Allstate Insurance: Michael Scattergood

Recently, my homeowners bill TRIPLED. Although I receive emails from Mr. Scattergood’s office regularly, they decided not to email me, but sent a generic letter advising me to call them (I thought it was yet another solicitation for life insurance, etc). Maybe they hoped I wouldn’t notice my auto payment increased?
When I called, his staff was cordial, but had no urgency to resolve the situation or tell me why it happened. A couple days later, Mr. Scatter good called me and told me my rate had increased because the former policy was wrong and that this was an accurate policy, because my home was 1-​story, rather than the 2-​story description for the previous policy. (My home IS 2 stories on top of a walkout basement — 3 levels.) When I told him this, he proceeded to tell me that no, it wasn’t! «I have pictures and pictures don’t lie,» he said. I told him that apparently this pictures don’t tell the whole story, because I know what kind of house I live in! He proceeded to throw all kinds of questions at me, again, insinuating that I am either so ridiculously stupid that I don’t know how many levels are in my house, or that I’m lying! He asked for proof by way of floor plans, and I obliged. I politely suggested that if he were in this situation with a customer ever again, he would do better to not suggest they are an idiot or lying and instead take their word for it and then work on proving their word to the underwriters — NOT the other way around. Instead of kindly thanking me for that good advice, he accused me of yelling at him, «jumping all over him» … Etc. And now that he’s seen the blueprints, did he apologize? Nope — it took him 9 days, two voice messages and a call to corporate just to get him to call me back!
I have never experienced such poor customer service nor such lack of accountability for ones actions in a business owner. I don’t know whether I will be staying with Allstate, but I know for sure I won’t be giving one more penny to Mr. Scattergood. SMH!