US Post Office

The tall curly hair lady in the post office is very rude! Very unpleasant experience!

Visiting this post office has become a truly unpleasant experience. It used to be one of the hubs of the neighborhood, and now has become akin to a Soviet bread line. There seems to only be one person working at all times, including during the week before Christmas, so the line moves incredibly slowly if there’s someone doing a complicated transaction or shipping a lot of boxes. On my last visit, I waited 15 minutes, only to be told that they were – wait for it– sold out of international letter stamps. Yes, the post office was sold out of stamps. I think it would be more beneficial to simply close this post office rather than keep it limping along in its present condition!

I went by to pick up a large flat-​rate box. The box bins were empty so I stood and waited by the door as the one person working helped someone. They were apparently just asking about change-​of-​address, so no idea why it took her 10 minutes to help him, but it did. As I stood there, 4 more people came in and stood in line. Finally she was done, and I asked if they had more boxes. She answered that they did, but she’d have to help all the «people standing patiently in line first» because she was the only one there. I (calmly) replied that I had been standing there patiently before all those people got there. She looked at me blankly, and then repeated that she was going to help the line of people first. I asked her name, and left.
I then drove to the main 15^th St PO to complain. I asked the passport desk person how I could complain — he told me to get in line, and when I get to the front to ask for the supervisor. About 10 people in line there! So I left.
Came home, looked up the High Mar office phone number, and called it. A woman answered, but told me that the person to complain to was the supervisor, who was on vacation until next week. «Please call back then».
This is far from the first time I have encountered incompetence at the High Mar counters. They are almost always astoundingly slow — if this were any other retail business they would be fired (or the business would go under). The 15^th St and Valmont locations seem to have a higher quality of help, but they have lines too.

More like 2 ½ but I am giving them the benefit of the doubt because none of the other Boulder locations are any better at all.
Though I use other shipping services more regularly, sometimes the Post Office is the necessary method.
This is probably the easiest Post Office to use in Boulder. Some members of the staff are much more efficient and friendly than others.
They could use some scheduling help because they just never think to staff appropriately on the Tuesday after they are closed on a Monday holiday. The line usually goes out the door with only 1 or 2 windows open. This needs to be fixed if they want to rebuild their customer service.
If there is no parking available, just come back later, because that means the line inside is not moving efficiently.