Sugar Suite Kids

I had a birthday party here for my 5 year old and I am highly displeased with the service, sanitation and treatment by the staff and owner. The pink carpet was dirty and dingy. The party package was supposed to come with a tiara for the birthday girl. I had to ask two different employees before one admitted that the owner had not ordered any. She offered me bath bombs or lip gloss instead. I advised her that my child could not use those because she has a lot of different allergies and my 5 year old does not wear lipgloss on a regular basis. Needless to say the owner would not offer anything else because she stated that the tiara was only worth two dollars. My daughter was disappointed because she loves tiaras, but the owner did not seem to care much about that. This spa is also very unsanitary. My mother who is a licensed senior cosmetologist pointed out several sanitation issues and one particular employee had a major attitude when my mother questioned her sanitation procedure. She stated that the owner only allows them to clean the manicure tools with bathroom cleaner. The owner is not approachable and kept having her employees address me instead of speaking to me herself. I decided to call her after the party to address my concerns and she was not apologetic at all. I’m really disappointed because I thought that I could make this a regular girls outing for my daughter and I but I wouldn’t dare give this establishment anymore of my money.

I usually take my daughter to Pamper Me Good hair salon, but I decided to try Sugar Suite because it is closer to my house. Huge mistake!!! First, they moved my appointment by an hour the day of the appointment. Second, the salon is dirty and unkempt. There were crumbs, debris and dirt all over the waiting area and in the styling area. In addition, the white floors were scuffed to a dingy black. Third, I went into the styling area because I wanted to watch and make sure my 5 year old was okay. They made a big deal about me not being allowed to sit in that area. I moved, but shortly thereafter they allowed another parent to sit exactly where I was sitting in the supposedly banned area. If there are rules, they need to be consistently enforced. Fourth, the stylists are young and more interested in talking to each other than interacting with the children. My daughter said her stylist was mean and didn’t talk to her. I will never take my child to Sugar Suite again. Visit at your own peril.

I have taken my daughter here three times to have her hair cornrowed. Each time Shayla has been her stylist. Our experiences have been great. It is a lifesaver for me! My daughter is tender headed with a lot of hair. It takes me hours to wash, condition, moisturize, detangle, dry, and style her hair (we could spend most of a day getting it done and she would cry a lot). When she has had her hair done here, all of that is done in 2 – 3 hours without any tears. My daughter feels good about having a special salon to visit and sometimes she gets a Popsicle. I love this place and the prices are reasonable. Well worth the peace of mind for me!!! I highly recommend it.

Sydney Rocks! After running a few minutes late… she quickly put her things down and greeted my daughter for her appointment. She briefly consulted with me about how I wanted my daughter’s hair styled. I showed her a style from Pinterest and she said «ok. No problem». She asked my daughter if she was ready and walked her back to the salon area. My daughter could not say enough good things about how nice Sydney was and was very pleased to be offered a popsicle while her hair was being done. (Before dinner) My daughter loved her hairstyle and cannot wait to come back to see Sydney again!

I have to say i’m a softy when it comes to reviews because i know how hard it is to run a business.
I had wanted to take my daughter to SSK since it opened but thought it was pricey for parties. The website is gorgeous and the first time I went to take a look-​see at the salon i loved it. (It had just opened… years ago). I was impressed. They had a nice® waiting area whereas my boys could stay and play video games as they waited. No longer the case. They had mini cupcakes in the waiting area and cute candies in which the owner invited us to take even though we were just enquiring about a party there. No longer. The salone was immaculate… no longer, and the Owner was delightful and attentive,…not so much now.
But at the end of the day, for financial reasons I held my own spa party for my girl that (I think) rivaled theirs… for ¼ of the money!
Nevertheless, 3 years or so later I was in a bind and needed to get my daughters (natural) hair pressed and styled and nails painted and they accommodated me (and my sister’s 2 girls) promptly. I was impressed with my daughters hairstyle but the nails were, meh!!! The young lady was the only one of the 4 working that worked professionally whereas the others did hair in the midst of entertaining their friends from Bowie High School. (I know this and a whole lot more of their business just by being there the last half of my girl getting her hair done.) My husband was there and he had this look like «Here we go again with our people acting ghetto in an establishment that should so not reflect this». Our hairdresser was so sweet and attentive she got a $ 30 tip just to say ‘keep up the good work, young lady’.
To make this long story come to an end, All the best to the owner but she needs to take it back to the days when she started. She needs to get rid of the young girls and hire young professionals straight from hair school, not high school cosmetology class. Hire an agency to help her and her team learn customer service and customer care. She needs to hire someone to clean up the mess that it has become and put her heart back into it.
Although my daughter’s hair was beautiful, a week later i can see the damages from the burned and split ends.
I so wanted to call the owner and give suggestions but she didn’t seem like a person to take unwarranted advice. I just care and want to see an African American Female Entrepreneur succeed and not the minstrel show that i saw there and unfortunately seems to follow many of ‘US’ in our business ventures.
I will say that I will give them another try but I wont be quiet about anything I see and if I get flack from them you can best believe I will be editing this post. I expect to see great changes from them…

I’m a fan of Asha. She is very nice to my daughter and takes her time when doing her twists. She does not braid her hair tight, I let her know it only needs to last two weeks. I rather a little fuzz than no edges! I believe the owner is at the front desk??? She is friendly and always speaks when I’m there. She isn’t able to hold long conversations because there is a constant flow. I have not been there for a party and probably would never, because the employees are young and don’t seem to be aware of what goes into hospitality.
But as far as going for hair I think they are a life saver. If you have issues with the way they wash hair, you can bring your daughter in to just get the braiding done. I have not seen it look dirty as previously posted.
That’s my two cents.

The only reason I’m giving this place 1 star is because I couldn’t proceed to write this review with out doing so. I recently booked a party for my 9 year old and was very disappointed by the service. I paid $ 576 dollars to bring 7 kids and sadly disappointed by the unprofessional behavior of the staff. They were playing inappropriate music and talking to each other not paying attention to the kids… They gave them pizza that looked like it was 9 days old and didn’t even have a candle for the birthday girls cup cake. It was very unprofessional not to mention inappropriate. Would have going back next year if I had a good experience but I wouldn’t recommend this place to my worst enemy. Whoever own this establishment should be ashamed. Terrrrrible!!! If you must go there, check it out in person first before you make the same mistake I made. I hope this was helpful.

I took my daugher there to get her «Back to School Do» after 3 hours, her crooked ponytails were ready!!! When I called back to complain to the owner/​manager Renee, she never apologized or offered to fix the mess. Needless to say I will never return. I requested a refund of my $ 7 tip (which she abliged) but should have extended herself to ensure customer satisfaction. In the Back to School rush they were the only salon with availability… now I know why.
P. S. If negative Stars were an option, I’ d use it!!!

First let me say that my daughter is 18 months and doing her hair has been a battle. So I decided to start taking her to a salon because I thought she’d behave better with someone else. My daughter’s first appointment was about two months ago and her second was just this week so this review is based on those two experiences.
Their weekday hours start at 3pm which makes getting a hold of someone a MAJOR pain (and my first gripe)! The phones just kept ringing and my messages went unanswered, but eventually I was able to make an appointment for the following week.
The first time I took my daughter to Sugar Suites (SS) I was nervous because I coudn’t predict how it was going to end. To my surprise it wasn’t as bad as I thought it would’ve been. She briefly cried during the wash and a little during the style (cornrows with beads) but all-​in-​all I’d say she cried for a total of 5 – 10 minutes during the entire two hours. The stylist (Crystal) was able to distract her and keep her occupied AND she was extremely patient. The salon was clean, cute, and definely geared for children. Based on that experience I would’ve given them FOUR stars!
Fast forward to this week and I’m wondering WTH happened and I’m never subjecting my child to that again! So here’s how our most recent visit went:
1) Again trying to call and make an appointment took forever because not only did they not answer the phone, when they did the phone would just disconnect so I’d have to go through the process all over again!
** Seriously, if you have that many calls and so few lines pay to have additional lines installed as you’re going to lose customers if they can’t get through.
2) We get to the salon and NO ONE is at the front desk. I walk past the reception desk and a stylist glides past me in an office chair but doesn’t acknowledge me… WTH! Eventually the receptionist comes to the desk and gets our information and yells at a stylist to tell her we are her appt. The stylist asks for my daughter’s name then tells the receptionist we are not her client, she then told us who our stylist was.
** I need to mention the receptionist was in the back getting her hair done by the stylist who had «rejected» us, LOL! Again WTH!!!
** And picture me annoyed when I find out the stylist riding the office chair will be doing my child’s hair.
3) We go to the shampoo area and it’s obvious they don’t expect anyone who knows proper and hygenic salon conditions in the shampoo area, or I would guess to say dults who are not employees. It was absolutely DISGUSTING! Hair in the bowls, dried up shampoo (or conditioner) everywhere, I have never seen anything like it. I said a prayer that my daughter wouldn’t catch something…
** Customers should not have to ask the stylist to clean the bowl BEFORE getting a wash… But I did and the stylist reluctantly rinsed it off.
4) Now its time for the style at this point I just wanted my daugher out ASAP so when the stylist suggested individual twists I agreed. BIG mistake, my daughter screamed and hollered the ENTIRE time! I couldn’t figure out what the problem was because she never cried like that when I did her hair or the first time she was at SS.
After two hours she was finally done and I could see why my daughter was a mess, her was too tight. I mentioned it, but at that point I wanted to get out of there before I really lost my patience, cool, and my religion.
OVERALL: I will never bring my child back to this salon! I don’t want to say the staff are unprofessional because I think they are just too immature to be running a salon without an «adult» or experienced manager present. There were employees doing their hair, painting their nails, texting, screaming across the salon, it was a HOT MESS! If I had to compare it to anything I would say the atmosphere and experience reminds me of kids running a candy shop which can only spell disaster.
The concept is great but you still need a seasoned professional to run the business, ensure work areas are clean and customers are taken care of, especially when they’re paying upwards of $ 50 for a service (which I did… TWICE). Otherwise customers such as myself will not return.
SIDENOTE: There was a young girl (about 14 yrs old) getting a weave at the station next to my daughter. Her stylist could have been done her hair sooner if she wasn’t constantly chatting up the other employees, playing around with the radio and TEXTING the entire time instead of focusing on her client!