AT&T

Had an appointment right when they opened & three customers still went before me. Then when I tried to establish my business account i was told it can’t be done on Sunday’s which they didn’t tell me when I first made the appointment.

I don’t even want to give the one star because they don’t deserve any. I went in to buy a simple flip phone for my parents, I figured they don’t do smartphones or fancy stuff, a simple flip phone will do. I explained all this to the girl that was assigned to me and she quickly pointed out some phones. I told her I did not want to pay any fees or anything so she sold me a $ 15 go phone that could be added to my monthly bill. Cool… I leave and at that moment I call my dad down in Miami and tell him I bought him a phone, and he says my sister just bought them one that morning. Ok… I go back to the store the day after, and the simpleton (female) that looked like she didn’t even want to be there looks around and tells this clown-​faced other female to help me. We walk to the counter and she tells me there’s a $ 35 restocking fee. WHAT??? The damn phone costs me $ 15 and I have to give you another $ 20 to take it back??? Does that make sense to anyone? The not-​so-​smart clown-​faced female with a dumb smile on her face as if she’s saying something cute states this is the store’s policy. I am furious! My husband asks for the manager and this dopey looking guy comes up, my husband tells him the issue and very nonchalantly says there’s nothing he can do. My husband says something to the effect of At&t would rather lose a customer over a stupid thing like this than to overlook the restocking fee, to which dopey answers «you would leave us for$ 20?» And my husband says «on principle alone.» And basically the manager just repeats his previous statement. WOW. This store is the worse because nobody takes the time to tell you a dumb little thing like a restocking fee but they are quick to hide behind their store policy. My contract is up in June and I’m GOING TO VERIZON!

The employees are clueless. Terrible experience. They are super slow. Took me an hour to buy two internet devices. You realize again that these stores are doomed to fail when you compare your experience at an apple store. Try a different att store if you really need to go to one.

The store employees lie… they told me that my phone was being checked and then 20 mins later they say that the phone is not in stock… either the store has the phone or they dont.