Pizza Hut

Horrible, their pizza buffet is a joke, a coworker and I stopped in at 12pm on a Monday, not when they first open, two pizzas out, no bread sticks or pasta, or extra sauce. They ran out for ten minutes, no effort to make anymore, however, I was absolutely honored to hear the Hispanic manager yell at someone for being lazy. Really good management skills, all the while the bar lay empty, wouldn’t refund us our lunch. Tables left dirty, and place was just grimy, will never go back.

This Pizza Hut gets one star, as there is no option for ZERO. The store is less than 5 minutes from our house, so it seems it should be a good carry out option. Let me back up. We stopped ordering delivery from here because of orders being taken incorrectly, cold/​old good being delivered and forty five minute deliveries taking ninety minutes.
The last two carry outs were not in the oven yet when we arrived to pick them up. Rude staff and horrible service, along with average at best pizza.
There are not a lot of good options in this area, but I’d try my luck with Dominoes @ Mount Oak. At least the staff looks presentable and seems friendly.

Ordered pizza & wings via the app on a Friday night a few weeks ago. Get to the spot and they have NO CHEESE!!! I thought I was on some kind of hidden camera show. How can a pizza spot not have any cheese? Then to add insult to injury, they didn’t have an traditional wings. Failure at every level of management. You can’t run out of cheese if you sell pizza. That’s like the strip club running out of talent. Overall my previous experiences here have been hit & miss. There have been times when they didn’t have certain toppings or the order took forever to receive. But not having any cheese was unacceptable!!!

Tonight was the 2^nd time in a row that I’ve ordered from this pizza hut. The first time I ordered wings and pizza, and they were both ice cold when they got to my house.
Mind you I live 5 minutes from where this Pizza Hut is located.
Tonight which is the 2^nd occasion, I ordered and the food said it’d be here at 7:31 which is 45 minutes from when I ordered. It didn’t arrive until 7:41. Bringing the food in the house the pizza, breadsticks, and cinnastix were cold AGAIN. This is the VERY LAST TIME I EVER order from this Pizza Hut location.
I don’t understand what the issue is but it needs to be resolved with either firing the staff and hiring more dedicated employees and being more accurate with delivery times.
I DO NOT RECOMMEND GIVING PIZZA HUT ANY OF YOUR MONEY.
I will never order from Pizza Hut again, all because of this one location.

Please do not order delivery or any pizza/​pasta from this PizzaHut. The delivery service was horrible, the driver acted like it was such an inconvenience for him to delivery our food. Now let’s get to the pizza/​pasta. The pasta was dried out and the pizza was not cooked all the way. The pizza was so greasy at the bottom and the meat had a smell and taste of being burned. I should have ordered pizza from somewhere else. Sad business!

Last time I’ll give them my money! The point of ordering delivery is for convenience. If you tell me forty minutes for delivery that’s a long enough wait in itself. But for you to tell me forty and take an hour forty and delivery cold pizza then you’ve lost my business. Not to mention the rude delivery driver who didn’t get off his phone and had no pen or the 30% deliver fee. Lol. Plenty of other places around to get a pizza for the kids. Friends say Papa John.

It took almost 3 hours to get my online order. 45 minutes after it was supposed to be delivered I tried calling the restaurant several times and got no answer. I drove there and waitedv almost an hour to even be acknowledged by any staff. In that time the manager Vanessa walked out the front door and hid for at least 15 min. When they finally helped me, they had to remake my entire order. Erica was working the front, running around like crazy and was extremely apologetic. I watched Vanessa stand in the back laughing and talking while I and several other very unhappy customers still needed to be helped. Erica got no help whatsoever from the manager. She did offer to knock some money off of my $ 36 bill for the wait, but overall this was an extremely disappointing experience. And after two hours and forty five minutes, I finally had my order, and when I finally got home realized it was incomplete. They didn’t give me my bread sticks. Definitely won’t be returning.

Please DO NOT GO TO THIS PIZZA HUT! My boyfriend loves pizza and could eat it everyday literally. Friday i was in charge of grabbing something quick for dinner so i said pizza. He lit up I didnt feel like driving to Grottos in Gambrills so i said pizza hit is on my way home. I ordered a large half cheese half pepperoni and bacon and a order of naked wings.
The wings had been put hot in a plastic container so they were all soggy and wet by the time i got home. Now for the pizza i opened the box while there and i said they forgot the bacon. The lady looks at me and says theres a small piece. I asked her to give me what i was paying for. When she returned i now had 2 bacon bits.
My conscience told me to ask for my money back and leave but I was too exhausted after the work week to go anywhere else. I get home and my starving boyfriend takes a bite and throws it away and chooses to eat leftover baked ziti instead. He said it was dry and flavorless.
Please do not go here.

Took them 15 minutes to even acknowledge the fact that we were standing there. granted they were busy with a small team of players but that small team was enough to shut the whole restaurant down? Was told they jad just gotten there and they were gonna be a whule even though I saw other tables vacant and maybe an hour and a half wait… not really what she said so much as HOW she said it. Smelled like they were burning pizzas it was smokey and filthy anyway as i am typing this i still smell it in my hair and on my clothing. (You know it was bad anytime I am writing this while still in the parking lot lol Rude huffy puffy workers… must be family owned smh.!I came here years ago and now I remember why it took me so long to come back. I will never waste my time even trying again. I only came here because my kids wanted to dine in and this is the only one close to us that had the dine in option. But whatever will take my money elsewhere;) Ledos maybe lol

Oh my gosh, I should have read the reviews before I ordered from this place! I ordered a pizza online at 6:20 pm… it said it would be delivered at 8:26 pm. At 8:45, I call and it rings 25 times… ring. ring.ring. Finally, someone answers. He informs me that my order has been «canceled» at 8:00, and the pizza is not being delivered. I was livid!!! I was starving, waiting over 2 hours, and now he’s telling me that the order has been canceled? WHO canceled it? What idiots.
He then told me that he could «re-​make» the pizza, but it would take 1.5 hours. I was so furious, I didn’t know what to do. I tried to call back and cancel the order, but no one answered. I don’t think I’ve ever been more frustrated about ordering a pizza in my life.
My husband was so exasperated that he finally DROVE over there to pick up our order. He said there was only one employee at the desk who was letting the phone ring and not answering, and when he did answer, there were many calls from angry people asking where their pizzas were, and why their orders were canceled. He said it was a dreadful scene at the actual Pizza Hut… I guess that explains it… My husband also said the Pizza Hut employee was rude to him, despite him being courteous. What a terrible location. This one should be shut down, in my opinion.
DO NOT order from here!!! As much as I like Pizza Hut pizza, this place is a disaster. You’ve been warned.

Yeah bad language from the employees
Rude service
Sub par food
Talking about drugs in the dinning area from the employees
I walked in a few mins early and was basically turned away
If I was the manger I would accept the sale to help labor and general sales
Sad that this place is like this I worked at a Pizza Hut for years and was never like that to customs

Stay Away ! I ordered online at 651pm on a Saturday night a manager named Mike leaves me a message at 817 pm and states my order was cancelled out ! These morons won’t be successful at anything in life ! The corporate office should monitor these reviews because the amount of negative feed back here is enormous !

I read a poor review for this Pizza Hut location but I wanted to give them a chance. Big mistake. Every time I placed a delivery order it was a disaster. First pizza looked like it fell. the cheese was stuck on the top of the inside of the box. I called to complain so my next pizza was free. The free pizza was over cooked. I didn’t complain I tried them one last time and they screwed up the order. They gave me a the wrong topping on my pizza. So that was my last time. I just started to order from dominoes which isn’t half as good as Pizza Hut but they’ve been accurate.

Love this place… Probably the best service at a pizza joint that I’ve ever had.
John — who I’m assuming to be the manager — has waited on us both times we’ve eaten in. He is easily the most attentive, professional, and courteous waiter I have ever experienced at a dine in Pizza Hut. I have two small kids (ages 3 and 6) and both times I have been here, John knelt down to be on their level in order to take their orders. During our experience, he made it a point to ensure that they were engaged and enjoying themselves. The service here — particularly John’s — rivals a fine dining establishment, for real.
All in all — you’re not going to get any real surprises. There are wings on the menu, a myriad combination of Pizza (crust and topping options), and fountain drinks galore. But as I’ve explained above — the customer experience is second to none. and we’ll be back again for sure.

Brian, the Dine in Host/​Server gave excellent customer service. He was very personable & polite and made sure my family was well taken care of & satisfied. Wonderful customer service experience!

The pizza could’ve been good, but I’ll never know. I’ll just list my complaints with my experience.
–Walked in to pick up my carryout order with my brother. Took the girl AT the counter 5 minutes to even acknowledge me. Did she help us? No. She called for someone else to come help us because she was «doing something».
–Employees cursing, I mean dropping F-​bombs, in front of my 6 year old nephew and every one else’s kids. At one point, a girl looked over, saw us and my nephew, and turned around and continued to curse.
–Watched an employee dig in the trash for an order ticket with his bare hands. Then turn around and handle food.
–No one wore food service gloves as they were assembling pizza. My stomach turned and we decided to leave after an employee continuously coughed into her bare hand, then went back to making pizza and sprinkling cheese.
–From the time we called in the order to the time we walked out the door was about 40 minutes.
We just left the pizza. That place is a filthy, ghetto mess. We will NEVER eat there again. The only reason I’m giving them one star is because I don’t have the option to give 0.

The pizza was GREAT! We ordered a ½ veggie and ½ cheese and the customer rep offered a great deal. The customer rep was courteous and very thorough. He gave me an estimated 45 min delivery time however the driver showed up within 15 min with very hot delicious pizza. I will order from this location again!

Ok the pizza is ok the service when dining there is ok too.
But the most coolest thing in my option is the pizza buffet. There are no other Pizza Huts in the state of MD that have a buffet. This is a very rare thing to see. That’s why i like this place so much. You can get all kinds of your favorite pizza from the buffet.

Horrible. I ordered delivery n the breadsticks were rock hard n nasty. I had to soak the sticks in wing sauce to br able to consume them. Pizza was ok.

Complete crap. My husband was impressed with their ten dollar pizza deal. Utter bullshit. I could COUNT the toppings on one hand and I ordered it with five toppings. Never again.