compliments on my headphones and even had a barista hand me water when I was coughing one day (not flu thankfully).
Great customer service at this location!!!

I could complain that Starbucks is overpriced and that it uses manipulative language to describe its drink sizes. I could just go to the the Dunkin’ Donuts across the street and order a latte that’s easy to order and much more affordable. But I won’t? Why? Because you get what you pay for, and dammit if Starbucks doesn’t make a superior drink, keeping it consistent every time.
I’ve worked across the street from this particular location a few years now and never had a bad experience. In addition to good drinks, the staff is super friendly, especially Racky who makes the effort to get to know the regulars. Go to this Starbucks long enough and it will start to feel like a non-​alcohol serving Cheers where everyone knows your name – for real.

I recently came across a meme featuring an extremely excited-​looking dog and a box of Milk Bones. The caption read «ermahgerd merlkbehrns,» and I’m trying really hard not to mentally pronounce everything I read and think about the same way, but…
Ermagherd! Sterberks!
… sorry.
This Starbucks is the closest to my office, and therefore sees my shining/​sleepy/​bored/​impatient/​texting face essentially every day. At first I got jealous when my co-​workers waltzed in and the barista on duty inevitably knew their order by heart, but now that I’ve been around a month I’m starting to gain regular status myself. What up, grande iced coffee with a shot of peppermint? Yeah, be jealous.
Some things to note:
— Suuuuper long lines around 8:50 — 9:10 am; if you can hold off on the caffeine until after the morning rush, your wait will be drastically reduced.
— The music selection is actually pretty good! I’ve heard non-​Good Will Hunting soundtrack Elliott Smith and the Black Keys played here.
— Staff is predominantly friendly and likes to chat from time to time.
— Cake pops! They have them. I have been studiously sliding my eyes away from the display cabinet, but they’re there. Waiting.
Space is kinda limited so I wouldn’t suggest it as a hanging out spot, but wi-fi’s available if you need to dash off a querk ermerl or perst on ferceberk.

Oh… how I have waited to write this review. Restrained myself, really, out of fear from being banned from Unilocal and possibly fired for my crazy online outbursts and then shunned by my family and friends. Anyways, the reason I will never return to this Starbucks, and it will take me a few months to consider any Starbucks, was all over soy milk. The only reason I, and other sad lactose unfriendly people, loved it so much in the first place. And then one hairy barista (shouldn’t it be baristo for boy? whatever.) had to go and ruin it all.
So, for those of you that can rock the easy to reach milk on the station, you may have noticed one or two people lurking near the «bar» like over eager caffeine addicts. No, those are not feigning coffee heads, those are the poor soy milk people who are forced to interrupt the «way too busy-​rista» to hand it to them. All fine and dandy; after a few times you learn to ignore the looks of by-​standers as they try and assess how hipster you are for going all alternative. Usually it’s a short transaction: get milk, go to station, poor out excess coffee, pour in soy, return soy to bar. But not in this establishment.
No, when I went to take the soy milk back to the station with all of the other coffee supplies this ape like barista went all crazy, waving his arms around in the air and yelling out «WHERE’S THE SOY MILK?!!», just seconds after handing it to me. At first I was too bewildered to react, I kind of stood there with the carton half raised in the air and an awkward expression on my face. Once I realized that this crazy man was flipping due to the thing in my hand I carefully returned it and told him to chill out. All this and I still had no soy milk in my coffee. And then the real embarrassment began as he told me to finish my coffee making right there at the bar — chest level, away from everything I need and smack dab in the midst of 50 other people waiting for their goods.
Two coffees I had to prepare in that weird fashion as people tried to go around me for their expensi-​cinnos, coffee all over my coat sleeves and dripping on the floor. At that point I was ready to flip myself, I couldn’t believe that someone who worked for one of the busiest coffee shops could handle stress so badly — I mean, come on, the line is endless and it’s before 8am! So in pure gratification, I poured that soy milk right into my already full iced coffees, not stopping when it happened to overflow all over his stupid bar and taking extra pleasure slamming the lids into place as more coffee splashed about. I haven’t been back since, actually I am now dating Boston Common Coffee Co down the road and despite our hipster differences, I think things will work out. So, farewell Starbucks, enjoy your long lines and frenzied Baristos — and fellow soy people, BCCCo has it too. Hint hint.

Stopped by while walking to the convention center with a friend. Typical starbucks. People were efficient but not especially friendly when we came here.

Great staff, friendly, quick and usually knows most everyone coming through on a regular basis.
The lines can get a bit long but go fast and no where near as long as the places closer to the T and SS.
Pumpkin Spice Latte with whipped cream please! Although it can keep me up at night if I have it too late in the day but oh yummy.
Be sure to sign up on line and earn points for free coffee and one on your Birthday!