TD Bank

THERE ARE SO MANY FEES. I was warned but their convenitent hours and drive-​through made me look past it. I definitely regret that decision! They are open later than other banks and service is fast and hassle free at the drive-​through. Actually going inside the bank for any reason is a nightmare. The employees lack customer service skills and are not customer friendly. They do not even acknowledge you are there until they feel like it, and when they do they always seem annoyed or bored.

I use TD Bank for their free checking/​debit card for light day to day usage (coffee, lunch, commuting expenses, etc.). I like their long hours and I’ve only had positive customer service at this branch; I had to get my debit card replaced and they printed it right in the store for me. They have a coin exchange, too, but I haven’t used it. I’ve never actually been hit with any fees, even though a couple times I thought I was going to /​probably should have. My only complaint is not the fault of this branch, but in general there aren’t that many TD banks in convenient locations in Boston (when I haven’t been able to get to this one I’ve had to drive to Cambridge, Burlington, etc.). Also, this location is in Downtown Crossing, I think the Unilocal profile says Hyde Park.

Fees, Fees, Fees, Fees. I finally couldn’t take any more fees so I switched to Santander. I wanted to pay off TD Bank’s fees. Guess what? After years of paying fees they wanted cash only to close my accounts. Let me say this: if you like paying fees, you’ll love TD Bank. They charge for everything, even your bank statement. They will eat you alive. You’ll get a letter everyday, every week with a problem and a new thunk-​up fee. Take it from me. I could wallpaper my house with all the letters and fees. F stands for Fee. And F is what they get as a bank.

A lot of fees and poor communication. I will never use them. In a ingle year, I hot hit with so many fees which were either their mistake or partly their fault. After opening, they did not link my accounts and reaultes in me getting hit with fees. After I moved large sum out and close savings, the bank manage didn’t bother to tell me I am below the minimum and resulted in more fees. I tried to ask them but they didn’t care. The workers are cold. I would urge local people to use Middlesex or Needham bank.

I have always liked their convenient hours. The people always deal with my transactions quickly too. Only thing that I disliked was that they started charging a service fee on my savings account and never notified me. It was due to a policy change but I still would have like to have been notified. Otherwise, it has been good experiences.

Tellers here are super-​friendly every time I go. I’ve been to this bank easily over 20 times since I’ve lived in Boston. They are always friendly and nice. Sometimes the lines are long but you have to remember that you are in the middle of a major city, and there aren’t that many TD locations in Boston.

Reviewing a banking center is not my normal «thang» but based on what happened to me a week ago, I find it’s in order.
On Friday the 13^th (typical), I logged into the TD Bank website to check my money situation before making a larger than normal purchase. Imagine my surprise (dismay or misfortune are also appropriate discriptors), when I logged on to find that my bank account is empty! This is all entirely questionable as not only did I have a good chunk of change saved up, but it was also pay-​day and there is no way it should be empty. So, I take a quick spin through my pending charges and it becomes clear… I got hot carded. Apparently, some thoughtful, honest and upstanding citizen decided to spend my hard earned dollars at several gas stations and grocery stores in Georgia. Times are tough, glad to be of help to you, mysterious j@ck@ss.
I called the TD Bank hotline and immediately reported my card as stolen (even though I still had my card and it had never left my possession). I couldn’t have gotten a more unconcerned, less empathetic person if I had called and specifically asked for one. He acted (and spoke) like he was bored and the situation was unconcerning. He rubbed me the wrong way and I decided to follow up by heading up the street to the Winter Street branch near my work.
I hobbled in (still in a cast with my broken foot), clearly distressed because it’s Friday and all my money was just stolen and that means I don’t have the ability to fund my drinking and eating habits for the weekend (and that is a DIRE circumstance) and the woman immediately said to me, «tough couple of days, huh» in a truly sympathetic way. I sighed and with my chin trembling and tears threatening, I said, «yeah…help me.»
And she did. Not only did she help, but she didn’t even see a dispute registering in the system (I supposedly took care of that on the phone with the disinterested customer service rep) and she immediately made sure that she put the charges into the system and printed me off a new debit card right there in the banking center. She was efficient, very kind and understanding and made me feel a whole lot better about a very crappy situation.
Great branch for decent customer service. Now give me my money back!

This is a dog-​friendly bank with dog biscuits on the teller line. Everyone on the line is nice and friendly.