Boynton Beach Marble & Granite

I live in New York and therefore had to do my business over the phone with this company working through my tenants in Florida. The salesman I worked with took the order from my tenants, was supposed to mail me a contract with the estimate, but «forgot» to send it, so a week and a half later, he sent it and told me he would «rush» the cabinets due to his error. He did not rush the cabinets. He then asks me to «overnight» the check as he needs it immediately and will only take a credit card over the phone if I pay the 2% fee. One month later, still no cabinets (why did I have to «overnight» the check) and I get an email asking me to «sign off» on the fact that his company will not be responsible for damage to the ceiling when they remove the old cabinets as they are nailed into the ceiling. Needless to say, I would not «sign off» as he should have seen that when he did the original estimate. 2 weeks later, he’s finally getting to put the cabinets in and I receive an estimate to hook up the sink and various other items totaling $ 845. My original estimate did say that plumbing and electrical were not included, however after speaking to the owner, he said that «installing» a sink, is merely attaching it to the granite. I then contacted another company that does various kitchen work and contracted with them to do the same work for $ 355. In addition, when the granite finally arrived and had to pay for that again, immediately, now they will accept credit cards over the phone, without the additional 2% charge. I had written my concerns to the son of the owner of Boynton Beach Marble and Granite, heard back from him once, where he only addressed his defense of his salesman, but did not address my complaints as he «didn’t want to go back and forth with me». So… stay away from this company if you want something done in a timely manner and make sure your contract has EVERYTHING spelled out. The plumber that will be hooking up the sink laughed when I told him my experience and agreed that «installing» a sink does not mean merely dropping it in a hole.

They were recommended to me by someone who is in the granite industry but is not a fabricator. They were amazing to work with. I live in Boston and am renovating a bathroom in my condo in Deerfield Beach. We met with them in person in January and they provided a quote for a granite countertop in a bathroom. Then when I was in Florida in March and the cabinets were installed, they came out the next day to measure & put together the template. We had a delay getting our cabinets installed (due to a very undependable cabinet store not ordering our cabinets) and Boynton Beach Marble & Granite was able to rush our installation so that the cabinets could be installed while we were still in Florida! They did an excellent job and the counter looks great. With so many bad customer service experiences in Florida I was pleasantly surprised that Boynton Beach Marble & Granite was able to take such good care of us. I wish I could upload photos to show you how great they look.