The UPS Store

I had never been to this location before but was in need of a printing service. Stevens was the absolute best help I could have ever asked for. Even though I had no clue how to print out my jpeg file correctly, he patiently gave me clear instructions as to how to do it. He also took over when it was clear I had no understanding of how to send the attachment! The store is clean and welcoming, the service is quick and the gentlemen I saw working there were knowledgeable and polite. I will be using this store again and I would recommend their printing services to anyone. A+++

First I’d like to say that this is a very good store, the service is fast and UPS is a very dependable company and that deserves at least 3 stars. But I became aware of a potential problem which I’ll warn you about.
I packed my own box at home. I weighed it on my bathroom scale (which is digital) and measured the dimensions with a tape measure. Then I put all the information in the freight calculator on
including the addresses. UPS calculated $ 18.58 which was their lowest rate for UPS Ground. Print out this calculation generated by the UPS webpage and bring the print-​out to the store with your package when you drop it off. You don’t actually need the print-​out to ship a package but you’ll have it if there’s any dispute over the freight charge.
When you go to the UPS store make sure that they don’t add $ 3 for a home pick-​up or anything else. If you have to you can show the counter attendant the print-​out from
— because that shows the correct freight charge (within a dollar difference) — and let the store attendant explain any difference in freight cost. Apparently a customer saves $ 3.00 by bringing their package to a UPS store which is already on the driver’s route, so it’s not an extra stop for the driver for a home pick-​up. When you think about it, how could any customer coming to a UPS store be a home pick-​up? That just doesn’t make any sense!
It feels very disconcerting when a counter attendant makes an «error» which results in an overcharge. Bring your
print-​out with you so that you can point out their «error» and argue intelligently about the overcharge before any money changes hands and before the shipment information is recorded into the UPS computer. UPS can be around the same cost as the post office if you use them correctly as I have described. Good luck!