Michaels

Michaels is so overpriced. But when they have a sale things are reasonably priced.
This location has framing but no fabric section. They do have most other craft supplies you may need.
I recently brought in a print to be matted and framed. The individual who helped me was nice and well informed. She didn’t try to rush us or have us spend more than we wanted. That being said, it is a bit on the pricey side. Most framing is done in 2 weeks.

I shop in this michaels 2 – 3 times a week to get supplies and things I need. I can NEVER find workers and when I do they are never friendly or go out of their way to help you. Thankfully I know my fair share and I can assist myself. I often help customers I see that look confused, the staff never seems to know anything about more than half the products in the store. The only time I ever feel like they know anything is at the register. That’s when they are friendly, but for all the other workers I cant say the same. Dear Michaels. HIRE PEOPLE THAT ARE FRIENDLY AND KNOW WHAT THEY ARE TALKING ABOUT!

The line is always SO long. Only two registers open with a line of 7 people. I usually have to wait around 10 minutes to check out. Ridiculous. Besides that, no complaints.

Horrible customer service! I came in the store around 8:45pm just to get a few items. I was well aware that the store closed at 9:00pm, so i moved quickly. My basket was at the front but I forgot one last item. As I was getting the item, I’m going to assume the manager on duty at the time came around to let me know that they were closing. I was trying to ask her if she could help me grap the item I was reaching for and she promptly yelled at me «We’re Closed!» I spent over $ 200 dollars last night and to get treated such a nasty way! If I didnt truly need these items, I would have left everything. This upsets me because I am an event planner and I frequent this store, but after last night, I think I will do Hoppy Lobby instead.

If I could give this store 0 stars I would. The customer service was beyond horrible. Went in to find spray paint. Passed several employees, none greeted or acknowledge my presence. Thats fine. Found the spray paint was locked (for a safety reason I’m sure). Found an employee and asked her if there was someone who could open the spray paint case. She said that there was a button to press on the aisle that would have the manager come open the case. Mind you, she could have just used her headset to reach the manager. But I go back to the aisle and after searching for 2 – 3 minutes I find this magical button… THAT DOESNT WORK!!! So i go to the back office and find who I am assuming is a manager, and he tells me to give him a minute while he gets his keys. I go back to the aisle and wait between 5 – 8 minutes where he never shows. During this time another woman employee walks by 3 or 4 times and never asks to assist me. When I have finally given up and am on my way out the door, I see the male manager and approach him. Of course he acts as though he has never seen me before. I say to him «Thought you were coming to open the spray paint case,» and he replies «I sent someone over there with the keys.» I tell him «I have been standing over the whole time and no one has come over.» He says a few words into the headset and I walk over to the aisle. Naturally the woman who had walked past me 3 or 4 times was in the aisle with another customer with the spray paint case open. Literally a 5 minute trip to Michael’s took 20 minutes. The only person with any quality customer service was the older woman behind the cash register.

The staff here is always so nice and accommodating and really looks to help you no matter what your need is. On top of that, when you forget a coupon at home, they don’t mind checking to see that you are on the mailing list and hooking you up if you are. That’s so nice! I saved a bundle the last two times I came in after forgetting my coupons and it meant a lot to me that I didn’t have to double back home to get them. There’s no fabric section at this location, so be warned. Other than that, they have pretty much everything else and a really nice selection for wanna-​be painters like myself. Highly recommend this Michaels for sure!

Any arts and crafts project that you could ever think about doing, you can find the materials, instructions and ideas for it here. They even offer classes for a minimal cost for things like floral design, knitting and cake decorating. I took the cake decorating course and for the most part, was pretty impressed with it. Their weekly ads include coupons that are helpful when purchasing anything in the store. I also noticed that they offer a custom framing section. The store is well organized and clean and the staff is always willing to locate any items you need. Cool spot!

Don’t forget your coupons! This location has all! I can find any craft need I want in this store! Sometimes the line can be extremely long, but at other times, not so much! This location is clean and neat and their products are easily accessed! And if they are not, just ask an employee and they will be more than happy to assist you! And the employees are friendly! What’s not to like about this location?