Uniqlo

Very good value, even if many sizes are not available in store.

I visited this store in Quincy Market close to the Marriott Custom House Hotel when we stayed during our Boston visit. Having been to Uniqlo stores in Japan, NYC, Los Angeles and Southern California, Hong Kong, etc. It is obvious to me that the service at this store is below bar. Most of the staff seemed inattentive and nowhere to be found for assistance. The store is primarily upstairs with a downstairs entrance. The usual greeters at the door we’re not doing their job without any hint of enthusiasm (on both of my visits). It’s disappointing to an Uniqlo fan.

Website says you close at 9pm, just got kicked out at 7pm. Post your hours on the door. Wanted to get some shopping done while in town but I guess that idea is null and void. Back to H&M in my part of the world.

Multiple entrances from inside and outside Faneuil Hall (Boston Mrkt), especially the swirly staircase that takes you up to Uniqlo. I know for newcomers like me who have never been to Uniqlo would be right off the bat… intrigued as heck.
When I first heard from friends that the store was Japanese originated, my first thoughts of the fashion line were the Pikachu onesies, as well as the furry cat eared hats and other kawaii Tokyo style trends! Anyway I wanted to give it a look. Kind man standing by stairwell gave me a free Uniqlo magazine of models in their clothing, just like what you would see out of a L. L Bean mag. As I browsed through it on my way up the stairs, I was surprised to see that their clothing line was pretty normal actually. Nice neutral colors… pine, burgundy, navy, black but also other brighter colors. Lots of sweaters and parkas.
Got to the top and oh my gud, it was like a mix between GAP & Charming Charlie but it wasn’t?! Lots of things were color coordinated, like what you would see at Charming Charlie. I was in need of a nice parka and they had the color and style I liked. However, this place is a wonder to browse but expect to leave empty handed or put down a good $ 100+ on one coat or a couple of under layer wear because those $ 12 socks will have to weeping into your wallet afterward.
Clothing wise, I do not think it’s anything special that you would see outside of the states but I do suggest visiting this store while you’re in Faneuil because you do not see many international department stores like these anywhere else. Even if you are tired of the same Forever 21, H&M’s in the cities. Try this one. EXPLORE EXPLORE, people!

Uniqlo is a welcome addition to Faneuil Hall, but the layout of this location is narrow and wonky. Cashier and fitting rooms are tucked in the far end, requiring you to make your way through the crowd. I went the Monday after Christmas and there were 2 cashiers and a line snaking down the hall. Not sure if they were short staffed, but it would’ve made sense to pull any of the 3 employees standing at the stairs to man the empty registers. The system is also quite a sight for those with gift receipts… my receipt came with a bunch of random letters and the employee spent 5 minutes matching the letters to a key code sheet to get the price.
4 stars for the quality of the clothes and the free hem service, but 2 stars for the store itself — this is an improvement over the pop up location but nothing close to NYC.

Only reason this is a low rating is because of their customer service. I made a purchase a few weeks ago and during the transaction their cash register froze. They moved me to a different register, and made the transaction. They assured me they were not charging me twice. Sure enough, I was charged twice which I saw on my credit card statement. I have called them twice now, each time, they say they are looking into it, but now one month later, I still have not heard back from the store to get my refund for the duplicate charge. My case is simple, a double (back to back you can see on the timing of the transactions on my credit card statement for the same amount) charge. Only a company that does not care about its customers would ignore such a thing.

Located above the market place/​where the food court is. Sorta hard to find, so they have several people stationed at the entry and then you walk up stairs. The space is bright with white lighting, the kind they use at make-​up/​beauty section… so everything looks great!
The space is small compared to say the one in NY, so they have the usual, best selling core items — like the puffer jackets and t-​shirts. Since, it’s like a month old. the staff is still getting trained. Walked in there an hour before closing, store sorta empty and once upstairs no one says anything. Staff just talking to themselves.
It’s a good add, but I don’t really have reason to shop there. I have a packable puffer jacket that I have never found use to wear in Boston as it’s so light weight, so gave it to my sis in California!

Uniqlo may offer the warmest and most compact/​light clothing but trendy is not what they carry. I would shop elsewhere for cute/​modern attire. Their ladies collection is too mature. All the staff are super friendly and knowledgeable. You can find final sale items ($ 5.90 and $ 9.90) occasionally. Top notch customer service when it comes to returns and price adjustment. The supervisor, I think his name is Kervens, is super helpful. I thought the transaction will be easy (scanning the receipt and items) but it turns out that the employee has to punch in every digit into the register. Ouch! Sorry, but my wallet is happy because of you. It will be nice if they can add a kids section at this location.

I love Uniqlo in New York so it was not a shock that I would like the Boston outpost as well. Smaller than the New York store but still has great quality and attentive service. Pretty much like everything I have ever bought here except for socks which were meh. Check it out if you are sick of the same old clothes.

Mixed feelings about the moved location, now in the main Quincy Market building 2^nd floor. 4 stars for a simple reason — their clothes are good. Period. The deals are not bad in time for the holiday season. But the online deals are much better given the ones in store basically fly away unless you are the kind to stand in line for the store to open. Not me — please!
Here are a few pro tips:
— Avoid weekends unless you like a ‘visiting the zoo’ kinda feeling
— The aisles are quite compact. They have put in too many things and made max utilization of the space. So walking in between aisles can be challenging especially when the place is crowded
— Seek help from the staff because some of the clothes are stacked way up in the aisles, unless of course you are 10 feet tall or so
— 2 ways to access the store; one from the main outside entrance bang in the middle of the building where the store sign and the faux elevator with mannequins going up and down. The second is from the seating area of the food court — go up the stairs where people sit with their food.
— The biggest benefit; for me at least — they carry Men’s XS size. Tough to find that in most other clothing stores.
Burn that cash, but don’t go nutts (like me)!

Pretty good! Inventory doesn’t seem as large as some of its other stores. I didn’t really like how the whole store is split down the middle. It was very crowded and hard to go through, especially when I was leaving from check out. Overall it’s a pretty good store! Plus it’s much closer, so that’s a bonus.

2 check in’s in a week? Returns…
it was super easy to return stuff! I thought something would match but it didn’t so I brought back one of the three items I bought and gave them the product, receipt and credit card and it was back on my card in less than 2 full days.
small store, but helpful staff and HUGE changing rooms. It’s like a runway in there.

My current regret in life is shopping at this store): I bought several items and returned one item more than a month ago… my refund is no where to be found.
I’ve called and emailed the company. Every time I speak to them, they tell me to wait seven days because their accounting team is still working on it. They *never* get back to me within seven days. Whenever I call back to follow up, they tell me the same thing (e.g. «we’re contacting the store», «give us seven days»). This has been such a pain and really time consuming.
***Update 6/​20/​2015***
After waiting yet another seven days, UniQlo did not get back to me. I called the company again, and an employee said that she’d call me back later that day. Well, she didn’t. I was so fed up with UniQlo that I finally filed a claim with my bank yesterday. My bank processed the claim and put the amount back on my card in less than 24 hours. I really wish I worked with my bank, instead of UniQlo, sooner.

If you ever been to a uniglo in NY, London or wherever prepare for disappointment. Tiny, crammed, limited colors limited styles

This is one of those stores that’s great for some things and not so great for others. For instance, the jeans just don’t fit really well. They’re OK, but they’re just sort of a weird fit.
On the other-​hand, their shirts are great. I have many button downs that I wear for work. You would never ever know that they were super inexpensive.
I also bought a winter jacket here this year which is a pretty good jacket. I got a super great deal and while it’s not a jacket that will last for 10 years, the price paid is well worth it.
My favorite thing from Uniqlo is their underwear. Both the boxers as well as the trunks are the best. Calvin Klein is 4 times the price and not much better in quality or fit. I mean trunks here are 6.50 each. How can you beat that?
HeatTech pants are great for winter and I buy a pair each year. And I get socks for my wife each Christmastime. She loves em!

I don’t know why everyone is complaining about the limited selection. It explicitly states that this is a pop up store — what do you expect?
I came here to have alterations done on pants that I had purchased at another location. I wanted to get these pants in a different color but none of the stores I visited carried them in my size, and they were sold out online. This store was the last place I expected to find them, but to my surprise they had them! So that worked out nicely.
The reason for docking a star is because they couldn’t finish the alterations until the next day. I guess I shouldn’t expect too much, but it’s not exactly convenient for me to come here and other locations were able to complete it within an hour. That being said, this little shop did the trick for me, and I can’t wait for the permanent location!

What a wonderful place to come shop for simple, nice and practical clothing at a decent price. The fabric they use are cotton and linen, sold ~$ 30 for a button down shirt or cardigan sweater.
This is just a pop up store, so they don’t have a lot of variety. I suggest coming in, trying a few things on, determining your size and ordering from their online store. (
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NEWS: This store is a Pop Up that will be open until May 2015, and after that, THERE WILL BE A BIGGER, PERMANENT UNIQLO STORE IN FANEUIL HALL! (I was at the store the other day and employees confirmed this.)
Complaining about the small size/​selection of a Pop Up store is really unfair. Unlike most other reviewers complaing about this, i’m just grateful that there is a Uniqlo location that I can get to on the T! Yay!
Now I can buy Uniqlo items online with confidence, since you can return/​exchange online purchases here.
There is a FREE photobooth (like the ones in Urban Outfitter stores, except it’s FREE and they’ll even email you your snaps).
The fitting rooms (though few. I think there were only 2 or 3) are super spacious and are brightly lit… I discovered that it’s a great spot for a selfie.

I love this brand, I got exposed to them on our last trip to NY and it’s japan’s version of H & M, affordable, yet fashionable simple clothes.
So when I saw this store while we were exploring Faneuil Hall I was super excited. But when we got inside we figured out that this pop up shop was tiny! They did not offer a lot of clothes that their normal flagship stores would have. I am glad Boston is getting 4 real stores, but having a small pop-​up with very limited selection, leaves a bad taste in shopper’s mouths that makes them not want to check out the regular stores vs stirring up attention as they probably hoped for.

Not a wide selection, but I imagine this place was a great way to tide Uniqlo fans over until actual locations at Natick and Chesnut Hill were open.
I couldn’t find a lot in the sizes I needed — medium women’s and medium men’s — so that was disappointing. But it did light the fire to get myself to a real Uniqlo the next time I was in Boston, which totally happened.

This is a pop-​up location for Uniqlo, so it doesn’t have a very wide selection of apparel — mostly puffy vests and jackets, sweaters, cardigans and button down shirts with a smattering of (insanely comfortable and cheap) legging pants and undergarments.
The store is clean, well lit and immaculately staffed; there’s a person there to greet you, one to ask if you need anything, one to attend you in the fitting room and several available to check you out at the register. I found the presentation of the clothing to be so perfect that it was puzzling (what am I supposed to do with all the plastic, cardboard and tissue paper they incorporate into the shirt folding process in a wastebasket-​less fitting room? I had to leave stuff on the floor and slink out.)
A couple notes:
— The popup features an on-​demand T-​shirt designing machine that lets you pick colors, upload images, add font and mess around with mosaic/​splatter paint tools. The printing process takes about 10 minutes and the shirt costs $ 22. You could make someone a pretty neat gift here.
— The video display behind the cash register hypes Uniqlo’s recycling program for used clothes. As far as I could tell, it only applies to their clothes, but it’s a nice touch regardless.

I know that everyone will be freaking out because there is finally a Uniqlo in Boston, but I personally don’t find their clothes very special. I think they’re very expensive for what you’re getting (very plain and simply style). A plain navy blue sweatshirt there is around $ 30, and looking at it, I feel like I could find the same thing in Marshall’s or TJ Maxx for $ 5 – 8. I know this place will be popular though because of the brand name alone (people are obsessed with getting Japanese fashion labels so they can feel stylish, like people buying SuperDry just because it has Japanese on it, but it is actually a British clothing company that just puts Japanese on their clothes). I’ve been to the Uniqlo stores in LA and in NY and this one is significantly smaller, thus giving it less selection, so that could contribute as to why I didn’t find anything special. If you find this place has your style of clothes, I’d recommend going to American Apparel to get the same thing for a lot less money.
Edit: The Uniqlo in CA was not in LA, but in Costa Mesa at the South Shore Plaza.