Northwest Home Appliance

I had a great experience. My washer flooded and I called like six places begging for a service call. Northwest Home Appliance was able to send someone out the next day. The repair man was friendly and educated us on what happened. He had the part on hand to fix the broken water pump. He helped us move the washer back in it’s place and even cleaned up the floor. Not sure why Unilocal-​ers are giving poor reviews. When you have good service, you should share the news!

Seriously overcharged ($ 760 for a bake and broiler igniter), zero customer service (extremely rude & just walked right in my house without even saying who he was) and no communication skills whatsoever (literally yelling and arguing with me). I read the negative reviews but Capital, the manufacturers of my stove, said they «wouldn’t use him if they had problems with him» and he is one of the few who will work on Capital. So I had him come out. HORRIBLE experience. Everyone of these negative reviews is right on. He actually left my house with my stove in non-​working order so I wouldn’t call anyone else to finish the job. I did call someone else and they finished the job at LESS THAN HALF the price and they were so friendly and helpful I was happy to pay them.

So rude and unhelpful. I called to ask a technical question before scheduling service and the guy wouldn’t answer my simple yes/​no question, and told me I’d probably just mess it up and they’d have to come fix it for even more money. The question was about a condensing dryer, which he told me «doesn’t have a condenser». Yikes. What a crock! Oh, and I managed to find my answer on YouTube anyway and fixed the problem myself. :)

Tech was rude and unfriendly. Kept saying to us we are better off getting a new washer without throughly looking at the problem. Had two issues– drum of washer did not spin (he fixed that but not without a rude attitude) and not draining in normal cycle (did not even want to diagnose this even though I kept saying and asking him to look to it. I really wanted this guy out if my house at that point.) Charged us $ 138 and invoice was weird, not itemized. Not worth calling again especially when there are better service providers with better customer service. Call Appliance ASAP instead.

I was looking for someone to come and repair our Electrolux fridge. After leaving two messages I finally got a call back from NW Home Appliance. I explained the situation to him, I have a warranty from Electrolux and was looking for someone to do the work. I told him I have a number confirming the warranty information. He told me that was the wrong number, funny thing is I hadn’t even gave him the number yet. I said how do you know its the wrong number if I haven’t even given it to you? He said they could fix it but I would have to pay for it all. Again I said no all of it is covered by warranty and Electrolux would be paying for it. This back and forth went on for five minutes. I got off the phone and called Electrolux directly and said no way I would be using this company for service. I found him to be SO rude and condescending. If they are like this on the phone, I don’t even want to think about how the face to face interaction would have gone.

Yuri came to my house to fix a fridge that was making noise and not cooling down properly. He told me that the reason it didn’t cool down was because the cabinet the fridge was installed in was too small and there wasn’t air flow and that the noise was normal. I pulled out the manual and showed him that the cabinet was the correct size and that there was no way the noise was normal. He wouldn’t hear any of it, and tried to charge me $ 120 for «customer education», stating that it was my fault.
I refused to pay and then contacted the appliance distributor (Fredericks) — they talked to their rep and ordered a replacement unit. Yuri called me back after a few days and threatened to send my account to collections. I told him the story of talking with Fredericks and the specifications for the unit etc. He wouldn’t hear any of it and told me he’d be filing paperwork to void my warranty with the manufacturer. What a jerk!

I can not recommend this business. I had a technician come out last November to repair my Electrolux dryer. (Sorry, I do not know his name.) He was exceptionally rude — extremely upset that I did not have a good enough vacuum cleaner for him to use to finish the job — no wonder my laundry room is so dirty, etc. I am an easy going person and he was really over the top rude. I happily paid the $ 419. just to get him out of the house. I didn’t really take note that there was no itemization on the invoice — it is Heater Element and the total charge.
Here I am 8 months later. Same error message. I dug out the receipt and called them. Amazingly the person on the phone was quite rude (told me I couldn’t possibly have a 206 area code as I lived in Woodinville. VOIP, thank you.) and when I requested a different technician from last time, I was told «everyone who works here is nice» at that point he said he would call me back tomorrow.
I just received a call from the same person (?) I spoke to last night. He asked if I would like to schedule a service call. It was explained that I would still have to pay labor costs to install the new element. Of course I was finally able to find out the element was $ 169. and I would have to pay the installation AGAIN of $ 250. The man on the phone told me, «Go ahead and call someone else, we don’t care.» Guess what I did?
Sears will come out, replace and repair and offer a complete warranty. Call them, they are nice.

This business is truly the worst. I actually am leaving this review as the first one I’ve left in over a year, it is that important that people understand how terrible these guys are. Someone previous wrote maybe it was a «personality conflict» that explains all these terrible reviews. Nope.
I made an appointment for a four hour window, and specifically requested they show up either at the very beginning or very end, as we would have to leave work to get to them. The receptionist was rude but agreed it could be accomodated. She told me if we didn’t pick up on the first call, they would cancel our appointment and not come back.
I received a call two hours into our window that he would be there in 15 minutes. I raced to my car and said i would be there in 30 minutes. He refused to wait and BERATED me for making an appointment that I couldn’t keep. I asked if he could do his next appointment and then come to us, and he refused again. Why is it that they are allowed a 4 hour window, and I can’t have 15 minutes to get home?
I asked for him to call the front office and confirm that we had asked for more heads up or a very early/​late window. He claimed they had received no such call and that it was my fault. Truly, even if their policy was that he could not wait, he could have politely told me so.
These folks need a serious lesson in customer service. I feel bad for them — I don’t know how they will possibly survive operating the way they are.

The first impression of every company is their receptionist or the person who answers there phone. This company is in dire need of a new one! No customer service skills whatsoever.
A service call was placed, no follow up, no phone call (although they say they called), no message, no email, nothing. Not even a card or a note on the door.
upon calling them to reschedule, the scheduler was extremely rude, unhelpful, unapologetic for not reaching out and the list goes on.
While this company ‘may’ be a good company, they need a new ambassador!
Proceed with caution and take good notes! then call and confirm, repeat –

I’ve never written a Unilocal review before. This interaction made me so furious. I called them at the recommendation of LG for my dishwasher. The guy shows up on time, but is yawning over and over again. He tells me the reason my dishwasher isn’t working is because I loaded it wrong (there was some measuring spoons dangling down after I had unloaded the entire rack to hand wash them). He then tells me that there isn’t a problem and that the sound is normal. I then demand that he tries a different cycle after he tries to convince me I’m wrong. He tries it. I’m right there is a sound. He then asks if I get an error code. I tell him the code, he unscrews the kick plate, tells me it’ll cost $ 409 plus tax to fix the problem without proceeding any further than removing the kick plate. I decline services and he watches me write a check for $ 95 for the house call, he takes the check, then tells me I forgot to add tax that he didn’t tell me about to begin with!

Summary:
Yuri was dispatched to fix a gas leak with our Blue Star stove. Turned out there was no gas leak. However, he did fix the horrible rattling convection oven fan.
Good:
Prompt. Efficient. Lots of parts in the truck. Fixed a different problem (bad fan).
Comments:
I was given a 4-​hour window. He showed up about 2 hours into it.
More than twice the $-rate of the last company we had out here to fix this range. You get what you pay for. Last company I had out here came back THREE times before the problem was fixed causing me to lose 16 hours of work. Given that, Northwest Home Appliance cost me less overall if you consider my lost wages/​time.
Yuri is no Mr. Congeniality. He has no time for small talk. He is on a mission to get the problem fixed so he can get out the door to the next customer. He can be rather «concise» as he called it.
I did not care about that in the end. I learned a thing or two about the stove. He showed me why my analysis of the gas leak was wrong. I am grateful for that. I am thrilled that he had the part and took the time to fix the fan while he was onsite. No need to pay for him to come out again.
As for cost, I was told up front by office manager (his wife?) what the fees would be. I was well aware of the costs going into this repair. As Yuri worked on the stove, he let me know that the meter was running (no different than a taxi) and kept me aware that the cost was rising.
Bottom line: I will not hesitate to call Northwest Home Appliance for repair of a valuable appliance.
I think the review by John I. is spot on (10/​20/​2014).

Yuri came out to repair our fridge; he asked the right information on the phone up front (I texted him photos of the model # tag and also broken part), and brought the right part with him.
While he was here, we asked him to look at our washer, which was making strange noises. Although he was running late, he took the time to fix that, too.
Having an appliance repairman that we can depend on is a big deal. We’ll be calling NW Home Appliance again next time we need something fixed.
Thanks, Yuri!

Can’t recommend.

My wife and I are not sure what could be the big difference between our experience and those of many others here, but gathered it could be something of a personality conflict, or a preconceived expectation of a «friendly Maytag’s guy», or it could be as simple as a cultural difference. Whatever it is, for what it’s worth, we have had excellent results so far.
Yuri, has done a number of visits to our house now. The first service was through a warranty repair for our Samsung washer. I checked Unilocal and almost called elsewhere, but given it was a warranty fix, I didn’t want to spend my own money to call someone else.
Yes, when he showed up, my wife said there was no small talk and he was very «reserved», but he definitely was never rude to her nor disrespectful. He was quick, direct and fixed the issue right away. While he was here, she asked him about our build-​in microwave with a broken rotating plate that she has waited weeks for me to look at. He looked at it, said he could fix it, provided the quote, order the part, told her how long it might take, called back when the part was available, then promptly showed up as scheduled and fixed the issue.
Our neighbor had an issue also with the same build-​in microwave, so we told them about the service and «warned» them not to expect small talk about the «Seahawks, the weather, or his life story», and his no nonsense demeanor. Afterwards, my neighbor’s wife told us exactly what we experienced, fast, direct, boring, respectful but issue fixed.
This weekend our fridge had broken down, so I called Norrthwest again today, however, was somewhat hesitant afterwards since I decided to take a look here to see if there are new reviews. There were and they were mostly negative. But because of past 3 good experiences, I thought I just go for it and give it a shot again, especially since they were the only one that can be here before 11AM.
Yuri showed up at 10AM, all business as before, came in, looked at the fridge, told me what was wrong, indicated he had the part, told me the price of the part and asked if I wanted it fixed.
When he was done, I thought I just ask him if he knows how to replace an oven light which I couldn’t figure out how to remove the cover; the worse he can do is say No, but he actually didn’t have an issue at all and promptly showed me how to do it, and told me I should be able to find a cheap one at HomeDepot.
As it happens with Murhphy’s law while he was still in the house, we both heard a weird noise, which turned out to be the exhaust fan in my laundry room. I asked him again if he mind taking a look, which he did, showed me how to take it apart and said I should be able to get a replacement part fairly easily, or he can potentially see about ordering one for me. I’d figure it would be something easy, so I chose to do it myself later… he did all this with no additional time charge, or complaints.
Overall, we have used other appliance repair services before this with comparable charges and mixed results, but his work so far has definitely been efficient, reliable and on-​time, so we wouldn’t care if he didn’t say anything other than what is relevant – I always made sure that I asked the appropriate questions related to the work too. We will continue to use and recommend his services.

This guy was rude, had me help him with his inspection of my washer, put some Vaseline on a spring and charged $ 200+. I wasn’t informed in advance that he wouldn’t take a credit card, and when I asked for a written estimate for a permanent fix he refused, saying he doesn’t give written estimates, and would not guarantee his work. Stay away from this company !!!
I wish I had checked the reviews before calling this company, as I definitely would not have used them. Terrible

Very poor customer service. Service appointment had to be scheduled when we were not home and nanny was there. We were told he would not bill and the cost of the evaluation was $ 95. I wasn’t comfortable leaving a blank check but left one for that amount, expecting to talk to him about the cost of repairs by phone. He was rude to my nanny on the phone when calling to confirm. I called him back to explain the situation, saying we would pay the cost of repairs by credit card. He was very rude to me as he was saying he was not going to go to the appointment unless I gave him my credit card number up front. I spent several minutes arguing with him, explaining that we had left a check for $ 95 (he forgot to add the tax, which I offered in cash) and that he could call my husband when he knew the cost of the repairs for the CC number and approval. He was rude to the nanny again because we had laundry hampers in the laundry room, and made her move it rather than do it himself. When he didn’t get my husband on the first try (we were working!), he threatened to leave without doing the repairs, but with the check. Finally, he charged us an extra $ 12 for using a credit card. The cost of repairing the pump was $ 420.
In the end, he was punctual and the washer is fixed (which is why he got two stars), but if I hadn’t been so desperate to get my laundry done, I would have cancelled and gotten someone else. I do not recommend him at all and will never use him again.

I had problems with my LG dishwasher so LG scheduled service for Thursday afternoon and emailed me Northwest’s name and phone number. Tuesday I called Northwest, spoke with a guy and discussed what time I could get them here (so I wouldn’t have to take too much time off work). Today I got home and called again to check what time they’d be here. Lady on the phone said they didn’t do business with LG and had no record of my appointment.
Move on, no service here.

I had a great experience with NW Home Appliance. My Samsung washer door was failing to latch. Yuri showed up right on time after calling. He was polite, professional and incredibly efficient. He diagnosed the problem right away (a broken plastic latch), and fortunately had a replacement part in his van. He changed it out, explained what happened, showed me the broken part, wrote up my invoice and was on his way. I don’t think the whole appointment took more than 20min.
Yuri seemed to really know his stuff. I value speed, skill, and reliability. He checked the box on all three and I would recommend him to anyone. I find some of the negative reviews here regarding his friendliness just silly. He was in no way rude or disrespectful. I found him matter-​of-​fact, businesslike and trustworthy. I much prefer this approach to an unskilled «nice guy» who doesn’t know what he’s doing. Yuri is a pro who got my washer back to working in no time at all.

I bought a Danby 18″ DW as a present for my daughter. After about one month of use the soap dispenser stopped working. Danby apparently uses NW Home Appliance for their warranty work.
Yuri, from NW Home Appliance came out, ran a cycle and told my son in law he would call back in an about an hour. The DW cycled in about 30 minutes so my daughter called Yuri from her work to update him on the status of the soap dispenser. Yuri seemed annoyed that she didn’t follow his instructions and wait for his call to my son in law. He asked her if the dispenser worked this time. My daughter replied that it had worked last night and was about to tell Yuri that it did not work this time, but he cut her off mid sentence and said «I didn’t ask you about last night. I asked you if it worked this time. My daughter told Yuri he seemed rude and unpleasant and she would prefer to have a different person come back to finish the repair. Yuri felt he was not being rude. When my daughter got to tell Yuri the soap dispenser didn’t work this time, he informed her it was broken (DUH) and the replacement part would take about THREE WEEKS to show up.
After waiting more than three to hear from NW Home Appliance, my daughter called Albert Lee where I bought the DW and they called NW Home Appliance. They were told the first part came but it would probably be another TEN DAYS before the second part arrived.
When we decided to cut our losses, Albert Lee was very cool about taking the Danby back and working with us to get a different 18» DW.
I’d like to be considered fair and objective and I know there are two sides to every story. Obviously this is our side.

I don’t agree with the other bad reviews here. Maybe things were worse for them, but Yuri wasn’t at all rude with me. He’s very succinct and to the point in his communication, and he’s not the type of person to be super friendly and smiley, but he wasn’t rude. Don’t expect someone flowery and sunny and you’ll probably do fine.
We had a broken drain pump that was sometimes working and sometimes not, mostly not. I called a *bunch* of other places before I called Northwest Home Appliance, specifically because of all the bad reviews here on Unilocal.However, apparently almost no one services Samsung washers. So I gave up and went w/​NHA.
Yuri came over, swapped it out for a new one, and we’re back in business. He was very up front and detailed on the phone about what the charges would be for just looking at it, without me asking. He scheduled a four-​hour window for when he might arrive, and told me he’d call 30 minutes beforehand to make sure I’d be home. As advertised, he called 30 minutes ahead of time right in the middle of the scheduled window, and I was able to go home and get things prepped before he showed up. When he arrived, he diagnosed the problem, went to his vehicle to grab a new pump, came back and installed it, and we were back in business.
I like friendly people as much as anyone, but he wasn’t un-​friendly, and I appreciated that his focus was on getting the job done. I will call Yuri again in the future if we have any more problems.