AT&T

I always get great service when I come here! Mike Johnson is the best!

Customer service is ok. Sales person Brandon seems so pressed to sell things. Pressures customers into getting things. I ordered my phone offline because I didn’t have the $ 42 to pay for the taxes. He insisted for me to get the Note 3 in store. He canceled my online order and after I wasn’t able to get the phone he kept asking did I have $ 42 dollars or can I go and borrow $ 42. Wtf. PRESSED.

«Eek! Me thinks not» is right! Let me preface this by saying I upgrade often and always have the latest phone model. Which took me to the store today (for the release of the iphone 5S). I called AT&T helpdesk first to confirm I was able to do a cross over upgrade (I have 4 lines: 3 phones and 1 ipad). I was helped by a rep that had obviously had a long day. After 15 min of him looking into my account he says he needs to go check on something. He returns saying his manager said they couldn’t do the cross over upgrade. I told him of my AT&T helpdesk phone call and he said «it doesn’t matter what they told you, we are not going to do it here.» I asked him for his manager’s card; he walked away and returned with it. Manager’s card given was Steve Singsavatdy. I called the helpdesk again and they confirmed I was in fact able to do the cross over upgrade. The rep tried calling Steve S. and he refused to take any of the calls. If this is how the manager behaves, I am not surprised to see the reps don’t care about their clientele either. Anyhow, I was able to do the cross over upgrade online without the hassle of reps or a manager who are obviously not cut for a customer service oriented job. Avoid at all costs.

Customer service is lacking here. Came in for one simple thing and they weren’t able to help after much clarification. They just referred me to customer service. Hm… how ironic. Is it because you don’t offer that in the store?

My boyfriend and I walked into this place after reading some great reviews about customer service. The place was clean and had multiple «working» devices displayed. However, that being said only about 40% of the the devices on the display were actually functioning. Many were either broken or not charged. We were in the store for about 30 minutes playing with two different devices, trying to decide whether or not we would get accessories or not. No one came up to us and asked if we needed help. No one greeted us. No one acknowledged us whatsoever. the store was neither busy nor crowded. Many of the staff were either chatting to other staff members or playing on their own phones. There were only two other couples in the store. This was really disappointing, thankfully there are other AT&T stores or better yet there’s always Verizon. Who was very welcoming and accepted our $ 399 sale not including all the accessories we got. Being a manager myself, It’s disappointing to see that the manager at this particular location can’t seem to motivate their team OR ensure that all their products on display are in working condition. With such a great location there’s no reason they shouldn’t be making their numbers, but with that attitude I can see why they wouldn’t.

Customer service was cool .only 1 person tho

After reading all the reviews I thought this would be a fantastic place to go and look for a new phone, but was I wrong! I went in and wasn’t even acknowledged by anyone even though the sales representatives were looking at me. I know they were busy, but I felt out of place when I went into the store. Once the initial awkwardness wore off, I entered my name into the system and waited. I continued to wait for the next thirty minutes without anyone saying a word to me. I walked around the store to keep myself preoccupied and decided my time wasn’t valuable enough for them. I left and don’t ever plan on going back.

I needed another Otter Box for my iPhone. William was the retail rep who assisted me and he provided excellent customer service!

TamarA said it: GREAT CUSTOMER SERVICE!
Aaron was a walking/​talking wealthy of company and iPhone information and when he wasn’t there, two other people (I wish I could remember their names because they were outstanding as well), helped me navigate my iPhone set-​up and even my problems with my gmail contacts and calendars.
And — just now — when there are a glitch on my text message plan and I called the 1 – 800 number, to my surprise, I got someone who was actually happy to help me. I think that has to be one of the first times calling an 1 – 800 and having that happen. LOL!
All in all, I am super pleased with my plan, our family rate, the coverage, the customer service, and my new iPhone. You can’t go wrong.
I venture to say that the Bowie location is probably the best after my three trips there. Whomever did the hiring there should be commended. Couldn’t be happier with my experience!