Chili’s Grill & Bar

My Fiancé and I have been to Chili’s a couple times before this but I would have to say that this was the best experience we’ve ever had. Usually the food is great but the service is not up to par. But this time we loved our server along with the great food. Samantha made recommendations on drinks and food but my favorite thing she talked us into was the molten chocolate cake. Probably the best dessert I’ve ever had. She was friendly and actually made out saturday night out away from the kids an awesome time! My Fiancé and I will definitely be coming on a more regular basis and hopefully we get Samantha again!

Don’t ever dine in. If you do sit at the bar, which is usually packed! The service and management are horrible! Have to chase after the waiters to get a refill ! Apps arrive cold and meal not made per diners request

Love that this place only has 2 stars when I pulled up the Unilocal profile. Visited this location two nights ago with my brother. We were NOT HANGRY (angry + hungry). However we lasted less than a half hour. Easily one of the worst restaurants ever.
Pros: Bar area (only place I would recommend sitting), Photographer for chain (food looked off the charts in photos/​however HORRID upon presentation), 50% chance of seeing hotties from across the way who reside at Renaissance commons, Salsa + Guacamole (only thing I would eat on the menu), Drinks (necessary in order to even be in this joint). $ 22 dollar total bill cut down from $ 50 due to multiple items never even making it to the table.
Cons: Redneck Staff + clientele = recipe for disaster, FOOD, Staff «issues», do not expect any refills on soda. Felt like we were being treated as Jewish citizens, who were trying to order food with a yarmulke on in Lebanon.
Debatable: Who is to blame? Waitress (was she drunk or on drugs?), Manager (bro you’re 49, why do you try to act like you were in a boy band). If I should sent a hand written letter to corporate office. Take the money you save from not eating here and save it for the über to Tootsies.
Advice: DON’T ever go here & if you do sit at the bar, which is usually packed. This place flat out sucks. Wouldn’t be surprised if this location ends up on a episode of bar rescue. I would also short the stock and send a letter to management. They SHOULD pay me to eat here. Most of the customers looked like they recently were let out on Parole. Manager of this location is completely incompetent. The staff he hired belongs on the side of the highway picking up trash.

Service was super slow. Us 2 plus another couple were waiting about 15~ after looking behind the bar, and around the restaurant we decided to just walk in the kitchen and flag someone down. Finally got someone’s attention and was seated. Waitress was ok a little slow. Ordered balsamic dressing w my salad but was given honey mustard.
Ordered the bacon chicken lunch quesadilla. Should’ve just been on the kids menu with how small they were. I would consider them a lunch special.
My boyfriend ordered a sweet and smokey burger he didn’t like it. It was alright I suppose but wouldn’t order it again.

Good food, good service. Had the chicken and fish tacos. Liked the chicken, wouldn’t order the fish again. The bar seats are first come first serve.

Been here a few times. Service is slow, and servers try to ignore you when they walk by. Orders are wrong half the time, and it takes forever to get it corrected, ask for a sauce on the side and they take their sweet time. Refills are rare. I feel like they’re in the back smoking the whole time.
The only time service is good is if you’re sitting in the bar area and ordering drinks. Otherwise go somewhere else.

I went to this Chilis after my body building competition with a group of 8 and Shawn was our server. We only lasted a total of 5 minutes at this restaurant because of how rude this server was.
I made a joke about how the chips were cold from the app chips and salsa. He told me the chip warmer was shut off. My friend who was with me also works at chilis and she told me the machine is never off. I then joked around with Shawn how he lied to me and he became super defensive and said «I don’t care that she works at chilis, the machine is off»
He was seriously so rude and we ended up leaving because of how bad the service was. The manager came over and just apologized and didn’t really do anything.
I love the Chilis chain and will be returning to a different one. If you want mediocre and rude service go to the one at congress and ask for Shawn!

Very disappointing experience. Ordered online which was easy. Arrived at the time they said and waited for 15 minutes to receive food that was ice cold. The pickup counter was taking phone orders which caused the online orders to wait. Not an efficient system and will make me think twice before I go there again.

This was the first time at this chilis since we just moved to Boynton. We walked into the restaurant and were told 15 minutes. All around I noticed empty tables with tons of people waiting inside and outside. Whoever is managing this store needs to learn a thing or two about how to run a restaurant. After a 45 minute wait with 2 small children we finally got a call our table was ready. The entire restaurant at this point had almost all dirty empty tables and the hostess brought us back to a section that someone else had just sat another party. At that point we saw a clean empty booth but we’re told that it was for a larger party. Clearly an entire restaurant with half empty tables should be able to accommodate our small party of 2 adults and 2 children. Worst experience EVER, will never go back… Wouldn’t have eaten here if the meal was free…

Used to love Chili’s! The taste and quality of their food has gone from very good to poor, went twice and had to return what I ordered, what happened to this place???

I’ve been going to this Chili’s for the past 15 years. Everything is changed. And not for the better. It is not the same Chili’s at all. It is cold, bright, and has no ambience. I walked in and I walked right back out. It’s seems like one step up from McDonald’s.

The food was horrible. It took a lot of time for us to get our food. We ordered Guacamole burger. It was not as described in menu. They did not make it right too much oil and butter and missing roasted red bell peppers and jalapeños. French fries had bitter taste.

Sadly, our trip to Chili’s today was less than wonderful. When we arrived we were told that there would be a long wait as the restaurant was short on wait staff. We waited about 25 minutes for a table, which was not too bad. The table behind ours had a loose bench which rocked every time the folks sitting in it moved. Fortunately they weren’t seated until we were about ½ finished our meal. The ceiling vent began dripping water at about the same time the other party behind us was seated. My youngest son ended up moving to the other side of the table because of the dripping water. Food was mediocre at best. Our server was extremely nice and efficient at refilling drinks and replenishing our chips/​salsa. The receipt didn’t print at the table top pay station as it was out of paper, I think. We had to wait for the server to bring the receipt to us. The staff did an excellent job at bringing out the molten lava cake and singing the birthday song for my son. Other than the birthday singing and our very nice server, it felt like one long meal that wasn’t worth what we paid for it. All we wanted to do was eat the cake and get out of there. Not the best way to end a birthday lunch! Fix the seat. Fix the vent. Put paper in the table top pay station. Hire more servers. Please!

My wife and I decided to eat at Chilli’s. We have dinner before and no complains. BUT tonight’s was different. The food came out of the kitchen really really slow. My wife had to ask for sour cream and some other items.
They need to get some kitchen staff.

I used to like this Chili’s, and I’ve been coming to this location for years, but man has this place gone downhill. The food was next to terrible, and we had two different waiters, one of which refused to say a single word to us. The atmosphere was still the same ol’ Chili’s casual ambiance, which to me is one of the only positives of the whole experience. Clearly management or somebody doesn’t care anymore. This is the only One Star review I’ve written.

I have been a fan of Chilis for years back when I lived in NH. Consistent food, consistent service. never a complaint.
I don’t know if it’s just this particular Chilis or the ones down here in Florida in general but my last 3 experienced have not been good. Mediocre service at best. They do seem apologetic about it but the same slow, forgetful service on 3 different visits?
The «cookie cutter» food is actually one of the things I like about going to chain restaurants. They may not be anything special or different but you always know what to expect. Not at this particular Chilis I’m afraid. Over salted/​over cooked food seems to be the norm here I’m afraid.
I’m really not sure if I will be back to Chilis as long as I live down here. 3 strikes ya know?

They have an app for take out which would be awesome but it takes 30 mins and then when you get there another 10 minutes and the order is never right. :(

I stopped visiting Chilis because I kept having bad experiences and there are so many better choices. But I figured I try it out again on a weekday night. Same lousy service and what I’ll never understand is why there is always a line of people outside and in the lobby waiting to be seated, and there are empty tables everywhere. Seat the customers! Do they not have enough staff to prepare tables for the next customer? Maybe that explains why you wait and wait for drinks and food. I’m sure not everyone see or feels the way I do, but Chilis is not for me.

They where pretty slow in the kitchen but the service was good and the waiter was nice. My food was ok nice and hot how it suppose to be it wasn’t as amazing taste wise but it was still good I did enjoy my margarita it was delicious

Love this Chili’s! I’m on their email list, so we go here every so often when we have a coupon. They usually have good pours on their margaritas and the staff is usually pretty attentive and friendly.
Note that this is a very busy Chili’s and if you go during prime time, you will probably have to wait a bit. Also, there seems to always be a ton of kids at this Chili’s so be prepared for a loud environment.