Bradenton Urgent Care

I had been to this place a few times before with no problems. When I went at the beginning of this year they had made some changes, including staff, since my last visit. This place is HORRIBLE now. I like the NP, Kimberly Kennedy, but the rest of the staff (girls up front, especially) are VERY RUDE. It would take too long to type out my ordeal with them. Just do yourself a favor and go elsewhere. They need to give the place a good cleaning, as well.

Very slow at this clinic. The doctor was rude and didn’t address the pain from some vicious and swollen bugs bites. The room was dirty with overflowing trash. I now see why the clinic up the road was packed with a huge wait. Being from out of town, I didn’t know where to go.

I have never walked out of a clinic/doctor’s office so angry in my life.
I have been to this walk-​in clinic twice before (once as a patient and once to bring someone who had been hurt), because of it’s very convenient location on Manatee Avenue. The first two experiences were good. Staff was pleasant. They got the job done and for very reasonable prices. The wait time was over two hours each time, but it’s a walk-​in clinic in a busy area — what can you expect?
On this final time I came to the clinic, I arrived around 8:30 — 8:40 AM on Saturday, December 19^th. They open at 8 AM, so I figured I would wait two hours max and be able to make my next appointment I had that day a minute down the road at 11:15. I waited until 11:00 and realized that I was not going to be seen in time. I walked up to the counter and talked to one of the people at the front desk (Erica). I explained the situation and Erica was very understanding and nice. She said that I should go to my next appointment and to call the office when I was finished so she could help me avoid waiting another two hours. When I arrived back from my other appointment, Erica was there and got me in next to see someone. Erica was great and her helpfulness was the highlight of this trip.
The issues started when I finally got to see someone. I was at the clinic to get a TB Test that was required for my internship that begins January 11^th. I filled out a form that stated I had not received this test before today (to the best of my knowledge). When I walked in to get the test, the administrator (Alyssa Campbell, according to the form) asked again if I had gotten a TB Test before. I explained that I was unsure and that if I had, I do not remember when or how it works at all.
She then told me she would give me a quick shot in my arm that would make a little bubble under the skin. She went ahead and gave me the shot and then says, «Alright so I will need to see you back here tomorrow or the day after.» I was confused because this had NOT ONCE been mentioned to me in all of the hours I had been at the clinic and I was flying to NYC early the next morning. I explained this to her and she says simply, «Find a clinic in NYC.» (As if that’s a helpful or practical suggestion on the week of Christmas when you only have 3 days in the city)
I was starting to get stressed because I knew that would be impossible. So I said, «I won’t be able to do that — should I just come back in after my trip and do this again?» She says, «Well you have to wait 14 days before you can get this shot again.» I almost lost it. My internship starts Jan 11^th, 14 days from the first test would be Jan 2^nd which means I will be waiting to the last possible minute now to get this test done. Not only that, but don’t you think you should mention this process VERBALLY to a patient before you stick them with that needle?
I told the administrator that no one had mentioned this to me, including herself, even after I told her and the front desk that I have never gotten this shot before. And she goes,“Well you should have read the paperwork.” She was unapologetic, unfriendly, and unkind. She did not offer any solution or help.
I acknowledge that I should have read every detail in the paperwork I signed, but to anyone that’s filled out paperwork at a doctor’s office before — I’m sure you will understand how someone could miss a piece of information. Also, after telling her I do not recall every having this test done — she should have explained the process right there and then and she did not say a word.
All in all, not only did she not communicate to me what I was to have done, she was rude and unhelpful. This shot put me out an unnecessary payment of $ 45 (plus another $ 45-​ish when I get it redone at another clinic), it cost me almost 3 hours of my time, AND now I will be scrambling last minute to have these test results by the time my internship starts.
I will not be returning to this clinic or recommending it to anyone in town.

The doctor and the nurse were great.

The worst experience I ever had. The staff very unfriendly and the doctor don’t even look at your face. I was with a lot of pain in the back. The nurse took my pressure and was high. The doctor did a very fast exam, didn’t explain well, even knowing that I’m a foreign. I asked her to give me a prescription of the medicines I take (went out) and I gave my doctors prescription and she said that I have to fax them the prescription. My God, fax is Jurassic thing, and I’m at an Island, I don’t have a fax. I have diabetes, Crohn disease and high blood pressure. So I went back to the island and got the medicines she gave for pain. Yesterday I call them saying that I didn’t find a fax and asked if I could go there and get the prescription, they said that was ok. Today I went there, they made me wait for more than a hour to say that I should go to a pharmacy and ask them to fax them. The doctor was very rude and didn’t ask at all if I was Better. I won’t go anymore to this place, they shouldn’t work with people, they should work with machines.

Most miserable freaking experience I have ever had at a doctors office. Waited 1 ½ hours while people were rolling in and out. Told me 30 minutes yeah right and were then shitty when I asked for my money back. I would avoid at all costs. Oh yeah I forgot how shady the clientele was

Never ever again! Been there twice and BOTH times things were screwed up. No big deal though. It’s only my health. Seriously, as a nurse, I am appalled!

Been there twice and was very happy with the two different Doctors (Dr. Lucas, Dr Hervig)

The staff is very friendly. The wait was a little long I thought since it was just me and one other person waiting. Overall it was a good experience and I will use this urgent care if needed in the future!

My wife needed urgent care yesterday. She called the clinic to check on the wait status. The receptionist told her that there was no waiting. We went right over and found the parking lot full and the waiting room completely full with people standing. There were so many people there we left.

There are customer awards on the wall from local papers’ reader contests. I have no idea why. You get about 2 minutes with the doc for $ 100, even when you go back two days later with the same unsolved problems. You are better off going to a primary care doc and if that is not an option go to Pinnacle up the street.

Slowest, most inefficient, and under staffed urgent care facility I’ve ever been to. Told me hour and half wait, was 3 hours before I was seen. Find a different location

Great visit. After filling out new paperwork only waited about 10 minutes to go back. Super nice staff. Will return if need to with out hesitations. Waiting for bw results now. Nice to be able to give my blood away there vs having to elsewhere after a doctors appointment. Overall my time there was about a hour and 30 minutes of that was with the doctor.

Sunday morning over Memorial Day weekend and I’m driving around Bradenton, looking for a clinic that’s actually open. Lucky for me that the first four weren’t.
This clinic was so friendly, from the folks who checked me in to the tech who took my vitals to the doctor I saw. Highly professional, very impressive. Didn’t wait very long, and it would have been shorter but there was an accident in front of the clinic and the medical staff went to lend assistance until EMS could arrive.
It’s great to know where I can get good medical care if I need it the next time I visit the area.

I went twice to the new one across from Sarasota Memorial Hospital. The clinicians were attentive and smart, and I was not unhappy with the care they delivered. But this is a money-​grubbing clinic and the owners apparently don’t care whether or not you actually get successful treatment. My health problem has not yet been resolved. Still, rather than facilitate contact with the clinicians so that we might discuss/​review my case and find another treatment option, the desk clerks continue to insist I return to the clinic to pay for yet ANOTHER exam. They want a third visit for a minor problem when it’s completely unnecessary and all i need is a follow-​up phone conversation. Don’t bother with this place. If all you need is a doc-​in-​a-​box, there are plenty of others in the area.

I had to wait an hour even though I had an appointment… but once I was in I was out within 5 minutes.

This place is terrible. Take my advice and go elsewhere. I was visiting bradenton when my 7 year old got very sick. The lady that answered the phone was NO HELP AT ALL when asked if a child could be seen there or with help on directions. When I got there the woman at the desk was rude and treated me like an idiot because I don’t have health insurance. There was one other person in the waiting room yet it took over an hour to be seen. Then the «nurse» looked in my daughters ears and mouth and advised me to go to the hospital because she didn’t know why my daughter was throwing up. And YES they still charged me $ 130 for nothing!!! Rude, lazy and inexperienced. Save your time and money and go elsewhere. I wish I could rate this zero stars.

The office is excellent when Cheryl or Eric [the owner] is there — but the last two times I went I got a physicians assistant Nancy Cornett P.A. who I pray never becomes a doctor and wanted to run thousands of dollars of tests both times. She was utterly useless on two occasions.
When I saw it was her the second time, I said I would refuse her to touch me for an exam and she agreed to refund my money because you PRE-​PAY only to figure out she is of NO HELP and you would not want to pay after dealing with her and WHY they make people PRE-​pay. I also noted $ 80 was the former fee, now Eric wants $ 110 !!! And another patient WAS disputing his fee when I walked in. They were basically programmed to tell patients to get lost when they want a refund because they feel they got NOTHING.
After the second visit, I was told her verbal was not good enough to refund.
So — here is what it was like…
FIRST VISIT: ME «I have thrush»
Nancy Cornett P.A. «How do you KNOW you have thrush?»
ME «I raised three daughters… I know what thrush looks like, and I have been on clindomycin for a dental issue for a a few months… and white tongue… bad taste…»
Nancy Cornett P.A. «But how can you be positive you have thrush? Well, I dont know you have thrush and we need to run several tests to find out.»
ME «What kind of tests? Can’t you just look and make some determination?»
Nancy Cornett P. A «We need blood tests, urine tests, and I won’t know until those tests come back next week what you may have. We don’t do those tests here…»
ME «So you are going to look at me now, but still not know what to give me until those tests come back? So I am going to suffer a few more days with no meds??»
Nancy Cornett P. A «Correct.»
ME «You don’t do any tests in house? And you cannot give me any relief until you have a battery of tests come back?»
Nancy Cornett P. A «Correct.»
ME «I am going to make comments on web blogs. This is not right. I go to the Doctor to get better not to have a battery of tests sent out and cross my fingers.»
Nancy Cornett P. A ««OK, I will give you something for thrush.»
ME «Thank Heavens.»
SECOND VISIT
ME «I have a bout of Diverticulitis and I need antibiotics»
Nancy Cornett P. A «How do you KNOW you have Diverticulitis? Maybe you have Diverticuloses» [Same thing peoples! Just one is showing infection…]
Nancy Cornett P. A «We cannot determine you have Diverticulitis until we have done extensive testing» as she heads to look in my ear.
ME I Don’t need you to look in my ear, (moving away from her) and I don’t need a bunch of extensive testing and if you feel you need thousands of dollars in tests I will just go to the hospital. I have had diverticulitis a few times before and I know what it is.
Nancy Cornett P. A «OK, I will refund you since your not going to let me examine you or do tests.»
ME I went to the hospital and was diagnosed with diverticulitis and put on Antibiotics IV in waiting room. I took that paper BACK to URGENT CARE three hours later to prove what I had and to make sure they were refunding me the $ 110 and they refused to refund me the $ 110 I paid for nothing.
So, bottom line, Eric Folkens had a nice practice until he hires a person to over all run things there who is so unsure of herself she has to run every test in the world. That is not a Doctor, that is a insecure person.
I am forcing a charge back with my bank because I did not get services I pre-​paid for.

I wish my urgent care back in Chicago was as good as this location! This is the the best customer service that I’ve ever received. This location shows not only how an urgent care should look, but how a well organized business should run!
I would highly recommend this location! The staff is very friendly and highly competent!

Staff was friendly enough. Waited 2 hours (told 20mins) to have the doctor rudely tell me he wouldn’t fill an Rx that my previous doctor (different city) was filling for the last two years. Even implied to me he didn’t think my old doctor was «legit». Nice…