VPNE Parking Solutions

One of the worst services, I’ve ever experienced. Do not, I repeat do not park at the Hotel Buckminister. The staff is unfriendly and unhelpful except for Soloman. The manager Morad is a terrible human being who cares about nothing other then monetary gain. The back office staff is a nightmare, as they are always trying to wheel and deal. In my experience, I had a long-​term contract which in the beginning was not bad as they were willing to appease me as a long-​term client. However, the last month I asked simply to pro-​rate the parking as I had been parking there for months, however, now that I was no longer staying they didn’t give me the same option I had in December. The manager I spoke with (Fish), was absolutely terrible and non-​responsive. I wish I never dealt with them to begin with as they run a terrible and very shady business.

DO NOT PARK HERE!!! pay the extra few bucks to park somewhere else. WORST CUSTOMER SERVICE, unprofessional and SCAM artists if you ask me!!!
I started a new job in Boston at the end of January and my company pays the monthly fee for me to park here. My employer advised me to always use valet, explain you work in Boston so will be there 5 days a week so cannot tip them everyday.
Saturday February 27^th I parked in the garage around 930 am, parked with valet and went to work like I usually do.
That afternoon I came back to the garage gave the attendant my ticket and instead of getting my car and driving it around for me he pointed where my car was and said «it’s over there…» I said can you please drive it around for me? He said no they were too busy.
I got in on the drivers side of course, left the garage and drove home.
The next morning, Sunday ²⁄₂₈ I took my puppy out and saw all the damage along the passenger side of my Land Rover!!!
I immediately took pictures, called the garage, asked to speak to the Manager and was connected to a Danny Cheong. I explained the situation and asked them to check their video cameras.
I was told by Danny the cameras do not work and they are not liable because I left the garage without reporting the damage!!!
I went to the office the following day, reported the damage, they took pictures and went to work.
For the next few weeks, everyday I parked my car I was harassed by the attendants, they refused to park my car and told me to park on a different floor.
I reported this harassment to the Manager Danny Cheong and asked him if he submitted my claim to their insurance agency.
They did not report my claim for over 30 days. I received a letter from their insurance Company Safety Insurance from a Derek Clements denying my claim yesterday saying they are not liable because I left the garage without reporting the damage.
I repeated the situation to him that I told the manager.
IN THE 2 MONTHS OF PARKING THERE, THIS WAS THE ONLY ONE TIME MY CAR WAS NOT DRIVEN AROUND BY THEIR ATTENDANT!!! It was this one day that the damage occurred obviously by the attendant that knew I would see it if he
drove my car around so just waved me to my car. He knew once I left without seeing the damage they would CLAIM they were not liable.
I told Derek Clements from Safety Insurance that I called immediately after noticing the damage and asked them to check the cameras and he told me cameras were not required to work!!!
I am emailing Help Me Hank, will take them to small claims court and have asked my Employer to cancel the contract with garage and find another one!!!

The parking garage at 10 Brookline place is a wonderful experience. The attendant’s are really helpful and very respectful. And if there is no parking they will valet your car with no issues. The manager is always on site and willing to answer any questions you might have. Overall I feel very comfortable parking there and the green line is a minute walk. Awesome location.

Bad bad bad the worst vale service ever! My car was forgotten one night so
My friend gave me a ride! The next day when i came to
Pick up the car, the vale guy was just smiling ! Ridiculous !!! And second case was waiting to get my car for 30 min, and no one else was waiting for their car!

Avoid VPNE. Bad attitude.
Ruined our once well-​managed garage at 6 Avery St/​Millennium/​Ritz where I have been for about 8 of the last 12 years. Crammed the garage so it’s hard to find a spot anywhere on my monthly pass. Sometimes I have to drive around and wait a long time to find a spot. There are even underground traffic jams. Once I had to wait two floors underground for ten minutes to get to the surface at rush hour. Valets waive you off when you want to park in their space because you’re staying overnight but there’s nowhere to park. Cancelled our $ 275 group rate and upped it to $ 300.00, no email, no explanation, nothing. The garage used to be a friendly place.
Then I got an impertinent call from a «Mohammed» telling me there was «new management» and to pay an extra $ 120.00 a month. Like a lot of the other bikes, I’ve been parking it on the same pass key for years and now Mohammed calls in the coldest month of the year with an ultimatum to get out of the garage in two days. @$$h0#3z!
These people are impossible. They’re everywhere now jacking up prices in garages, restaurant parking lots, hospitals. Can’t someone do something about them?
And look at these reviews. Who goes on line to compliment a parking service: «All in all great job! Valet is the way to go!» or «The garage was easy to park in and its location was very convenient to the museum and many restaurants in the seaport area.» or «I’ll definitely be using this garage again next time I’m in the area.» Sound genuine to you?
See the reviews below by Anthony C and the Truth M telling about their miserable experiences. And see the management response to Anthony and the damage they did to his car — they say they’re sorry but they don’t offer to pay!
AVOID VPNE Parking! Take the T. Ride a bike. Take a cab. Walk. Hitchhike. Just don’t give these people a dime.
The company is run by an investment banker. According to Sept 2008 «article» in Boston Business Journal «Leary Sr. left a career in investment banking to start the business.» Greedy Greedy Greedy.

I parked at the Farnsworth Street Garage to bring my cousin to the Childrens’ Museum and it was a great experience. The garage was easy to park in and its location was very convenient to the museum and many restaurants in the seaport area.

I’ve only use their valet services down the Seaport in Boston. IE: Remy’s, Del Frisco’s, Tezmucal and Legals. Finding a parking spot in that area is quite difficult, so I usually use the valet service @ $ 16.00.
I valeted my car a few weeks back tipping the attendent before and after. When I left the car with the attendant, I left the keys in the car and the car was running (like your supposed to do). I wasn’t even 10 feet from the car when I heard an awful skreech sound come from my car. «Forgot the car was on, sorry»… I shook my head and continued into the restaurant.
When I picked my car up a few hours later, I inspected my car, really just the front and rear bumper, tipped the guy (different guy) and left. On my way home I noticed that the ride was a bit rough. When I got home it was well after midnight and dark and I couldn’t see much. The next morning I went out to my car and saw a giant bubble on the side of my tire. This was not there before. I drive to and from work Monday-​Friday and travel North during the week and I have no problems. It’s sad that you PAY someone to park your car a few 100 yards away from a restaurant and they manage to hit a curb.
The WORST part about this whole story is the customer service @ VPNE. I called the restaurant the next morning to see how to handle the situation. Understanding going in, they can clearly pull the whole «he said she said». They gave me the company name VPNE and their phone number. I called on Sunday and no one was available, assuming they are closed. No voice mail was available. Soon after I visited their website and wrote a brief summary of what had happened and if someone could either e-​mail me or call me back at their earliest convenience. Monday went by and no one called me. I called their office and spoke with the secretary on Tuesday, who let me know that they did receive my e-​mail. I asked her who I should speak with and she let me know that a manager has to call me back. I requested a call back by EOD… No call. I called again on Tuesday and was told the manager was not in the office. A simple call back would have been appreciated or even an e-​mail. I understand that you might not be able to cover anything, but a simple apology or maybe asking me what could be fixed to make their service better. a little respect and courteously goes a long way. Heard NOTHING.
I also contacted my Insurance Co. Who was also unable to get in touch with someone at VPNE.
The tire was less expensive than my deductible so I had to pay out of pocket.
I’ll think twice before valeting my car anywhere and will be sure to see what company is running the valet service.
Make sure you check your car when you are leaving and be sure to ask for a copy of your stub.