The UPS Store

These guys are our unsung heroes. We have lived in the neighborhood for a number of years and using them for shipping and receiving packages has been one of the best decisions we ever made. Gone are the days of missed deliveries and lost or returned packages. They’re open late and on weekends. Need something notarized? They’ve got you covered. This store and the manager, James, have consistently gone above and beyond for us. If there is some award they can win for their franchise, they deserve it. We will always choose UPS first after all our positive experiences here.

Yes they are a small shop and usually only have 2 guys on staff, but I find this one very efficient at getting things done. I stopped in for a big job around 430PM on Friday and a busload of customers walked in right behind me. It only took them 10 minutes to get through the UPS shipments and then they handled my issue quickly as well.
I also appreciate that these guys are still in business: several ship/​copier/​internet places have moved out of the Copley Square area, making it hard to find help when you need stuff done.
Thanks again

Fast and friendly, always greet with a smile.

Called this location shortly before it was scheduled to close on 6÷24÷2015. Devin answered and confirmed his location was open until 7:00PM. I explained to him that I should be there just on time, and when I arrived at 6:59PM the door was unlocked and he was so helpful. I needed to print out concert tickets to New Kids on the Block, and made it just in time. Devin saved my entire night!!!

This is the best UPS store that I’ve been to. James opened exactly on time, made it easy to return Comcast equipment, and made it very easy to ship packages to California. Couldn’t ask for a smoother experience.

They charge you for using the internet to download your files. It cost me $ 9.45 to print 6 pages!

This UPS store might be small but it definitely provides all the services! I stopped by today to mail something to a friend in California. The whole process took about 10 minutes before i paid and left. Super friendly and helpful staff offered me advice in terms of packing! The UPS experience is definitely way better than my USPS experience!

I stopped by this UPS location yesterday. They were extremely friendly and helpful. I was very impressed.

I went here yesterday and these guys were super friendly and helpful. Truly went above and beyond to help me.

I come here to ship items for work or send online returns via UPS. I haven’t had a bad experience yet – the staff has always been able to help me get whatever I’m shipping out the door, and it’s always arrived on the other end on time and in good condition. I do find UPS expensive, but they’ve been able to help me with rush deliveries on weekends that the USPS just can’t touch.
This particular store is pretty small and doesn’t have the best selection of packing materials, so if you can, come with your item already boxed.

Sure they might not be the most inexpensive option when it comes to shipping, but if you have a fragile item that needs to get somewhere in a hurry, I doubt anyone can provide better service.
Plus the location is super convenient if you live on Comm Ave/​Beacon St etc

I can’t give the entire UPS corporation a 1 star, so I’ll have to settle for this stupid Unilocal review to vent my anger.
UPS stores are individually run, so each location is basically a franchise, in the same way that 7−11s and Dunkin Donuts are basically individual franchises that buy the right to use the corporate name. Any mistakes can’t really be attributed to them, because all they do is take the packages in and throw them on a truck.
The UPS corporation lost a fucking bike box, which is roughly the size of a human being. I also didn’t insure the package (my mistake) because I thought it impossible to lose a cardboard box as big as a PERSON, so they could only give me back $ 100 on the package.
Those motherfuckers owe me 600 dollars. And there isn’t a FUCKING THING I CAN DO ABOUT IT. I WANT TO WATCH THE WORLD BURN GODDAMMIT, BUT NICK AND JAMES WERE REALLY HELPFUL AND SO I CAN’T YELL AT THEM BUT INSTEAD I HAVE TO TYPE THIS FUCKING REVIEW IN CAPS LOCK IN A VAIN ATTEMPT TO EASE SOME OF THE MURDEROUS IMPULSES THAT ARE CURRENTLY ENCOURAGING ME TO DAHMER THE SHIT OUT OF EVERYONE IN SIGHT EUGHHHHASLDFKJA;SLDFKJ

I have nothing but positive things to say about this UPS so I’m happy to write a review that helps level the playing field a bit! I needed to return a pair of shoes to Zappos and get an affidavit notarized. Lucky for me, I discovered after some googling that I could get both errands done at this UPS store.
I called to confirm that their notary was on-​site that day and then headed on down to Newbury St., without checking any reviews to see what’s up with this particular location. Two very friendly employees greeted me and one turned out to be Rachel, the notary (or notarizer, or notarer… whatever the proper name is). She was great – fast and pleasant and easy going. I signed, she watched, stamped the affidavit, and we were done. I pulled out the package I needed to mail and she took care of that just as smoothly and I was in and out of the place, receipt and tracking number in hand, within 5 minutes.
The next day I was browsing Unilocal and I decided to check the reviews – wowza, there are some horror stories! In a panic, I tried to track my package to see where it was. My heart dropped when I saw its status: not picked up yet. What was going on here? Was I the next Newbury UPS victim? I called the UPS store, ready to yell and fight and make sure those shoes were returned. But the woman on the phone was so nice and explained that it was Monday morning, I had dropped off the package Saturday, and ground deliveries aren’t picked up over the weekend so it wouldn’t go out until that evening. Well, long story short, my shoes were returned without any drama, just like she said.
This UPS store gets the job done. I hope my review and Shan’s review help send people their way.

I feel that after reading the other reviews that this place deserves a better representation. I come here from time to time and each time I have a pleasant experience and get help fairly quickly. I am thinking the staff may have changed since those past reviews. I found the staff friendly and even funny.

I work right down the street from here and huffed down with my holiday packages to be sent yesterday. I had my tape (based on a prior experience of having to buy a entire roll of tape because I didn’t have any) and my bubble wrap. I bought two boxes and the girl said — «you can’t pack your box in the store though». What? Why not? «Oh, we offer a box packing service for some obscene amount of money.» So I stood right outside their door on the stoop in the cold and snow and packed my boxes. People had to climb over me to get into the store — which made me happy because everyone said «why are you packing your box out here in the freezing cold?» and I got to say, «because they won’t let me pack the box inside the store» and they all said «that is stupid». Yes, yes it is.
I also noticed two things when I actually was mailing the freshly packed boxes. First both of my packages weighed 6.05lbs and since they always round up, I got charged for 7 lbs each. Two boxes, different sizes and different content both coming up at EXACTLY 6.05lbs and getting rounded up??? Hmmmm. Second — the woman was adament that I had to pay for 2 day shipping to get it there by Christmas. She said estimated delivery for ground was Christmas eve and it probably won’t happen. I didn’t fall for it.
When I got back to my office I looked up the tracking numbers and they say estimated delivery date ¹²⁄₂₃. Hmmmm.
They do get props for being super nice and cheery while they rip you off and make you stand in the cold to pack your box even though NO ONE else is in the store.

you know… i used to like going into the ups store… but lately they have really aggravated me. until my last two visits, i have always been greeted kindly and the salespeople were eager to help. the last two times i was in the store, i was waited on by a rude guy named james. he didn’t even say hello and was totally passive aggressive and absolutely not helpful. today he told me he was going to charge me $ 2 to use a piece of his clear packing tape. times really must be tough for the ups store…
i hope that the next time i am in the store, the more friendly workers are there instead of james.