Eurosweep Chimney Service

Please read tip section, my review is in there but a single star more than represents my feelings about the company. Do you really want to go to small claims to recoup money? Bad coma y, dishonest and rude. Consumer beware

For those who have to have their fireplaces inspected before they can use them you might benefit from my experience with Eurosweep, a Braintree chimney sweet company.
They inspected my chimney on November 11. They took a picture of the inside of the flue and found it in order and declared it was safe to use. They wrote a report and left.
Later in the day, I received a memo from the condominium management office where the fireplace is located. It stated that the town building inspector required a picture or a videotape of the condition of the flue had to be submitted with the report. Either would do.
After reading the memo I called Eurosweep to get a copy of the picture. Long story short, Eurosweep told me they did not take a picture of the flue. Really? I was in my living room standing in front of my fireplace when the chimney sweep showed me the picture of the clean chimney flue. The office manager at Eurosweep would only offer to come back and do a «video scan» of my clean flue. That would cost an additional $ 350.00 over the $ 160.00 I had already paid for initial inspection with the photograph. In my opinion, that is nothing but a blatant example of bait and switch. When I insisted that I get a copy of the picture the Eurosweep manager just continued to talk over me and told me to take my business elsewhere. They did offer to refund my money for the inspection but that was only after I told them I would go on Unilocal or Angie’s List and give them a very negative report.
In my opinion, I would recommend that anyone who has to have their fireplace inspected that they select any chimney sweep except Eurosweep. They are not an honorable company with which to deal.
Don’t fall for their bait and switch.

This was the most exceptional work I have ever had performed on my home in years. I had spend thousand of dollars with other companies to perform the same work and none compared to this. The work was completed in the time promised and the materials were superb. The workers were very tidy. I would highly recommend EUROSWEEP CHIMNEY SERVICE.

I needed a chimney sweep evaluation in Boston, so I called several chimney sweeps I found listed on the web. This one, Eurosweep, called me back first. The person on the phone negatively commented on all the competitors «out there» in Boston, said the marketplace for chimney sweeps is unregulated in Massachusetts, and then spoke a long sales pitch on how «credible» her company Eurosweeps is. I think she lied about her firm having serviced 175 and 176 Commonwealth Ave (my neighbors) because the property manager of 176 Commonwealth Ave told me they use a different chimney sweep than Eurosweep. She finally told me that an evaluation is $ 180 to just come by and look at my chimney. I asked her «wait, you are going to charge me $ 180 for an evaluation when I have not even hired you yet?» I thought an evaluation was normally done in order to tell me what work would be needed, but not be a sunk cost, especially since I am a new customer and do not know her firm. She then aggressively interrupted me about 10 times as she ran an aggressive sales pitch on me about how in Massachusetts only credible firms charge up front. She kept tell me that she was «educating» me on Massachusetts chimney sweeps and how I had to pay upfront to get her firm. This was nuts. I finally told her «good luck» — I’ll find a reputable firm that doesn’t aggressively demand $ 180 upfront for just visiting me. Nuts. Stay away from these guys!