The Inn at Longwood Medical

Pathetic customer service. Check in staff rude, every time we called we waited 20+ minutes on hold, and when a mistake was made about our reservation, they were actually hostile. Would not recommend to anyone. Only merit is their proximity to the hospitals.

Went to a concert at Fenway and we wanted to spend the night in Boston. Decided on The Inn at Longwood Medical after it had a great deal on the Priceline App. I was satisfied with our stay. It is about 15 minute walk to the Fenway area. The rooms were clean, service was decent and overnight parking was only $ 23 a night. One drawback is that the walls are on the thinner side so you can hear any noise in the hallways and louder conversations in adjoining rooms On a funny note, the view from our hotel room was an inside stairwell and the compressor units on a lower roof.
If you are looking for a place to stay on the less inexpensive side, I would recommend this hotel. It is a central location of the city. I would stay here again.

Full disclosure: this was a work-​related stay, paid for by the organization who invited me to a working meeting on healthcare quality improvement.
Great location — was able to walk down Longwood to the Riverway, part of Boston’s Emerald Necklace of parks, and take the loop around a lovely riverine landscape with some very amusing fish activity at the water’s edge. Have NO IDEA what those fish were up to, at one point I thought they were gon’ join me on my walk.
The room was very comfortable, everything worked well, and the place was very quiet. Getting to the Inn from Logan was a breeze on the T: took the Silver Line shuttle to South Street, the Red Line to Park, then the Green/​E to Longwood Area, with a short few block walk to the Inn.
Lobby isn’t anything to write home about, but there is a great little bar/​grill on the Galleria floor, along with a food court and a CVS. Easy walking to public transportation and other area attractions, including the Riverway park I’ve already mentioned.
If you’re in Boston for business at the BIDMC, or have family getting medical treatment there, this would be a good choice for a home-​base close by.

We stayed here this weekend and the hotel was excellent. The staff was friendly, our rooms were clean and well air conditioned. The food was good at their restaurant and the best part? A cvs in the same building! It has everything we needed and the queen suite was super sweet!

The cost of a higher end hotel, with all the charm of a motel off of the Pennsylvania turnpike. Yes it’s Boston, everything is expensive but I will choose to take my $ 500 /​night elsewhere. The accommodations are cheap, space is small so plan to pay for location. Sleep was in short supply with the erratic air conditioner that sounded like it was powered by a two stroke engine and the house keeper who decided our room needed to be cleaned at 830 AM on the day of check out.

We had booked the room for a Red Sox game. Decent location to Fenway, a little bit of a far walk but we figured for the cheap price it wasn’t bad. The gentleman at the front desk was super rude, claimed my card wouldn’t work for the deposit after swiping it multiple times and we had to pay in cash (surprise — I checked my credit card the next day and there were two $ 50.00 deposit charges!). After that, we got up to our room and we were greeted with an awful smell of cigarette smoke. We immediately walked back downstairs and checked out. Still had to pay 16 $ in parking.
I had booked through Expedia, and had hope when I received an email response from a manager at the Longwood asking for specifics on why I left a negative review — unfortunately, she didn’t take the time to apologize or reply to my answer at all.
I would not recommend this place to anyone. Pay a little more and stay elsewhere.

We stayed here one night and really did not have a very good experience. It started at check in when we called ahead of time to confirm that we could check into a room with 2 queen beds and that we could check in early. We booked the hotel room on hotel tonight and understand that they can not guarantee it but would try to accommodate us if there was room.
For this reason we called ahead of time to see if they were able to accommodate us and was reassured that they could. We then got to the hotel about an hour later and on check in was told that they were not able to honor that unless we paid an upgrade fee to get the 2 beds. Now this infuriated me as we were not only told, but assured that we would be able to get the 2 queen beds not more than an hour ago.
Once we got into the room it did have a musky odor and we found hairs in the tub, which is kind of gross. We also had a smoke detector that was constantly chirping likely due to an old battery. We called to have it fixed and was told that they were going to send someone up but no one came. The next day we made them aware of this and was told that the manager was going to call us but again he never did.
So to say the least, we did not have a good time at this hotel and will likely not be coming back.

This is an unassuming but conveniently located hotel to the Boston medical campus. I stayed here for an interview in January and the location couldn’t have been better — the cost was worth the convenience of being able to walk to the interview. I was not in the room for long, but it did the trick for getting a good night’s sleep and getting ready in the morning. The room was on the smaller side but I felt the price was extremely fair in comparison to other hotels around the city (especially since this is one of the few options in this area).
The hotel staff were very friendly and helpful. My interview went until mid-​afternoon and then I had a flight out, but I was able to check out early and leave my bag with the concierge who also offered to get my a cab to the airport. Noah was working at the front desk when I checked in and was very helpful with questions I had regarding the area. Overall I was very pleased with the stay and would return if I had to stay in this area again.

This was the hotel site for a conference I attended. In general, the hotel just seemed dirty, carpets smell. Pillows were lumpy, bed was soft, but not terrible, restroom extremely small– no counter space, tub didn’t drain well. The shower handle in relation to water temp was very temperamental. The elevator sensors aren’t good, so don’t let the door shut on you! Service in the attached grill was good, but restaurant smelled funny. I would say all carpets need to be replaced!!! Also– no recycling!!! I give it two stars as it is located only .4 miles from the green line.

Not worth the money. Poor customer service. Tv channels don’t come in. & they don’t care, just star there’s nothing hey can do. Shower was hot then freezing cold, switched every minute or so throughout entire shower.

Not recommended. A bit outdated and overpriced. Needs improved housekeeping.

Called to book a room. Didn’t have my cc on me. Called back later that day. Said they had no more room and they were really rude about. No apology no I understand this can be frustrating. I understand these things happen but don’t make me feel bad about it.

My wife and I stayed there 2 weeks ago. The only reason we didn’t scream and run away was it’s proximity to the Joslin Diabetes Clinic. When we walked into the room the temperature was about 55 degrees. Great. So I know the AC works. The reason it was set so cold was because the room reeks of sweat/smoke/mildew.Wait! It gets worse. If Howie Mandel stayed here he would have killed himself in a second! Our feet stuck to the carpeted floor in numerous places in the room. That wasn’t a typo. I said «stuck». We asked to move rooms figuring that there might be a section of the hotel that has been renovated recently. No such luck. The front desk was very accommodating but all the rooms are the same. If anyone has any kind of compromised immune system, stay away from this place! On a positive note, the staff was very friendly ;)

I stayed here last week, Jennifer (front desk person) was so helpful and they allowed me a late check out which was a huge help. I got in from NY very early and there weren’t any rooms ready at 8 am but they told me to check back in but i was in a room by 10:30 after they held my bag and I went to get breakfast and run errands. Thanks agin guys

Rooms are on the small side and a little old, but was very clean. Would stay here next time.
CVS and food court attached, makes it very convenient.

This place is centrally located near any hospital you could dream of. Therefore, expect a lot of ambulance sirens, which you actually get used to after a couple of hours.
My main issue with this hotel is the lack of customer service. Only at one point did the concierge hail a cab for me and I gave him a tip because I didn’t want to be completely rude. However, the day we arrived, he saw us (two women) getting out of the cab and struggling with our luggage but didn’t even go outside to offer to help.
The lady at the front desk was on the phone when we arrived to check-​in and throughout our whole interaction, it seemed like she wanted to be somewhere else.
The rooms are basic, the beds are hard, and the bathrooms are somewhat small. The only great thing about this hotel is that it is directly connected via elevator to the Longwood Galleria, which is a convenient collection of shops.
If you walk a few blocks (past Harvard Dental school) you can catch the T’s Green Line, which I needed for some business. The area itself seemed safe enough, I never felt threatened or uncomfortable. You will see a ton of students and doctors or nurses running around in scrubs; I’ve definitely seen worse.

Without boring you with the gory details, I’ll just say that I had no choice but to stay here. What a sad, sad thing that was. Basically akin to a $ 69 hotel room, except you get to pay $ 179 for it. Hallways are dark and depressing; rooms are clean, but cramped and dated. Pillows are the typically too-​tall, too-​firm deals that haunt cheap hotels. The free wi-​fi is spotty, particularly in the expensive conference room. My room service breakfast was awful — greasy and tasted like it had been sitting under a heat lamp for hours, although I happen to know it was made fresh. And there is nothing — and I mean NOTHING to do around the hotel, unless you have business at one of the nearby hospitals/​medical centers. N.o.t.h.i.n.g.
The one redeeming thing was the cheerful guy who agreed to give me late check-​out until 2:00. Problem is, every time I tried to get into my room after normal check-​out time, my key didn’t work and I had to go to the front desk to get it re-​activated. The front desk clerks acted like this was totally normal and I should’ve expected that — of *course* the computer doesn’t know I arranged for late check-​out. When I expressed my irritation and said they really ought to fix it, the clerks exchanged looks as if I was being high maintenance for wanting to get into my room.
Avoid.

Came here for an interview at Children’s Hospital.
Highlights:
–Clean, comfortable rooms, although not worthy of the price you pay
–GREAT location if your business is within the Medical Center area
–You get a 15% off voucher for their in-​house restaurant (reviewed in a separate review)
–Friendly staff
Overall: 3.5÷5. The room was not comparable for what the price commanded. Otherwise, it was fine.

I stayed here this week for one night, for a business trip. I was a bit concerned when I read the reviews on line they are very mixed so I didn’t know what to expect.
Upon arriving the lint does feel a bit confusing as the reception area isn’t immediately visible. When we checked in though the staff were extremely polite and printed out a map to a local watering hole I mentioned trying, without prompting, which was thoughtful and considerate.
My room was fine, it was clean and comfortable, the coffee maker didn’t work though which was painful the next morning. My colleagues room however was stinky apparently, which correlates with some of the other reviews on Unilocal.
This hotel us convenient to the main hub of the medical facilities near by and fenway park. The airport is a $ 25 cab ride, northeastern university is about a $ 8 cab ride. The locale isn’t exactly hopping but it depends what you’re in town for.

All the hotels near the convention center were booked by the time we signed up for a design conference there, so we got stuck here.
If you don’t mind a toilet that only flushes properly every other time, a shower that alternates between scalding and freezing and being surrounded by sick people in several hospitals, then spend a few nights here.
I’m pretty sure that if the US was to suffer a zombie apocalypse, this area would be the origin of the outbreak. Kinda seemed like it might have already happened because when I first arrived, the entire lobby was deserted. And, should said zombies invade the hotel, would we be able to escape through the window and onto the roof? Nope — bolted shut. There were some pretty weird smells in the hallway at times and there are only guest rooms on the top 3 floors. No idea what the floors between the lobby and 6 are for. Probably quarantine. :P
The parking garage next door BLOWS but at least you can get your ticket validated, which will save you at least 17 bucks. The beds were comfy and the place seemed pretty clean albiet old. The wifi was free and a decent speed — so you can quickly access the CDC’s zombie survival guide (
) should the need arise. There is also a bus stop nearby and public bikes across the street for a speedy escape.
BOTTOM LINE: Too risky.