Perry’s Shoe Shop

They probably do good work because they came highly recommended BUT a month is a bit ridiculous to wait for a pair of boots to be resoled. Also $ 65 is a bit pricey. I guess when you have a good reputation, you just don’t care anymore. At least that’s how they came across.

perfectly good shoe repair. that is saying something — reliable, consistent, a customer base.

Brought in roller blades, which is bizarre in itself, that were pretty old and giving me retrocalcaneal bursitis. This store fixed my skates using a shoe press and got them back to me promptly. The store employees and manager/​owner were extremely professional. My skates aren’t hurting me anymore and the extra space they gave me the heel was exactly what I needed. Thank you guys. Highly recommend this place.

Great service. I’ve been taking my hiking and mountaineering boots here for four years. Four soles on the hiking boots two on my mountaineering boots. I’m a tree climber, hiker, mountaineer and I beat up my footwear. I look for leather boots with good rands. Perry’s has resoled, fixed stitching, repaired rands, and even replaced rands on my boots. I drive from Denver for their services once to twice a year. They do offer mail service. One last thing they are recommended by La Sportiva the boot company.

Perry’s always does quality work, extending the life of my favorite boots and shoes.

I had a pretty terrible experience getting a pair of Birkenstocks resoled at Perry’s Shoe Repair.
Initially it seemed like it would be a great shop, a little pricey but I felt confident leaving my shoes there. They were done in a timely fashion but when I went to pick them up, the strap was put back on at a much greater angle than it had been when I dropped them off. I was not very mad about it in the beginning. I have had the shoes for nearly 20 years and the style is not a common one because I bought them while in Germany so I understood how there could have been a mistake made. I just asked that the shoes be redone, I showed the owner multiple pictures of myself wearing the shoes from my phone so he could see what I was talking about. This is where Perry’s lost any of my business for the future.
The owner insisted they were done right, refused to re-​do them and was so incredibly condescending to me from the moment I complained that it nearly brought me to tears. I have never been treated this badly as a customer before. He said ‘I should take them home and try them out’ and the way they had been before ‘must have not fit my foot properly.’ I insisted they be redone because they are my favorite shoes and I wanted them to look like they did when I brought them in. He said if I wanted them redone I would need to repay the $ 75. Eventually I could not even stand to talk to him anymore because he continually cut me off and tried to make me feel as if I was in the wrong. The man who actually repairs the Birkenstocks was very friendly and put the strap back on correctly. He was the saving grace of this store.
In the end it was fine, but the whole experience was so stressful and the older man at the front was so terrible to work with I would never recommend this shop to anyone.

Had some custom work done at the shop and the owner was very dishonest in pricing as we had plenty of conversations about the boots custom changes to allow him to give me updated quotes and the day we go in to pay he raises the price an additional amount. The other fine point is that he videos everyone that comes into the store with a camera on a tripod (thought that was illegal but might not be). I had these boots I wanted to see how he did as I have about five other projects that I needed done and the work was just so so. Going to be taking my business back east with me as I would actually get what I pay for.

They repaired my leather jacket, belt and wallet! I highly suggest using them! Awesome staff and service!

This place is awesome. I came here a little over a month ago with an absurd request, and Perry’s fulfilled my request beyond my expectations! I came to Boulder for a wedding and only had 1 pair of shoes that matched my dress, but they were in need of repair. I brought them on my trip hoping to visit a cobbler. We didn’t have a car (or much time), so I ended up walking to the cobbler the day before the wedding. By the time I got there it was ~2 hours before close, and we had to leave very early in the morning for the wedding. I had no expectations that they would be able to repair my shoes in less than 2 hours — turns out I was wrong! They ended up repairing my original request (new rubber on the heel) AND fixing the soles of the shoes — which they pointed out when I arrived but I didn’t think would be possible in time — AND gave them a quick shine– all in less than 2 hours and for less than $ 50! They looked like new shoes! The shoes are Frye, and if you know Frye shoes they are well worth the investment to keep in shape…
Highly recommend and can’t thank them enough for saving me from having to wear broken shoes at a wedding, where we were standing and dancing all day and night! Thank you!

Terrible experiences. First I brought in a pair of shoes that needed the zipper replaced and rather than replace it they glued the problem spot and charged me the price of a new zipper! I decided to give them another chance and I brought in another pair of boots that needed a zipper replaced and they did a mediocre job, the zipper was unevenly stitched in and it was difficult to zip and unzip. When I brought the boots into another shoe repair store they informed me that Perry’s did a lazy job in replacing the zipper.
The only thing that Perry’s does and okay job of is shining shoes but they are overpriced at best!

Perrys is great! They always try to fix my shoes in the simplest and least expensive way possible, and always get it right. He nearly completely remade a pair of beloved boots I couldn’t replace. Also, it’s always a treat to go in– they’re right by the farmers’ market and have the same local goodness vibe.

Great shop. I’ve been coming here since college and they do exceptional work on just about anything I’ve brought them — shoes, belts, leather goods, etc… even stitching shoulder straps on some bags I own.
They also carry a great selection of boots (Frye) and other great shoes. If you ever need to waterproof some specialty leather good or have a question, they’re a great resource to ask before taking the plunge.
They even fixed some classic Timberlands I owned for 20 years that got too close to a heat-​source and shrunk! I thought they were goners but Perry’s brought them back to life!

They have done work for us for years, always a fair price and good quality. They even properly repaired some XC ski boots. It is family owned and operated and multi-​generational. Parking can be tight but this newer location is much easier than the previous ones.

Solid work. I had them re-​sole my Birkenstock (yeah, it’s Boulder) and they did a very good job. The customer service could be better, but it wasn’t terrible. I like the old-​fashioned feel of this business. I would use them again — in face, I just dropped off a pair of boots to be re-​soled the other day. I would recommend these guys.

I got a pair cross-​country boots mended here, and they did a really nice job. (Banged down a metal bracket, and replaced a metal ring that had fallen off.) Affordable, too!
The only complaint is that one of the times I went into the shop, it reeked of shoe cleaning product or shoe shine. I nearly vomited from the odor.

I brought my favorite pair of dress shoes here to be resoled before my wedding. The new sole looks excellent, and the craftsmanship and detail look good. I don’t know how the price compares to other cobblers ($ 65 for new leather sole and heel piece), but it seemed reasonable to give my shoes a new life.
Shoes were completed when promised. The staff seemed really busy and a bit short in conversation, so I didn’t necessarily get a warm, welcoming feel. But for what I needed, they got the job done.

I went to pick up my boot on January 19^th, 2011 after leaving it with the owner of the shop, George Perry, on December 10, 2011. I left it for a simple zipper replacement. When I went to pick them up, they could not find my boots, the ladies behind the counter were aggressively throwing shoes around trying to find my boot, raising their voices at me because I didn’t have my ticket (which makes no sense at all because the ticket only has the dates and my name, which I gave them, and which, by the way, I do have in my possession), and saying that they «didn’t have time for this». During this nightmarish customer experience, I asked the owner, George, what would happen if he could not find my boot. He said in front of store of customers and employees, that he would «replace» them if he could not find them.
That evening he called me and told me that he thought he THREW THE BOOT AWAY. That he left it in a bag to dry out and that it must have gotten thrown out. He told me to buy the boots and that he would reimburse me. I have this recorded on a voicemail.
I called him back the next day, January 20^th, 2011, and told him that I could not afford to purchase them at this time and asked him if he could do it for me and have them shipped to me. He agreed. At no time during our discussions was price discussed. He offered to replace them. Period.
These boots are only made in small quantities for the winter season and I was only able to find one place online that had them. They retail for $ 149 and were on sale for $ 119 plus tax, so I called him on Monday, January 24, 2011, and sent him the link to purchase. He told me that he was «busy» and could not get around to it until Wednesday. By Wednesday this online store had sold out, so I sent him another link on January 27^th, 2011, to an online store that I found had the boots in stock for $ 149, retail price. I did not hear back from him. So I wrote him an email on January 28^th, 2011, to please send me the receipt for the purchase so that I may have it for my records, to which he replied,
«I was happy to replace your boots if the price was reasonable. I thought $ 120 was more then fair to compensate for your boots. The boots were not new, the zipper was broken so to ask us to replace your boots for $ 150 plus shipping is very unreasonable. We will be sending you a check for $ 120 to the address you listed below which, is more then fair considering how old the boots were and in the condition that they were in.
Thank you and have a wonderful day,
Perry’s»
So I called the owner, George Perry, following his email response, and informed him that he was now going back on his word of replacing my boots, a pair of boots that had been worn for snowfall only for a period of 3.5 months MAX.
So now I, the *customer*, am being penalized for their mistake. His unprofessionalism and failure to take responsibility for his actions is truly appalling, and it’s hard to believe that he would quibble over $ 30. How am I to *replace* a $ 149 boot with $ 120 due to his ineptitude???
As it stands, I am now contacting the Better Business Bureau to seek resolution, to which George Perry replied,“go ahead”. So he has not replaced the boots nor has he given me the proper amount for me to replace them. CUSTOMER BEWARE.
****To the moderators, I have evidence of all of the above to support my claims.****

I had 4 pairs of boots and 2 pairs of shoes repaired here. Some needed new soles to protect them from the elements, some needed the heels rebuilt, and some needed to be dyed, buffed, and sewn. I even took a belt here to get resewn where it had begun to unravel. The job they did was perfect and all for less than the cost of buying a new pair. Worth every penny. I have at least 2 more seasons for each of my gorgeous boots.

I had a terrible experience with Perry’s when I took my Chaco Z2 sandals to be adjusted. I had asked that the back strap (across the heel) be taken in on both shoes, which they did with no problem and at a great price.
The problem was with the strap that goes across the instep and pulls the shoe tight. I had asked for it to be shortened by 1″, which it was on one shoe. On the other shoe, it was shortened so much that I could no longer get my foot into the sandal. The clerk agreed that a mistake had been made, and promised to get it fixed – in a week and a half.
When I returned for my shoe a week and a half later, the too-​short strap had been replaced with cheap webbing that was nothing like the webbing the rest of the shoe was made from. It was so slippery that the shoe would not stay tightened. I complained, and was again told to come back in 1 ½ weeks.
The next time I came back, the strap was replaced with different webbing – still crappy, still nothing like the rest of the shoe, but at least it was thick enough that the shoe would stay buckled. .. if, that is, I could ever get the shoe on, which I couldn’t. The replacement strap was the same length as the original screwed-​up strap: too short for me to get my foot into the shoe.
At this point, I quit arguing, because I had lost all hope that anyone at Perry’s was competent enough to fix my shoe. I paid their $ 18 fee in order to get my shoes back, then shipped my shoes to Chaco to be entirely re-​webbed ($ 36).
In short: Never bring Chacos to Perry’s. Their incompetence cost me $ 18 (their fee for doing worse than nothing) plus $ 36 (Chaco’s fee for repairing their damage), for a total of $ 54, plus a summer without my sandals. I am not a happy customer.

Great folks, Perry’s has been a family run business for many years. Their prices are fair, and their quality is very good. They have breathed new life into many pairs of shoes and boots of mine over the years. Oh, and they do luggage repair as well.
They are now at their new location at 1711 15^th St. They are between Canyon and Arapahoe on the west side of 15^th, across from the Animal Hospital, almost to Arapahoe. The new location has better parking than their previous location, and the store is larger with more retail space as well as a larger shop area.