Pivot Physical Therapy

I have never had to wait in the three months that I’ve been going .both therapists Shannon and Savannah are excellent, they listen to you and watch everything you do. they remember when you see them the next time what you told them. I feel like they are truly interested in my health. They are very casual which is good. They will answer all your questions but still say you should talk to your doctor .the young assistants are very helpful. amd workhard to help and Jenna the receptionist is a dream!

Pivot PT is the second physical therapy office that I’ve gone to in the DC area and I always recommend everyone to Pivot. They are always professional and very nice. One of the things that I love most about the therapists is that they help me understand my injury and why they are choosing particular exercises to help fix my injury (my knees). Every time I go in, they always ask how my knees are and where my pain level is at and what makes it worse or better. They take in all of the information to help keep me on a track to getting my knees better, adjusting exercises as needed. I typically go in at the end of my work day and sometimes forget some exercise and the staff, Shannon, Rachel, Kim, Julie, Abir, and J.D. are always on top of things and remind me of exercises I miss. The same goes for during my exercises. Even if I think they aren’t paying attention, they point out something that I am doing wrong or notice I’m struggling and speak up to correct me.
Appointments are easy to be made through Christina, as well as any rescheduling. I’ve had a few times where I had to change my appointment last minute and they always accommodated to get me in at a convenient time for everyone.
I highly recommend Pivot to anybody looking for a great physical therapy office.

I have been treated at this facility three times over the past two years.
My first series of visits were to treat my left ankle and foot for a series of problems: plantar fasciitis, tendonitis, osteoarthritis, and general overuse and inflammation that I’d been suffering with for most of that year. My second series of visits occurred after I tore the meniscus in my right knee. I had pre– and post-​operative treatment. I had 60% of my meniscus removed during surgery, so I had lost the better portion of shock absorption in that knee. My most recent stint was for treatment of a baker’s cyst that developed behind the knee I’d had surgery on earlier in the year. Each injury included six months of therapy, and the last visits lasted about 6 weeks.
Suffice to say, I’ve spent a lot of time with the staff at the Bowie Pivot.
When I arrived the first day of my first injury, I was in an enormous amount of pain and was having a hard time walking. Within two weeks, I was off my pain medicine and well on my way to walking without pain. They didn’t just help me manage my symptoms, they helped me stop aggravating the problem with my stance and gait, and helped me find a place to have my feet analyzed for a proper fitting pair of everyday shoes. When I tore my knee, I was worked into the schedule the next day for swelling and pain management while I waited for a visit with the specialist. After my surgery, when my doctor told me I could stop going to therapy even though I was still experiencing pain and loss of mobility (he said it would just work out over time, but that’s another review…) the therapists rallied for me and helped me get the complete care I needed. When I called because I didn’t know what to do about the fluid-​filled lump behind my knee that hurt, they worked me in so they could take a look. I always felt like I was a priority.
Shannon, Rachel, and Kim (the therapists I’ve had over the years) are hands-​on, engaging, and professional. They are knowledgeable and take care to make sure you are performing the assigned therapies with the correct proportion of form and resistance. When something became «too easy,» they made adjustments to my intensity or added a new exercise that always kept me challenged and, most importantly, progressing. They didn’t just explain what happened to cause my injury, they helped me understand why it happened and how the work we were doing in therapy was fixing it — AND how to prevent it from happening again in the future.
The assistants — Julie, J.D., Ryan, and Abir — are energetic, helpful, and encouraging. They’re well on their way to being full-​fledged PT’s in their own rights. Something I appreciated greatly about my interaction with them was that once I had learned my exercises, they didn’t hover over me and they let me know if I was out of alignment (or if they noticed I was «phoning it in» some days) — by the end of my therapies for each injury, I could go in and work through my routine at my own pace, confident that they had my back.
With Christina at the front-​desk helm, I’ve never had an issue with my insurance being charged or my account going haywire. That is her domain and she’s got it handled.
This team was also incredibly flexible — they would work with my crazy schedule and, on days when I had to bring one of my kids with me, were accommodating and engaging with them (my six-​year-​old still asks if we can «go to the physical therapy»).
The senior staff’s knowledge and expertise and the customer service provided by the up-​and-​coming junior staff aside, there is one main reason I choose to return to Pivot for my therapeutic needs — the environment. This group of people knows how to work together, and it shows. While we work out, patients and the staff do talk about news, weather, world matters, life matters — this staff got to know me, my kids names, my spouse’s profession, the things I wanted to do for myself but couldn’t because of my injury — that’s not because I was special. They do that for everyone because they’re special. This team has chemistry, and it fuels a dynamic and engaging atmosphere to workout and heal.
I’ve been to other local therapists for previous injuries, where I was set to a task with my little timer in an assembly line with a slew of other patients. Do this, do this, and do this, then wait. Hold the timer. That place was big and cold and just plain clinical. I was a faceless number there. I’ve never been a number here.
You could go to any number of places in Bowie for PT. You could find bigger, fancier offices with more tables and bigger machines and more therapists and more timeslots. But you know what you probably won’t find there? Personal, attentive service. You can be sure that when my accident-​prone self breaks another limb, I’ll be headed here for rehab, without a doubt.