Verizon

I bought my Iphone here almost a year ago. When I bought it I wanted the case and screen protector because its expensive to fix. I was told that the screen protector I bought had a warranty. I was not told that there are options of screen protectors. When I returned I was told the screen protector that I bought actually does not have a warranty. Gee thanks for screwing me over salesman, I would have preferred the one that does have a warranty had I known about it.

I *hate* Verizon, and after half a decade decided to give them another shot after they came out with a better deal than AT&T for data. Osborne (I think that was his name, if I’m wrong, I’m sorry!!) stayed with me for THREE HOURS while we got me a new phone, brought over two tablets, and moved a TON of information from my iPhone to my new Android device. Well, we tried to bring over two tablets. Turns out my AT&T iPad Air which was bought from Apple is «locked to GSM”-I don’t quite buy this, and will be finding a work around. I asked a zillion questions and Osborne was all to happy to answer, even if he had to ask someone else. I’m a little hesitant after my bad breakup with Verizon in 2010, but we’ll see if second chances are really worth it. Their sales people seem to work very hard.
The few bad things: The store has two people who greet you when you enter, which is great. Without that, I would have had no idea of what to do-​there isn’t a sign to check in, or anything. The other bad thing is that the accessories (cases, wireless charging pads, etc.) are just as overpriced as I remember them ever being from a Verizon store. 20%+ from what competitors are charging, like Amazon. Go there having ordered your accessories from somewhere else. The other thing I didn’t appreciate is how the manager had a serious attitude when he tried to explain how the iPad is locked. Dude, I build computers. I teach people about their phones. You don’t need to talk to me like I’m five.

The wait is long no matter how not busy they are and the front people who «greet» you are off putting. But I got a new phone here and traded in my old one for great value! I was happy in the end even though it took forever to do. The location is convenient for me as well.

I went to Verizon Wireless to try to get a non-​Verizon tablet activated on a VW mobile data plan (pay as you go, monthly limit, didn’t really matter I just wanted to check out the new tablet with the games I have without tethering through my phone all the time).
Typically Android devices offered with a plan with another carrier (i.e. AT&T) will not work on the Verizon networks, but sometimes you can get a Verizon SIM card activated and running depending on the device. This particular tablet is only sold along with AT&T data plans (not sold by AT&T or through that company, but it’s design is for their networks, I guess).
Long story short, Chris worked with me for a solid 30 – 45 minutes as we both tried to figure out a way to MacGuyver our way into the Verizon Wireless network for my tablet. He even opened up a couple of brand new SIM cards to try activating them different ways and then inserting into the tablet, just to make sure there was no way of getting it done.
While we couldn’t get the tablet on the VW network, which is because of the different types of technology used by the Verizon network compared to the other providers, Chris (and multiple other employees who had time to pop over to brainstorm, for whom this all actually seemed like a lot of fun — actually enjoying their jobs) spent a good chunk of the rush hour period trying to help me do something that we both were skeptical of to begin with.
Chris’s general demeanor, and the friendliness of all of the other staff members that came over to try and help, made the experience as friendly as I can imagine in a retail store.

As someone who detests Verizon, I had a very good experience at this store. My phone was displaying a SIM-​related error message. After checking in I was immediately helped by a woman named Meghan. Meghan was patient, kind, and had a big smile on her face. The customer behind me spoke only Spanish and the Verizon store had someone on hand who spoke the language which I thought was great.
So — given that my blood pressure rises whenever I have to deal with this company, I was pleasantly surprised by the customer service at this store.

Part 1:
The worst customer service ever. Laziest employees I have ever encountered. Most UNPROFESSIONAL Manager that I have ever met.
They do not care if they sell you a defected item and they do not care if you walk out the door unsatisfied and unhappy with the quality of their customer service and their products. For any business, regardless of their level, that is a recipe for failure.
I purchased a Razor M phone at this store on a prepaid plan. The phone I purchased was damaged within the first 30 days. I went back to this store to seek a solution. I was told that in order to exchange the phone, I would have to contact Motorola and they would sent me a replacement phone because I was covered and within the time allotted to make the exchange. (90 days? Website says 12 months but we’ll go with 90 days.)
I did that… but this phone was still giving me problems. I decided to buy a new phone. A Samsung Galaxy 4x – whatever. (That’s how little I care about brand names but it seemed like a phone that work better.)
I purchased it ONLINE at Verizon Wireless because the store did not carry the phones with them. (What???)
Within two weeks, the camera of the phone began to send error messages and stop working all together. It occurred within two weeks. So like with the Razor M, I went back to the Verizon store to seek out a solution. Maybe I just have bad luck with phones but I already spent an upwards of $ 500 dollars within two months at Verizon so I figured the least that I could get was some direction and customer service.
I walked in on Day 1: And rather than assisting me the same way I was with the Razor M, I was interrogated with questions. First one: «Where did you buy this phone?» «System doesn’t show that you bought this phone here. Where did you get this phone? If you didn’t buy this phone here we can’t help you. Sorry, you did not buy this phone through Verizon, we cannot help you.» —Why on earth would I take time out of work and my schedule just to go to Verizon to mess with its employees and bum a new phone off of them? I was handing over my Samsung. All it had was a broken camera. You can fix that and it cost you nothing but its unacceptable that I have to buy a phone and then have it be defected within two weeks of me using it. Their suggestion? I buy a new phone. ANOTHER PHONE. How NICE of them.
They kicked me out the store with that being the solution.
I came back on Day 2: Because I am not lying or making anything up and its unfair that these people are treating me this way simply because we’re talking about a Samsung and not a Razor M. Before coming in, I called Verizon Wireless to see if they could offer a solution and I used the online chat but they both said the same thing. «Go to a Verizon Store. They can better assist you.»
On this day, an employee lightly looked up my info, restated that there was nothing in the system. Asked me again where I had bought it and asked me why I had come back. At this point, they’re making me feel like a nuisance and I am not. I am a paying customer. This employee, Americo, did not bother to make the additional effort that a customer service representative makes while working on the job to make a phone call to find the solution. I was dispatched with a single, «Call Samsung but I don’t think they can help you because there no warranty on prepaid devices. And they may not help you because we don’t know where you bought this phone» HOW MANY TIMES DO I HAVE TO SAY I BOUGHT IT ON VERIZON WIRE​LESS​.COM FOR THEM TO BELIEVE ME? —So there is no warranty on prepaid devices when its a Samsung but there is when its a mundane Razor M? Americo was only nice enough to leave a note on the case, asking that I be provided with further assistance. Because he was unable to.

I previously had a great dislike for Verizon. But I went into this Verizon store and Simba provided GREAT service. I had several request that I asked of T-​Mobile, AT&T, and other Verizon shops. They would not accommodate these requests, even though they weren’t too complicated. But Simba competed all my request for particular types of services and phones in short time period. He is highly intelligent, great customer service and exceptionally helpful. I will be transferring my family’s account to Verizon BECAUSE of Simba.
Also, Chris (the store manager) was very good. I called Simba the following weeks regarding some services. Simba wasn’t around but Chris handled my request very quickly. Everything was taken care of in a heartbeat.
I definitely recommend using Simba and Chris at this Verizon shop.

Went there yesterday, had to wait about 30 minutes to even get acknowledged. After that because I wasn’t getting a tablet or something special I was treated like I didn’t matter. Walked out without buying anything. Went over to a different store in Quincy & was helped thoroughly there. I would not recommend this Dorchester store.

One star because honestly, you can find better in a lot of other Verizon stores. I know I have.
I’ve been in this store on lots of occasions; I work downtown and I have a Verizon phone plan, so this should be the most convenient option. Disappointingly not the case. It seems like no matter when I go in or how many people are working, I always have to seek out a store rep to get any kind of attention paid me (and my paying money).
Last night was «the last straw» (not that dramatic, because, come on, it’s just a phone store); I went in and hovered for about five minutes before the concierge noticed me and asked if she could help me. I said «Yeah, I’m looking to buy a phone,» to which she responded, «OK, let me know if you have questions.» Not «Let me get you a store rep who gets bonuses off commission»? Seriously?
Then I hovered around the expensive phones I was looking to buy for thirty minutes and waited for someone to come help me. Ten minutes into those thirty minutes, I added my name to the customer wait list. Spoiler alert: there was no else on the list, but magically my name was never called. Fed up and determined to get a smartphone, I slumped out while my boyfriend giggled about re-​enacting the shopping scene from Pretty Woman.
Why wouldn’t they let me/​Julia Roberts just shop?

Avoid this Verizon. I went in to this Verizon today with a phone that was not working. It was imperative that I had a working phone today and could not wait the 24 hours for a new phone (honesty, normally I would not care). I thought I had a good plan which involved using an early upgrade, getting a phone I did not really want, but then returning it within the fourteen days and getting the phone I actually wanted but could not get with an early upgrade. The customer service representative went to speak to the manager twice and came back telling me this would not work. I was visibly distressed and the manager NEVER came out and spoke to me. After delivering the bad news, the representative basically stared at me as I stressed about what I should do. I ended up leaving that store very upset.
I decided to try my luck at the Boylston Verizon instead. I told a representative what was happening and he immediately replied «we’ll take care of you» and had the manager COME OUT and SPEAK to me. She informed me that the information I got from the other Verizon was correct and I could not do what I was hoping to do, HOWEVER, she helped me come up with two plans that would have me leaving the store with a new phone in hand! I picked the option that worked best for me, did indeed get a new phone, and did not have to use my upgrade!
If you’re looking for good customer service, do not go to the Washington Street
Verizon! I can’t thank those who worked with my at the Boylston Street Verizon enough.

I always dread going into this store, but since it’s the only one close to where I work, I’m forced to go in there when I have an issue with my phone or need to buy a new one. I had to go in this morning (10÷20÷11), since my phone spontaneously fell apart in my hand after finishing up a call last night, rendering it inoperable. I should mention that I have been a Verizon Wireless customer for many, many years.
It was 8:30 a.m., I was one of only two customers in the store, there were no less than SEVEN people working at the time (not including the two useless «greeters» at the door), it took 15 minutes before I was «helped,» the first guy I spoke with (Matt) was rude, told me that the warranty (which my phone was still under, as it wasn’t even a year old) didn’t cover physical damage, told me that it didn’t matter when I tried to explain to him that I didn’t break the phone, and didn’t even look at or inspect the phone. The second guy I spoke with (Jamie) was also rude, didn’t inspect the phone either, and simply sold me a new one for $ 212.00. Because I was on my way to work and needed a phone, I bought it and placed my old, broken phone in the recycling box at the store.
I called Verizon Wireless after the transaction, as it didn’t seem right to me that the phone wasn’t replaced for free, and I was told that everything they did in this store was wrong. The warranty DOES cover physical damage if it’s a manufacturing issue, which it clearly was, they should have inspected the phone, they should not have charged me. I was told to call the store, speak with a manger, reference my conversation with the customer service woman and ask the manager to review her comments, and ask the manager to take my phone out of the recycling box.
I called the store, and Jamie, the second rude worker, answered. I asked to speak with a manager, and he said he may be able to help me. I told him the issue, he became defensive and told me that he saw the phone in my hand, and it was clear that I broke it, since it was broken at the hinge, and there’s nothing they could do for me. I told him that the woman at Verizon Wireless with whom I spoke on the phone anticipated this interaction, which is why she told me to ask for a manager. Jamie then told me that the managers were «on a conference call» and would call me back «in a few hours.» I asked for the manager’s name, and he said, «What?» as if annoyed. I asked who would be calling me back, and he said, «I don’t know. Either Chris or the assistant, Mike.»
This interaction is par for the course at this store, and I will never ever go back there. I walk 20 miles in a downpour to another store before I went to this one again.

Can you imagine? «Bobby, what do you want to be when you grow up?» «I want to be a consumer wireless service agent!» Right. So, basically the assumption with these places is that you will receive sub-​standard service with a side of surly attitude. When that’s actually the norm, why bother to expound upon it when it (unsurprisingly) does happen? It’s when it DOESN’T that it deserves attention… at least at retail establishments anyway.
I actually had a decent experience myself. My iPhone 4 had decided to take a little jaunt down the front steps of my building and land in the parking lot. The screen wasn’t looking so hot, but I figured it wasn’t that bad; just one crack. Oh, iPhone wasn’t done yet. It leapt off my bedside table turning that one crack into a veritable spiderweb. What a b1tch.
Thankfully I was due for an upgrade on March 21^st and after a little bit of internet research, I decided to just upgrade to the iPhone 4S. The discount was steep and they gave me a $ 70 trade-​in on my jacked up phone so I ended up paying only $ 100 bucks. Not happy that we have to pay tax on the full retail price instead of the upgrade price, but that’s not Verizon’s fault.
I can’t remember my sales person’s name, but he was super nice and helpful. I think his last name was Ortega but I am basing this off of my receipt and that could be a total lie. Anyway, he was a cool dude.

ABSOLUTELY HORRIBLE EXPERIENCE.
I went in this morning, to buy a phone. I have been a Verizon Wireless customer for 8 years.
1) I knew exactly what I wanted
2) I had cash in hand.
3) There were two other customers in the store
They told me I had to wait 30 mins to buy something.
Last time I checked if you are in the business of selling things, you should facilitate the the transaction. Not get in the way.
When I go to 7 – 11 to buy a hot dog they don’t tell me I have to wait 30 mins.
Will go to a non-​corporate store today and spend the money there.

Marched into this Verizon store this morning to buy an iPhone and switch to Verizon Wireless. Was immediately greeted and introduced to Micheal Corcoran, a wireless consultant who was AWESOME. He was efficient, helpful and friendly. After I was set up, I was brought to another group of people who brought my blackberry contacts over to my phone and another person who helped me set up my new Verizon Wireless account online. The employees were OBVIOUSLY well prepared for the onslaught of people coming in to buy iPhones today. I would highly recommend this place to friends and family.

I had to wait 20 minutes before the service people could tell me that THEY DON’T OPEN PHONES! One service rep. said someone will be with you soon, proceeded to take a 10 minute break and then come out and serve me. Only to tell me that they don’t open the phones and my screen could not be fixed there. What is tech. service if they don’t open phones?

The experience coming here is about the same as the RMV, but with carpeting. When you finally get helped, they know what they are doing and help you on your way, but there is about 10% as many employees as they should be.

Service is fine — but the attitude sucks here. I hate being bombarded when I first walk in or I am directed to sign in on their little computer screen thing. Maybe I just want a frickin cord, ever think of that? Do I gotta sign in to just look at a phone? How about you back off?
Today they just wrote my name down on a piece of paper and told me to browse. I especially enjoyed waiting 20 minutes while several salespeople stood around resting up against a wall with their arms folded. Good job guys.
Finally I was summoned. Gee, I feel so priviledged! The guy at the counter hooked me up though. I do HATE when they manhandle my new phones. Let ME set it up. I’m no novice and you’ll do nothing but play with it before I get it. I’ve had workers here grab my phone as I was having it setup to play with it — specifically to play with it — not help me or set it up.
Service is solid when you finally get it but I don’t like their mandatory signing in and waiting while workers stand around doing nothing.

So the stellar service I received that fateful Sunday I wrote my last review — probably a one time deal.
Although I received my replacement phone within two days of coming to the store, I couldn’t get the service transferred. So I went back to the store a few days later. The man greeting people at the front was busy with someone else, so having just been at the store a few days ago, I went straight to the back where I knew the help desk was. After waiting a few minutes for the girl there to finish up with a customer, I stepped up to the counter. Before giving me a chance to speak, the woman cut me off. She asked me if I had checked in at the front and I said no. She then told me that I needed to check in at the front before she could help me. That was fine, but her tone wasn’t. She looked at me as if I were making a very obvious mistake. She spoke to me in an incredibility condescending tone. And she physically let out an exasperated sigh and rolled her eyes at me. It was just unnecessary.
So I go to the front of the store, but the man who is supposed to be checking people in is not there. He is instead chatting up some girl at the check-​out counter. Running short on time I walked up to him and asked him if I could check in. He continued his conversation as he handed me the sign-​in sheet to write my name on. When he was good and ready for me, he asked why I had come to the store. When I told him he said it would be about 20 minutes before I could be helped. I looked around the store. There was literally one other person there, and he was looking at cell phones. The girl I had encountered at the help desk was sitting alone, dealing with no one. I pointed this out to him, and he informed me there were actually 5 people in front of me. But there were clearly not 5 people in the store. I tried, as politely as I could, to explain to him that I was in a hurry, that my problem should be easily solvable, and since the next person to be helped had obviously stepped out for a minute (or had just left altogether), asked if I could be seen sooner rather than later because, as I had reiterated several times, I was in a hurry. He simply looked at me with a stubborn smile and told me that he was required to ‘go by this list.‘
I ended up leaving and having my cell phone serviced at another verizon store near my parent’s house. But after my amazing experience just a few days before, I could not believe how incredibly rude and downright dumb the people I had to deal with at this verizon store were. I will not be coming back here again.

So, I had lost my iPhone…
*lights candles, sits in bath tub, turns on mood music with a plugged in hair dryer lingering dangerously close to the water’s edge*
…and I found myself in search of alternative options (iPhones are wicked expensive to replace when you’re not due for an upgrade).
I walked into this Verizon looking to check out the Blackberry Storm. This was my second time in a Verizon Wireless store and I was happy to see I was all alone and there were no lines like the previous visit. Perfect.
I made my way over to the Blackberry Storm section and started playing away. As a side note, what a disgusting phone. It’s like a PC for your pocket. But anyway, after an awkward time of me walking around like a lost puppy and making eyes toward the sales staff I decided that clearly these fellas were more interested in talking about their drunken binges than making a sale with me.
So I took a dump on the floor and left. Okay, JK on the dump but I probably could have and they wouldn’t have noticed.
I got an iPhone for Christmas and AT&T is still happily accepting my payments on the 4^th of every month. Can you see me now fellas?

wow. I cannot believe the impeccable service I just received from Verizon at their new downtown crossing store. Yeah– good service from a cell phone provider– it is true!
I’ve been a Verizon customer for quite some time, and every now and then you run into excellent sales people amongst a sea of unhelpful people– but this experience has now made me a fan of Verizon!
A few key reasons why my entire experience rocked:
1. My contract was up– and Verizon emailed me about two months ago letting me know the status of my account with helpful information. I didn’t have a clue I was eligible early– so this was a fun notification!
2. I was immediately greeted and assisted by a knowledgeable sales person in their nice, bright new store!
3. My sales guy knew an incredible amount of information and was very helpful with letting me know what the process was for upgrading
4. I had my new blackberry up with email and settings/​contacts within 15 minutes of walking in. That includes picking out a new phone.
I’m home and playing with my new blackberry within 30 minutes of walking into the store– AMAZING!
Best part is, the new customer service program even checks on you in a few days… fantastic.
If you haven’t been to a Verizon lately– you may be pleasantly surprised! That or I caught them on a great day– lucky me!