Seattle Sun Tan

Rip you off SO BAD! I told them all I needed to do was tan for 2 weeks before my vacation, in which the girl at the front told me would only cost $ 5.00 if I were to cancel it before a certain date.
I DID cancel it before that date. And my credit card has been charged $ 75 since then!!!
I asked for a receipt when I went in to go cancel my account and it literally had no information on it other than the fact that I canceled my account. I said «you don’t provide the amount of money I’ve paid to the business?» And she said «no we don’t keep track of that». Then how are you going to charge me $ 75 and justify it?!
The only reason this place deserves a star is because the tanning was enjoyable and I like the place. BUT CHEAP COMPANY and horrible customer service.
Does anyone know how to go about getting my money back? $ 75 for 2 weeks of BASIC tanning IS NOT RIGHT AT ALL.

Won’t go back again. I tried to sign up for monthly tanning and the girl at the desk, Max, was rude and not helpful all. I had a $ 20 off coupon and she said I couldn’t use it for tanning. That is misleading considering the coupon said «to use at any Seattle Sun tan». Then I asked her how much it would cost to sign up for monthly tanning and she told me $ 40. The sign right outside the door said «$ 24.99 unlimited tanning per month». I asked her why that is and she said it was because I am signing up the last day of the month. That didn’t make sense either. I tried asking her to explain the additional $ 15 fee to me but then she said the fee changes every day and asked to see a card they could have on file. She would have to swipe it in order to see how much they would charge that day. I decided not to go through with a membership due to all the misleading information. I will find another tanning salon to go to in the area.

Not sure why but whenever I call to make an appointment for a spray tan they always book me for the personal spray where someone does the spraying. They NEVER ask if I mean the Versa booth. Maybe it is not as profitable.

Very sales-​y.
BEWARE of their membership deal because in order to cancel that you have to make an appearance in the store AND make it in about 2 weeks before it charges your card again so that «corporate has time to process it». At this point I wasn’t really upset with their bushiness, they seemed like a company that would make you do a run-​around like that so I came in, signed the cancellation paper AND even paid for an additional month that I wash’t going to use.
Fast forward 5 months. I notice the membership wasn’t cancelled so I called them and after about a week of back and forth, I got corporates phone number. Come to find out «Corporate» is just ONE girl name Jesse. So your big bad corporate needs 2 weeks to cancel my membership, I would still love an explanation as to why it takes someone 2 weeks to cancel a credit card payment? But moving on.
Because I didn’t have a copy of my cancellation paperwork (from 5 months ago) they weren’t going to refund my money. She was even the one that noted that I hand’t used any of their salons for about 5 – 6 months and had a credit. So then why is it so difficult to refund somebody their money for services they clearly didn’t use? I get your in the business of making money but you should also CARE ABOUT YOUR CUSTOMERS because this is one that will NEVER be back to Seattle Sun Tan.
Sure, if I had a membership knowingly, I would use it but your staff seems incompetent enough to process paperwork and I feel like i’m not the only person you guys have scammed into paying not just 1 additional month but MULTIPLE.
I know I am partly to blame because I didn’t double check their work and check my account at the end of the month but I have multiple EFT accounts and its very easy to miss a $ 25 charge. That’s why I believe it is in the company’s INTEGRITY to be honest and fair to their customers and you guys get a BIG, FAT F.
Learn how to file paperwork.

This review is for the facilities/​beds only, I recently moved to Bothell from Issaquah and am so disappointed in the Bothell location. There are several beds with burnt out bulbs, I tanned in one today half the face lamps on one side were out. The most alarming thing of all is many of the doors to the rooms don’t lock or even have a lock. I witnessed one fall off while I was walking to my room and on my way out saw a girl ask how the door worked only to be told by the employee that it was broken but don’t worry no one will walk in. Wtf. Don’t worry while you get pretty much get naked and cover your eyes. Seriously, yikes. It’s so sad. I will no longer go there and end up going back to Issaquah until I find another location that can actually compare to the Issaquah location.
Location owner– make the simple fixes, improve your business.

Great customer service! Rachel helped me and she was awesome. I am glad I spent my money here. It’s pricey but the place is clean, the beds are top of the line and the staff is extremely friendly.

WOW this place has great customer service!
I have never walked into a tanning place and felt so welcomed.
Kelsey was SO sweet and helpful, got me what I needed but didn’t push or oversell.
The place itself is gorgeous and clean.
Definitely my new favorite spot.

I love this Seattle Sun Tan. I have been to other locations in the past including Kirkland, Kent, Auburn, Bellevue, Mill Creek. This by far is my favorite location. It is big with tons of beds (so no waiting), the rooms and beds are clean, and the girls are really nice, and not too pushy in trying to sell packages and lotions. I will always come back to this location!

This is now my favorite location! The girls are super nice and offer me one or two things, but drop it if I say I don’t want it. Very appreciative of not pushy girls!

I love this place. Best location. These girls are so sweet and welcoming whenever I walk in. I like how clean it is. BUT the prices are pricey. I guess beauty is a pricey thing.

Location is convenient but its the most I’ve ever paid for a not so great tan. I hold color really well and don’t burn at all so a medium/​high pressure stand up and at any other salon will keep me golden for 2 weeks. I did a level 5 stand up here a few days ago and got NO COLOR at all. Worse than a conventional bed. The bulbs in the bed wasn’t even hot… Wait… It wasn’t even warm. And I think I had $ 6 left in my account so I paid $ 10 more. Pretty much a rip off since I could of went to Rockstar Tan and paid $ 10 for any bed after 10pm or on Sunday all day. A high pressure there gets me super dark in 6 minutes.

Beds are clean and the girls behind the counters are pretty and treat you well. Yes they do push the lotions but that’s part of their jobs. Prices are pretty standard. If you live near by and looking for a tanning salon, this is a pretty good choice.

I was so excited to start getting some color so I went in for the $ 8 after 8pm special and unfortunatley got sold on the unlimited package. They gave me a free versa spa for signing up which was kinda cool. I was on the right track so far… This is where it goes bad. My 2^nd time going in, my first time tanning, the girl who’s helping me says I need to do a level 5 bed to get my base coat… they will give me a deal where I can pay $ 100 and get 15 sessions or something like that… OK… well last time they sold me the unlimited package and now they’re upselling me already? She said Level 1 and 2 beds have the highest UV rays and it wasn’t good for my skin… Well then why are the beds here and why are you selling people on unlimited packages that can only use Level 1 and 2? Then they try to sell me lotion again then after I say no I get the «cold shoulder» like I’m so horrible for not wanting to spend all my money on tanning. 2^nd Time in pretty much the same deal… Upselling and rude.
The girls here are like used car sales men mixed with bitchy valley girls… As soon as my unlimited package is done I am cancelling and never going back!

Allayeh and her staff will treat you right, they are all trained on the different types of beds and the products that they sell. Have no fear you are in good hands here.

Beds are nice, staff is nice most of the time. Sometimes they dont really pay attention when you walk in. They were very rude to me, not to mention unclear, when I went to cancel my account however.
Reasonable prices. I dont like how they dont have little wipes in the rooms for after your tanning to get the lotion smell off… The rooms kind of seem unsecure too.