Marco’s Pizza

Went here for the first time today and will definitely be back! The subs are amazing! We also had BBQ chicken wings and weren’t as impressed with them. We can’t wait to try the pizza!

Pizza is pretty good but the customer service is terrible. We’ve stopped ordering because they have brought the wrong food several times and are dismissive when I told them. I think they hired a younger staff, we used to be very pleased but will not order again.

We like their pizza the best in this area, it’s always fresh and tasty, the service is good also, we’ve had it about five times and only once it wasn’t as good as usual

We ordered 2 large pizzas online at 4:50pm tonight and it was quoted to arrive at 5:25pm. I was trying to feed my daughter before she went to gymnastics tonight. I got the email confirmation with no problem so was anticipating my pizza to be delivered on time with enough time for my daughter to eat. By 5:35 when I still did not have my order I called the store and a frazzled teenage boy informed me that he just got there and the power was out. He asked my name and then told me he did not have any order for me since the power being out did not allow them to access the online orders. I was very upset by this time since now my husband had to leave to bring my daughter to gymnastics without eating and the order hadn’t even been processed yet. He put an unidentified man on the phone and I was told that the ovens were warming up and I would get my pizza in about 45 mins (almost an hr after my quoted time). He told me he would take my order over the phone as cash and since my bank account was already charged for the order online I wouldn’t have to pay again when it was delivered. The pizza finally gets here about 6:25PM and the delivery man says I own him money because it shows as unpaid. I explained the situation to him and he had no idea what I was talking about. I felt bad because I did not have cash to tip since I was anticipating a credit card receipt where I could add a tip. So this whole order was processed on my credit card without my signature. I do understand that it is not the stores fault that the power went out, but it is not the paying customers fault either, especially since i was not notified in any way of the issue. What if I didn’t call? What if i said it was for pick up and when I got there they didn’t even have my order than I had paid for? My husband once again called and spoke with manager on duty and he would not do anything for us. He said since we paid already online he can’t do anything. How is that trying to keep a customer? We have used this Marco’s many times and feel like we don’t matter. This type of customer service is unacceptable and I will make sure to post on Facebook and other online sites to make sure people use other stores for their pizza needs. There are dozens of pizza places in our neighborhood so we will be using one of them from now on. It saddens me that customer service has gone so far down hill that managers don’t care about service or making things right.

***UPDATE*** Owner called me and he is going to address the issue. He saved a customer, not with free pizza, I can buy my own pizza, but by addressing the issue with the employee and with me. He knows he has an issue at the store and is addressing it. Thank you Marcos, you saved a customer.
Crap ass service tonight. We order a lot of pizza, we order a lot of pizza from this Marco, and tonight when they screwed up the order again, we called. When my wife explained the problem to a very rude little girl, she asked to speak to the manager… AND SHE FORGOT TO PUT THE PHONE ON HOLD AND WE HEARD HER RUDENESS… if they can not get the pizzas right, and they talk about their customers the way they talk about their customers… why order from them. There are plenty of other pizza places. AND we will be telling our kids school and «MARCOS PIZZA NIGHT may no longer be in the picture. My dollars go where they are appreciated and where there is value… It AINT Marcos…

Marco’s is one of the few remaining pizza restaurants that don’t give the delivery charge to the driver. How do they justify keeping the delivery charge while their drivers survive on tips?

Their chicken dippers are so good — they use actual meat and not that cheap kind of chicken. Their Greek salads are always loaded and are really great. We love coming here often to get these items!

Consistently good product and service. Definitely better than the chains. Costs a bit more, but much better quality than the high volume guys. Grilled chicken and Italian sausage are excellent. Again… quality! Something is just kinda «right» about this location. I’m near the Marcos on Providence (store 8063) but it’s not the same. Somehow, that location is not listed on the feedback section of their website. I order the same way each time but it seemed to be a problem last night. I ordered a two topping large and stated. pineapple on the whole pizza and half sausage and half chicken. The pizza had chicken n sausage on the SAME half. The clerk had the nerve to say, you should’ve said half chicken n p-​apple and half sausage n p-​apple. Due to lack of time I was forced to manually rearrange the sausage. No issues like this when going to the Brandon store on 60.

My fiancé wanted us to order from here since it is where her parents get there pizza. The pizza is very good and the staff is very friendly there. The pizza was 12 dollars for a large which is more than I wanted to spend since I could have gotten 2 pizzas for that price at little Caesars. Like I said the staff was very friendly when I waled in the where working in the back and the one was putting garlic on a pizza and the top pooped off the shaker and the other guy and me started laughing at him. The pizza is good here though.

I like the thin crust with steak or sausage. They have good specials too.

Really good pizza! Tasty crust, loads of toppings, delicious!

Easily some of the best pizza in town. Price wise around Jet’s. I mean, you’ll pay more than Pizza Hut or something like that, but if you watch their specials (the email club is best) you can get some GREAT deals. Fresh, delicious, good service, decent prices. Definitely worth a go.