TaskRabbit

Kickass service and courteous people to boot! I hired someone through Task Rabbit to go and pick up an iPhone I had reserved at the Cambridgeside Apple Store. Sadly I wasn’t feeling very well that day and needed someone to pick it up for me very late in the day. The guy I hired got out to Cambridgeside super quickly and got the phone to me with no hassles and was very communicative throughout.

The service is wonderful, really helpful and friendly people.

I don’t normally write reviews but I felt it was necessary. I hired someone via task rabbit to help me move after a friend used the service in a different city and had success. I hired this person probably 3 weeks before the move date. We had been in communication the whole three weeks leading up and it was great.
The night before I messaged the guy with no response. The morning of I call and message him 4 or 5 times with no response. 30 minutes before he is supposed to show up he finally replies saying he isn’t going to be able to make it.
I live in Boston and was moving on September 1, which is the busiest moving day of the whole year. Anyone who lives in Boston knows it’s crazy because everyone is moving and everything is booked up months in advance. I was completely screwed over by this guy. I was extremely lucky because I was only moving about a 10 minute walk down the street and had a friend who was able to leave work and help me hand carry everything over. It took 7 – 8 hours what could have been done in 2 hours with a truck.
It’s completely unprofessional and not acceptable at all. I contacted customer service and they were helpful and gave me a $ 25 credit to use toward moving (which was useless because I had already moved) but I appreciate the gesture. They said they would follow up with the guy but I’m not sure what action was taken.

I’ve had great luck with house cleaners!
I haven’t tried the customer service aspect of it yet though if issues come up.

On mid June I found a handyman through TaskRabbit to mount IKEA tv entrainment cabinets on the wall. It fell off few days ago and got destroyed, destroyed my tv, as well as the cabinets below them… approximately 2k of damages that I now have to replace and a wall that I have to fix and repaint. It wasn’t a weight issue nor an IKEA product quality either. The handy man did miss few studs and used underrated screws.
Moral of the story, I’m obviously no longer a customer nor a word-​of-​mouth promoter. I would use task rabbit only to save time, but not for any minuscule task that requires any sort of skill set.

We used to use Taskrabbit all the time when it first started and it was set up in auction format – you described your task and taskers would «bid» on it. Then you could select the person you preferred based on their reviews. They are now on their second update of the website and each successive update is worse. The website has now become completely nonfunctional. With the second update I’d only get to see the same 5 or so people who live in my area – and we had trouble finding anyone who wanted to come regularly. Now, they have this new «they pick for you» function or you can pick – but of the 5 available, now you’re down to 2 because 3 of them are already booked. The original auction system was great – your posting went out to everyone in Boston and they could decide if they wanted to do the commute for the amount you were offering. Now, you get the choice of the same 5 people, maybe 2 of whom have the attention to detail to do a good job, and they’re booked up. It’s like Taskrabbit can’t help from becoming its own worst enemy – each change just makes things worse.

From a task rabbit point of view: They revamped the whole structure several months ago. Consequently, the whole operation is much more confusing and complex. Customer service for TR’s stinks, too, of that’s any consolation.

Well I had great sucess with them so far. March of 2014 I was moving but just couldn’t think of a way to get my cat out of the way and to the new place before the movers showed up. So I hired someone to take my cat first, put him someplace safe in the new home, and help me with the unpacking after I arrived with the movers. I got a great young guy and everything went super smoothly. The next one my tenants left my apartment in dire shape and we started to think there was a horrible smell coming from the rugs. We decided to pull them up with one day before the photos were being taken by the real estate broker. We had no idea there were literally a zillion staples in the rug. I hired a task rabbit to help us pull them out quickly. He was amazingly fast and motivated. However, I do know they changed their template and I not a fan of that. For some reason I get about three people to choose from and none of them seem particularly suited to the task. I could prefer a highly motivated person than one with «experience». I think they should go back to their old way of allowing you to put the project out for bid.

Great company!!! Great professionals!!! I had cleaning girl and she’s amazing!
She come on time, with a lot supplies and vacuum cleaner
After 2 hours cleaning she left my apt sparkling!!!

i wish I had seen these reviews before i signed up for taskrabbit. i had my first experience yesterday and it was very mixed. i had a small move from boston to ny. i hired someone for both sides. on the boston side, it was an utter disaster. the guy showed up 45 mins late, was abusive and aggressive and then stormed off leaving me to do the move myself. on the new york side, the guy was absolutely lovely and helpful and I’d hire him again in a second.
but ultimately i wouldn’t use taskrabbit again. primarily because it is literally impossible to get help from them when an incident like this occurse. i have called customer service 6 times since and have not gotten through to anyone — i also can’t leave messages bc the mailbox is always full. the tasker who left told me i’d have no recourse bc noone would answer and i wouldn’t be able to write a review if he didn’t put in for the task and unfortunately he was right. i finally gave up trying to reach someone and sent an email. i got this response:
«We are currently experiencing high contact volume. Our Member Services team will respond to your request as soon as possible.»
terrible service. next time i’ll just hire an actual moving company.

Do NOT use this service! They stood me up — even after they had confirmed my appointment. They were supposed to arrive at 9 am — nothing, even though they had my cell number. I contacted the company at noon — the person who was supposed to perform the service wrote me at 2:30 to ask if I had expected her… um, yeah, that’s called an appointment! Why would I confirm the appointment and enter payment information if I didn’t actually intend for someone to show up? And don’t even try to call the 800 number — you get a message that they are «experiencing a high volume of calls» — I imagine it’s because of all the complaints! The chic’a response after I said she really screwed me up? «Oh, sorry. Good Luck.» Really? You need good luck if you trust this company!!!

Bad first experience
I signed up two tasks for 10 people on each task. I coordinated with all 20 people for the task (hours of emails). Then the next day TaskRabbit just sends me an email that my tasks have been cancelled. No other information, no reason why. Of course, there is no way to call or get assistance. No information about getting a refund for my tasks which must be prepaid. I feel sorry for all the people who work as TaskRabbits and have Tasks/​jobs yanked away from them due to TaskRabbit’s system errors.
The TaskRabbits themselves were prompt and courteous. Just a poorly designed website and interface by TaskRabbit for projects with multiple task rabbits. Hopefully they can fix this down the road.
Follow up: Task Rabbit customer service got back to me about 2 hours after posting this Unilocal review and sending the latest email to customer support. Apparently when one TaskRabbit drops out of the project the system simply considers the task cancelled and sends that email, even though it was actually active still in the system. There just isn’t a way to tell if your task is active or not on the user interface. Clearly the TaskRabbit system doesn’t have all the bugs worked out on multiple task rabbit requests but my project is moving forward.

This was a big disappointment.
I had been wanting to try TaskRabbit for a while, thinking that if it worked out I could use them for all those little time-​consuming but necessary errands that my soul-​sucking job makes it impossible for me to accomplish during the week. When I ran out of printer ink in the middle of a workday and didn’t have time to run to Staples, it seemed like the perfect opportunity to give them a whirl.
It got off to a promising start. I posted a task and received a response within minutes. From there it went downhill. The runner managed to get to Staples and pick up my item, but for some reason found it impossible to master the art of actually DELIVERING the item to my apartment. I had left explicit instructions to use the directory panel outside the front door to dial my apartment so I could buzz him in. But for some inexplicable reason, the runner chose to email me from outside my building to tell me he was there (an email I didn’t receive for half an hour). By the time I got the email and went downstairs to find him, he was gone. How freaking difficult is it to ring a bell? Or call the phone number on the order? Or if you can’t handle any of the above, how about just calling information to get my number (YES I am listed)?
The runner emailed me to let me know he was busy and wouldn’t be back until after 5 p.m., which rendered the task pretty much useless because I needed the ink for a project that I needed to finish that day. When I told him to just forget it, he sent me on a woe-​is-​me guilt trip about how he was going to have to eat the cost of the ink (well, no, he had the item and the receipt and could have just returned it, but whatever). He made me feel bad so I ended up just letting him come back and drop the stuff off. In all, I ended wasting way too much time on back-​and-​forth emails, waiting around, canceling and then re-​instituting the task, and general aggravation. With such a lack of common sense there’s simply no way I’d ever be comfortable relying on these folks for anything important. I can see it now: «Hey, I know I was supposed to feed your cat while you were on vacation but I couldn’t figure out how to work the key in your lock so, whatever.»
PS When I was asked for feedback by the site I gave the kid a decent review because I figured he was so hopeless he’d never get a job anywhere else. I didn’t want to be responsible for his life of future destitution.

I think this could be a great service, but my experience wasn’t successful. I was sick and needed some stuff from the grocery store/​pharmacy. I chose a Target store and offered $ 12 (plus the cost of the items) to deliver the items from a target about a mile down the street to my house. No one took the offer and the TaskRabbit only gave it a few minutes before it told me to try again later and deleted my post. Weird.

We used TaskRabbit today to move some heavy furniture. Elliott and Shawn were punctual, professional, courteous, efficient and nice!
We will most certainly use this company again. I highly recommend them. This our first try and it was five star! Thank you !

If I knew before I could have reviewed Task Rabbit on Unilocal,I would have sooner. Awesome service. I’ve used them for shoveling, getting stuff at Target when I didn’t have the time, and buying and delivering lawn furniture that didn’t fit in my car. I like that they do background checks and use a rating system for the «rabbits.» A huge plus is that you never have to exchange money with the rabbit, its all done online– even when they buy groceries for you. Excellent idea, good way for rabbits to make extra money.

I love Taskrabbit! I used them I help with my wedding, picking up dresses to dropping stuff off at the venue.
I love that they use background checks on their runners.
My only tip is to post your errand or task at least 24 hours in advance.

TaskRabbit is a great service (formerly called RunMyErrand) and is great to use for when you need something picked up/​dropped off, Ikea trips, you’re sick in bed and need groceries, etc. They offer a lot of discounts online.
Each runner «bids» to do your errand, and you can to choose who you’d like to do the errand and see how much they’ll do the errand for. Yes, you do get to pick who is assigned to you. Most runners have completed profiles, and you can see feedback/​reviews from other users who they have ran errands for. So, check out who is bidding before you confirm your runner.
Runners are also background checked during their applications as well. A great time saver, and can save you time!

I used to be a huge fan of this business, but I have to say that I can’t recommend it anymore. Two of my tasks that were taken on by the errand running bunny rabbits at TaskRabbit were unfulfilled. Looking back, I have used this company four times and had the job completed twice. That is not good enough for me.
I think this 50% failure rate is due in part to the people who took on my simple tasks. Unfortunately, you can not pick your bunny rabbit or runner or whatever they now call these errand people. The bunny rabbits pick you. Think of it this way– the mover, the gardener, the dog walker, the babysitter, the furniture repair guy — they pick you. You can’t interview them. You have to accept their word that they really DO have the skills, equipment, knowledge and understanding of what you need. There’s no negotiation. If they can’t do it, you still owe them the full amount, the same amount that you would pay if they could do your task. So when my tasks did not get done, I still had to fork over the cash. In one case, I was really super annoyed as I could have had a friend do it successfully.
So…you have to pay them even when the task is not done due to the fact that they could not do it. I am just not comfortable with this business model any more.
I think I will go back to doing things myself or sharing chores with my friendly neighbors and family members who do not charge, have the skill sets and advice I need to help me with something, don’t blame me if the task does not go well and show up with pizza and beer.

Great service!
I had a watch at the crappy Kay Jeweler’s at Cambridgeside Galleria that had been sitting there for 2 weeks, hadn’t been able to get over there to pick it up. (Between work, school, the band, and a new home I don’t have a ton of extra time!) Jumped on the website and as soon as I set up the errand with the particulars, Peter was on the case. Doesn’t matter if you haven’t paid for it — just pop the requisite amount of $$ (plus the runner’s small fee) into the website using your credit/​debit card, and the runner will pay for it him– or herself!
The next day, I had my watch in hand — all I had to do was walk up to my front desk where Peter had it waiting for me!
Thanks Peter, and thanks RunMyErrand — dropping off and picking up has never been easier and less of a hassle. Definitely worth the price.