Braddock Motors

Attention all potential customers of Braddock Motors,
I don’t typically do this, but I feel I need to express my extreme disappointment with a recent interaction there. In late October 2015, we purchased a vehicle from them. This vehicle was a 2003 Dodge pickup. We were pleased with the salesperson and the buying experience overall. This truck was a second family vehicle, purchased so that our son would have a vehicle for those days he wasn’t picked up by his boss for work, and so that we had a 4×4 to use in inclement weather. Mind you, the vehicle spent more time parked in the driveway than being driven.
Here is where things turn bad. A few weeks ago, the engine abruptly began to shake and smoke profusely. We have AAA, so we called for a tow to the closest AAA affiliated garage. We were soon told by that garage that the diagnosis was «major internal failure». When started, the engine pushed over half a quart of oil out through the exhaust in less than 30 seconds. The recommended repair was to replace the engine completely.
In the spirit of full disclosure, we did not buy an extended warranty with the vehicle. That said, this truck was owned less than 4 months, and we had driven it a grand total of 2,320 miles. It hadn’t even been driven enough to be due for an oil change. Let that sink in for a moment…
I immediately called our salesman, and explained the situation. I fully expected a reputable business to step up and take care of this issue. What I got instead was more frustration. I could not speak with the owner, as he was out of the area, and would not return my call. They hid behind the fact I did not have a warranty. I understand warranties, and I also understand the ethical and right thing to do. I am challenged on a daily basis with customer issues where I have the legal foothold if push came to shove. Sometimes you have to take a deep breath and do what is right, and what elevates your reputation and creates a return customer. A little history; between my wife’s parents and us, there have been no less than 5 vehicles purchased from Braddock Motors. This is the second that I have purchased myself in the last 2 years or so.
So, in conclusion, I would just say «buyer beware». My recent experience, and the fact that the ownership/​management refused to back their product in this circumstance, has lost them a customer for life. I will not line the owners’ pockets with another penny of my hard earned money. I will now steer anyone I can from their doors, in hopes they would give their money to a dealer who honors fair business, stands behind their products, and fosters true relationships with their clientele.
Respectfully,
Derek Reynolds

Complete con artists. In 2014 I bought an 03 Honda Accord with 90k miles. First of all, they were trying to sell this 11 year old vehicle for almost 12k. I laughed at them and ended up getting it for 8 cash with tax, title, and tags included. The bbv on the vehicle was only about 7200 to begin with. I immediately noticed electrical issues and took it back to the service center for repairs. I told the service center that I believed the alternator was failing. The center claimed that they ran a test and nothing was wrong with the alternator. They fixed most of the electrical issues and I was happy. As soon as the «warranty» was up on the car– the alternator failed. That was a 700 dollar repair. Then 40k miles later, the transmission failed. That was another 3k I threw into this car I’ve had shortly over a year. The mechanic said that whoever I bought the car from threw the cheapest transmission out of a junk yard just to get it running long enough to sell. The transmission had about 250k on it, had already been rebuilt, and had junk yard numbers all over it. Now if they did this to a vehicle they were trying to sell for 12k, I can only imagine the quality of their cheaper options. These are con artists. Kathy is as sweet and helpful as can be, but she knows what’s going on. DO NOT PURCHASE A VEHICLE FROM HERE!!! If You do, have a reliable mechanic look it over and purchase a warranty. Don’t let the service center screw you over. Always get a second opinion. Better yet, just avoid them at all costs…

Do not EVER purchase from Braddock Motors.