Normally if you go to any dunks and order an iced coffee, you get the same thing every time, every location. Not the case today.
Kyle S.
Évaluation du lieu : 4 Haverhill, MA
This place is great and generally helpful. I went yesterday and used my DD app so I could get points. I had a balance of 199 and when you get to 200 you should get a free drink. I definitely spent enough to get 1 point and should have received my free drink on my receipt, in the app and in email. Didn’t get my receipt from the cashier and nothing showed up. So I call customer service today to ask about it and I was told that it was redeemed already. The only person who had access to my receipt was the cashier in the Drive Thru, and I didn’t use it so it begs the question, «Did she use my reward?» Customer service was quick to fix it, and I cant be sure if it was the store or a mess up in the app and such, because it took my points as if I was supposed to get a coupon. Regardless they are generally a great store, just be weary if you use the rewards program and make sure you get your receipt!