Verizon

My wife and I went here to upgrade our phones and add myself to her line switching from T-​Mobile. The customer Service rep was Dean who was nice but lacking in customer product offerings and knowledge. He wasn’t even aware of the promotion (SG7 buy one get one), that brought us into the store in the first place. We were there for a couple of hours, while he up sold us on Verizon’s overpriced accessories of $ 240 total. We went home though feeling okay about it, at least we got out alive!
The store manager sent me a text the next day thanking me for the new business and asked if I had any questions. I instantly messaged him back stating that I had an issue with the accessories they sold us and wanted to speak to him about it. waited an hour and never received any message back, so I went back to the store. It wasn’t very busy, but they made me wait 30 minutes because i was returning items.
They sent me a very rude and disgruntled CS rep. I guess he was upset that I called them out on their poor tempered glass screen protector that didn’t fit and cracked within an hour of being in my pocket. But he angrily returned the items for me and said «alright bye!». What a welcome to a BRAND NEW CUSTOMER!!!
2 weeks after visiting the store, Verizon sent us a additional SG7 that we did not order. Did some calling and they had no record of it, but we returned it to the store anyways, good karma!
Fast forward to our second monthly bill of ~$ 270 dollars, and come to find out we were being double billed for two separate plans; my wife’s old plan on one phone, and me on a totally separate one! Dean totally screwed everything up!
After an hour on the phone with Verizon customer service they were able to fix our plan and credit back our over payments, but geez what a hassle! simple plan choice indeed!!!

Every time coming into a VZW store is such a bummer, and unfortunately once again our experience just sucked. Stuck up staff that couldn’t assess our problem accurately had to call the same tech support I did at home to tell me the same thing they told us. So we sat here and had them lie to us about what the problem is when we knew the solution. Sure enough the problem got fixed after we had to remind them the specifics of our own contract.
Just call… And whatever you do don’t come in here after 5. The staff sucks

Bought a Jetpack from this store to replace one that I thought I had lost. Found my old one the same day and returned the never used new one to the same store still in box. Even though the new unit was still in box and never used, I was charged a $ 35 «restocking» fee. Really! Totally bogus!
I had planned to upgrade my IPhone before being told about this fee that the salesman insisted on charging. Apparently the fee is more important than the $ 800 IPhone I was looking at purchasing.
Needless to say… that certainly won’t happen now. Great place to go if you’re looking to get up saled but other than that I would highly recommend finding another store (or at the least another salesman).
Peace Out!
UPDATE: Called main office with my complaint and they dropped the fee. So changing my 1 star rating to 3 stars for their prompt response to this matter. Took a lot of time out of my schedule to resolve so cant give it much more of a bump. Will still not do business with this particular store but will upgrade and do business at another Verizon store that doesn’t fleece it’s customers. You know who you are Mr Salesman… you know who you are.
Peace

Horrible carrier. We have been with Verizon for perhaps 15 plus years. We have been paying $ 311.00 (family plan) for past 6 months… guess should have been $ 231. My husband is terribly busy and has just been paying on line. Finally, I had. A chance to call Verizon horrible customer service and found out they had not removed $ 80 (2 phones) International charges for. Foreign travel back in September. I had arranged this service for 4 days at end of billing cycle and was told this would automatically be cancelled. Verizon would only credit us this month and of course, all they can say is they can’t. do anything about it. We. Will definitely cancel and pay off. the one remaining IPhone and switch to. A different carrier. Also, the cell service where we live is awful so hopefully, a new carrier will provide better coverage. I am VERY unhappy with VERIZON!!! They are so big, they just don’t care.

I am sick and tired of fighting with Verizon about my bill. I switched my data-​only plan to include a phone line on september 24, 2015. On that day, in the store, I asked for 18GB of data, unlimited talk/​text, insurance, the works. My new phone never activated. The sales rep sent me home, told me it should activate overnight. It never did. The next day, another sales rep activated my phone. A week later, I get a notice that I’ve used all my minutes. How? I’m on unlimited. Well, the sales rep put me on a 450 minute plan. Then, I realize i have no hotspot.
So, i called in. The phone rep gives me my hotspot and says he fixed my talk. He didn’t. I was then looking at $ 400 in overages for talk/​text. I went into the store. THey said they’d fix it.
They didn’t. I am now looking at $ 900 in talk/​text overages and they won’t help me. I have called, I have been on chat, i have been in the store. Every time, they promise they’ll fix it, and every time they do not.

I decided to join Verizon for better service. My mom already had Verizon… so we went into the store and I asked to take over the account and add a line. This never happened, it still apparently remained in her name. So, had to go back and ask again… some rep said he would fix it… and then said I had to sign to make the account switch to my name. Turns out, he increased our monthly allowance on data, without telling me… and so I signed off on it… what a scam!!! Buyer beware… this place has a lot of 1 star reviews I noticed

Can I give zero star??? The manage has the worst customer service, he isn’t trying to help you, and he is a «A» hole. If you ever get something there or promotion, don’t believe in what they say, get that Pomo on a piece of paper. They don’t do what they say, and when you didn’t get it, they will say, That’s your fault, cuz you haven’t sign up for this and do this. However, they told you that you are getting the Pomo before. I lost 300 bucks and a lesson. Don’t want anyone repeat it. Don’t go there, they will make you angry, cuz they don’t care about you.

This rating is for the customer service at the Boulder store. I interacted with Jordan both in the store and on the phone. I would have been an easy sale, but he hurried to get me out of the store as they were closing in an hour. Completely useless, very rude and unprofessional. Surely the management can find more competent employees.

I would give this location zero stars if I could. I’ve come here several times and always walked out angry and without accomplishing anything. We arrived tonight at 710 and were told there was a 10 minute wait. It’s now 745. All I want to do is buy a data sim card, but they’ll probably close before I can. Kafka would be proud.

Approach with all the caution you would bring to a cheap used-​car dealer. I was told in the store that I had an «upgrade» and so I signed up for an I-​phone 6, expecting to pay a couple hundred bucks. A few billing cycle’s later I discovered they were charging $ 750.00 for this «upgrade.» (The Verizon invoice is no model of clarity). I complained to Verizon that I’d been told one thing and sold another. Verizon called the Boulder Store. The Boulder store manager refused to change anything because I had «signed the contract.» Nor would Verizon Inc. do anything to help me out. The Store, and Verizon Inc., have won and they get to keep my $ 750.00. But they get a zero in customer service and have lost my business. By the way, the I-​phone VI is great, but buy it from the Apple Store!

Worst customer service on a poor network at a high price! The specialist had no idea that my brand new hotspot, purchased from their website, was something they carried, much less how to fix it. I’ve been a current or former customer on all 4 major carriers, and wow, this location on this carrier is the worst yet.
I’m happy to keep using T-​Mobile for my personal line, but sadly, my work requires I deal with this company. If you can, stay away — T-​Mobile is close by!

Absolutely useless every time. I’ve had a couple problems along the way with Verizon, and this store’s employees and managers can’t do anything to help unless it’s send you back and forth to the Apple Store. I’m going to finally try a different Verizon Store in the area.

Was having several problems with my 18 month old iPhone (connection and recharging problems). Justin gave us a welcome hello, listened to the problems, and 15 minutes later we walked out with our problems solved!
Thank you Justin and the other cheerful staff!

Can’t speak much about the store as a whole but we had CJ helping us and he was AMAZING! He was so sweet and knowledgable and answered all of our stupid tech-​knowledgeless questions. Set up 3 new phones for us, switched phone numbers from AT&T straight away, gave us multiple payment/​plan options, and even helped us by giving a sim card to put into a phone we already have. He also transferred our contacts over to our knew phones for us in the store. THANK YOU CJ! You’re awesome.

It’s Verizon so don’t expect to be treated like you really matter as customer but I did have an good experience at this location.

If I could leave 0 stars I would. Worst customer service ever. I am a young female college student and they mistakenly thought they could take advantage of me. My phone was having issues and I was up for an upgrade, they told me there was nothing they could do for me and said to call customer service. After two hours on the phone with customer service, the representative kindly told me to go to the Apple Store down the street who took care of me in thirty minutes, gave me a free iPhone 5s and a case. I went then to speak with the manager at Verizon and they tried to pass me off to two different assistant managers until I stated I would speak to none other than the manager. He brushed me off. So GO TO APPLE ON 29^th.

We signed up for a two-​year contract with three phones after we were told we would receive a 12% discount on the monthly bill through my wife’s company. When the bill came, there was a 15% discount but only on the 2 GB data plan. There was no discount on the much larger line access charges per phone.
The salesman was not to blame. He asked the manager in the back and was told that it was a 12% discount on the total monthly bill.
The difference between the claimed discount and what we will actually pay over the two year period is about $ 14×24 months = $ 336. We appear to have no recourse, but you should NOT TRUST what they tell you in the store regarding discounts.

Yeesh. Worst customer service in a long time! I think I’m actually going to switch to T-​Mobile; just so I never have to set foot in here again.
First off, there’s a ton of employees milling around (more than customers), but since they have specific tasks, you may be surrounded by folks in Verizon shirts who cannot help you.
When I was finally seen by a salesman, it was like I was buying a used car… he seemed annoyed when I took out a pen and paper to compare figures (on the cheap plan with $ 27 phone payments vs. the more expensive plan with a $ 230 phone; who wouldn’t get out a calculator?). Another called me a «smart-​ass» when I didn’t know how long I’d been receiving service (I suggested he could look it up, since he had my account data on his screen). Why should I take a stab in the dark as to when my plan began?
And really, who calls a customer a ‘smart-​ass’ when they’re shopping for a multi-​thousand dollar contract? What the fuck?
Inconceivable!

I recently had by far the best customer service experience I have ever had. Wendy at Verizon went ABOVE and BEYOND all of my expectations which further justified my long term commitment with Verizon Wireless.
I first went to pre-​order my iPhone 6 and she asked me if I would like to set an appointment to order a week later so that I would not have to wait and I could WALK right in. Once that day came there were some troubles with the system and she Texted me prior to my appointment to let me know what was going on and that I could take my time and she would let me know once the systems were up and running. It was over and hr so I went it to let her know I would have to return to work since it was my lunch break. Wendy was amazing and took down all of my info so that she could put in my order immediately.
Once it was time to receive my phone there was some type of error and the phone did not come in as expected and Wendy yet again went above and beyond to save me the exact phone I was looking for and set me up that SAME DAY!
Lastly, I felt horrible but once I came in on Friday night to get my phone she stayed well past CLOSE to make sure I was good to go and everything was set up correctly.
Most people write REVIEWS to express there bad experiences but I figured that since I had SUCH an AWESOME experience I should take the time to write a great review for both Wendy and my experience and Verizon Wireless!
PS– my brother ordered his iPhone 6 the same exact day I did (from ATT) and he STILL has not received it (over a month later)
Thank you Wendy & Verizon!

If negative stars were possible I would give 50, one for every minute of my life that I’ll never get back. After getting in early to beat the lunch rush I was placed on a «5−10 minute wait list» great, I just need them to look at my headphone jack on my 2 month old S5… 25 minutes later after I realized that several of the people whom came in after me were being served. I asked where I was on the list. and the menial Verizon drone said that I had been removed. «Why was I removed?» she had no idea but offered to put me back on the list. Another 25 minutes go by without being called. I eventually just cut my losses and leave since my entire lunch hour has been spent waiting. Since I was screwed out of getting I’m in a horrible mood and will be leaving bad reviews on any site that will allow.

Most of the complaints here are from people who don’t understand how a COMMISSION based sales representative employee environment works. Yes, you heard it correctly; EVERY cell phone rep in the WORLD receives commission. With that being said, if you are in a cell phone store for anything but a sale, expect less than perfect service from the representative who wants to move on to a sale. That’s what the 800 number is for. Or email. Or even online chat.
That being said, I had a GREAT experience with this store and Danielle in particular. I used to work for the competition in a corporate owned location (not a dealer) and I know how this works. Service was friendly. I did have to wait a bit but that is to be expected. Seriously, this isn’t wal-​mart. Transactions here take time and patience. (Referring SPECIFICALLY to the idiot who kept on referring to himself as «the hero»). Danielle did a great job enlisting the help of her manager if she was unsure of an answer (and being formerly in the biz, I had a few) and her manager was more than knowledgeable.
Needless to say, this store is great!

Really, these people are generally very helpful. I try to come in when they are less busy so there is minimal wait, weekday mornings if it fits your schedule.
They have remodeled the store some and seem to have more help than in previous years. Just did an upgrade and they spent a great deal of time with me on a plan choice and had a positive attitude throughout, even though I was not really sure what I wanted to do. They deserve credit for that.
As for product choices, they seem to have a lot of phones and there are some accessories not on display so ask if you want something very specific that you do not see.